34
Problem
Possible cause
Solution
Your two
hearing
aids are not
working in
synchrony
The connection
between the hearing
aids is lost
Turn the hearing aids
off and on again
The hearing
aids do not
respond with
a correspond-
ing change
in volume or
program to
the RC-DEX
a. The RC-DEX is
used beyond
the trans mission
range (> 1 m)
b. Strong electro-
magnetic interfe-
rence in the
vicinity
c. The RC-DEX
and the CLEAR
hearing aids are
not matched
a. Move the RC-DEX
closer to the CLEAR
hearing aids
b. Move away from
known source of EM
interference
c. Check with dispenser
to make sure RC-
DEX is matched with
CLEAR hearing aids
The wearer
hears “inter-
rupted”
speech (on
and off) from
the hear-
ing aids or
no speech
(muted) from
the trans-
mitting ear.
a. The battery in
one of the hearing
aids has expired
b. Strong electro-
magnetic interfe-
rence in the
vicinity
a. Replace battery in
one or both hearing
aids
b. Move away from
known sources of
interference