32
IN CASE OF MALFUNCTION
The following pages contain some quick advice on what
to do if your hearing aid stops working or performs
unsatisfactorily . If the problems persist, contact your
hearing care professional for assistance .
Problem
Possible cause
Solution
The hearing
aid is com-
pletely silent
The hearing aid is not
turned on
Make sure the battery is
placed correctly and the
battery compartment
cover is closed correctly .
See page 11
The battery does not
work
Insert a new battery in
the hearing aid
The sound outlet is
blocked
See page 24
The microphone
opening is blocked
See page 25
If you suspect that ear-
wax or dirt has migrated
through the microphone
opening and into the
actual microphone
inside the hearing aid,
contact your hearing
care professional . Do not
insert anything into the
actual microphone .
The hearing
aid volume is
not powerful
enough
The sound outlet is
blocked
See page 24
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional