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Problem
Potential cause
Solution
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
The earwire is yellow
and stiff
Contact your hearing
care professional
The ear-tip is not
correctly placed in
your ear canal
Take the ear-tip out and
reinsert it
The ear-tip fit is too
loose
Contact your hearing
care professional
The receiver is not
adequately secured
in the ear-tip
closed and open ear-
tip:
Replace the ear-tip.
If the problem persists,
contact your hearing
care professional
custom ear-tip:
Contact
your hearing care
professional
The receiver is
inserted in the
wrong hole
closed ear-tip:
Remove
the ear-tip and insert
the receiver
Your two
hearing
aids are not
working in
synchrony
The connection
between the hearing
aids is lost
Turn the hearing aids
off and on again
Problem
Potential cause
Solution
The hearing
aids do not
respond
with a cor-
responding
change in
volume or
program to
the RC-DEX
a. .The RC-DEX is
used beyond
the trans .mission
range (> 1 m)
b. .Strong electro-
magnetic interfe-
rence in the
vicinity
c. .The RC-DEX
and the CLEAR
hearing aids are
not matched
a. .Move the RC-DEX
closer to the CLEAR
hearing aids
b. .Move away from
known source of EM
interference
c. .Check with dispenser
to make sure RC-
DEX is matched with
CLEAR hearing aids
The wearer
hears “inter-
rupted”
speech (on
and off) from
the hear-
ing aids or
no speech
(muted) from
the trans-
mitting ear.
a. .The battery in
one of the hearing
aids has expired
b. .Strong electro-
magnetic interfe-
rence in the
vicinity
a. .Replace battery in
one or both hearing
aids
b. .Move away from
known sources of
interference
