background image

36

37

Problem

Possible cause

Solution

Your two hearing 

aids are not work-

ing in synchrony

The connection between 

the hearing aids is lost

Turn the hearing aids 

off and on again

The hearing aids 

do not respond 

with a corre-

sponding change 

in volume or pro-

gram to the DEX

The DEX is used beyond 

the trans mission range

Move the DEX closer to 

the hearing aids

Strong electromagnetic 

interference in the vicinity

Move away from known 

source of EM interfer-

ence

The DEX and the hearing 

aids are not matched

Check with hearing care 

professional to make 

sure DEX is matched 

with hearing aids

Summary of Contents for D-FA P

Page 1: ...USER INSTRUCTIONS THE WIDEX DREAM FAMILY D FA P model Behind the ear...

Page 2: ...YOURWIDEXDREAM HEARINGAID To be filled out by the hearing care professional Your hearing aid series ___________________________________________ Programs Master Music TV Comfort Reverse focus Phone T M...

Page 3: ...3 Zen Master Zen Master Reverse focus Master T Master M T Master Phone Zen Phone Date Your hearing care professional...

Page 4: ...out a nail grip 15 Low battery indication 16 Turning the hearing aid on and off 17 Right left identification 18 Positioning the hearing aid 18 Removing the hearing aid 20 Volume adjustment 21 Lost par...

Page 5: ...CLEANING 33 The hearing aid 34 ACCESSORIES 35 IN CASE OF MALFUNCTION 36 CARING FOR YOUR HEARING AID 39 WARNINGS 41 ADVICE 47 REGULATORY INFORMATION 48 SYMBOLS 79 5...

Page 6: ...ur specific needs Please refer to the separate ear set user manual 1 Microphone openings 2 Volume control 3 Program button 4 On off switch 5 Battery drawer with nail grip 6 LED If you need help to ide...

Page 7: ...x BTE hearing aids WARNING This booklet and the manual Ear sets for Widex BTE hearing aids contain important information and instructions Read these booklets carefully before you start using the heari...

Page 8: ...urce for adults who desire to listen to such a background in quiet Indications for use The devices are indicated for individuals with a range of hearing loss severity from minimal 10 dB HL to severe t...

Page 9: ...ght hearing aids as well as between the hearing aids and the DEX accessories Your hearing aid may be provided with a listening program called Zen It makes musical tones and sometimes a rushing noise i...

Page 10: ...ted Functions Default settings Other settings Adjusting volume Tone Off Confirming program button use Clicking sound Off Changing program Message Tones off Starting up the hearing aid Message Tone off...

Page 11: ...e professional It is important to take note of the expiration date and the recommendations on the battery pack regarding disposal of used batteries Inserting the battery Before inserting a new battery...

Page 12: ...UTION Do not use batteries if there is a sticky residue from the tab or other un wanted substance as this can cause the hearing aid to malfunction Use the nail grip to gently swing the battery drawer...

Page 13: ...13 Place the battery in the drawer so that the plus sign on the battery faces upward You can use the battery magnet provided to steer the battery into place...

Page 14: ...14 If the battery drawer does not close easily the battery is incor rectly inserted When changing battery it is a good idea to hold the hearing aid over a table...

Page 15: ...y drawer without a nail grip which means that you need a tool to open the battery drawer This type of drawer can be a good choice if the hearing aid is worn by a child A special tool for opening the d...

Page 16: ...ou always have a spare battery with you WARNING Never leave an exhausted battery in the hearing aid Exhausted batter ies may leak damaging the hearing aid WARNING Your hearing aid may stop functioning...

Page 17: ...has been switched on unless this function has been disabled To turn off the hearing aid open the battery drawer slightly to the first position where a click is felt Note Another way to verify that th...

Page 18: ...e arrow shows the position of the iden tification mark Positioning the hearing aid Insert the earmold in the ear canal while holding the lower part of the tube It may help to pull the outer ear backwa...

Page 19: ...For further information on ear mold types and procedures see the separate ear set user man ual provided If the ear set does not fit or sit properly causing discomfort irri tation redness or the like c...

Page 20: ...20 Removing the hearing aid Remove the hearing aid from its position behind the ear Carefully pull the earmold out of the ear canal while holding the lower part of the tube...

Page 21: ...d with a volume control Push the upper part of the volume control to gradually raise the volume Push the lower part to gradually lower the volume Depending on hearing aid features and setting any chan...

Page 22: ...NG Ifthevolumeinthehearingaidisgenerallytooloudortooweak orthe reproduced sounds are distorted or if you would like any further infor mation consult your hearing care professional To turn off the soun...

Page 23: ...g aid is turned off or when you change program NOTE Your hearing aid can be set to gradually increase the ampli fication provided to allow you to acclimatize yourself to the sound through the hearing...

Page 24: ...ofessional If one of your hearing aids falls off your ear and or the battery is exhausted a tone signal and a spoken message will sound two times in the other hearing aid and a diode LED will flash on...

Page 25: ...Music For listening to music TV For listening to the TV Comfort Attenuates background noise Reverse focus Focus on sounds from behind Phone For listening to the telephone T In this program you listen...

Page 26: ...s Phone For phone use only Transmits the telephone sound received in one hearing aid to the other hearing aid Note that the microphones on the hearing aid to which the sound is transmitted are turned...

Page 27: ...27 CAUTION When selecting Phone as listening program please remember that there are situations in which it is particularly important to be able to hear the surrounding sounds...

Page 28: ...ge ment A tinnitus management program should include a com plete audiological evaluation tinnitus diagnosis counseling use of proper amplification and or sound therapy tools Prior to any tinnitus mana...

Page 29: ...ere are no known risks or side effects associated with the use of the Zen program However consistent with our recommendations on the use of conventional hearing aids stop using the hearing aids and th...

Page 30: ...less this function has been disabled Program 1 Message or one short beep Program 2 Message or two short beeps Program 3 Message or three short beeps Program 4 Message or one long and one short beep Pr...

Page 31: ...button for more than 1 second Phone If your hearing aid is programmed with Phone instead of Zen this program is accessed via a long press more than 1 second on the program button on the hearing aid P...

Page 32: ...a telephone we recommend that you hold the telephone against your head at an angle above your ear rather than directly against the ear If the sound is not optimal try moving the telephone earpiece to...

Page 33: ...the hearing aid and ear set For cleaning the ear set see the user manual Ear sets for Widex BTE hearing aids 1 Cloth 2 Wax removing tool Contact your hearing care professional if you need additional s...

Page 34: ...still blocked contact your hearing care professional WARNING Never use water or cleaning solutions to clean the hearing aid as this may cause it to malfunction When the hearing aid is not in use keep...

Page 35: ...audio M DEX for cell phone applications and remote control PHONE DEX for easy landline use T DEX for connecting hearing aids to cell phones using a telecoil FM DEX the FM DEX is a high quality stream...

Page 36: ...etely closed The battery does not work Insert a new battery in the hearing aid The hearing aid volume is not powerful enough Your ear is blocked by earwax Contact your ENT doc tor physician Your heari...

Page 37: ...do not respond with a corre sponding change in volume or pro gram to the DEX The DEX is used beyond the trans mission range Move the DEX closer to the hearing aids Strong electromagnetic interference...

Page 38: ...s has expired Replace battery in one or both hearing aids Strong electromagnetic interference in the vicinity Move away from known sources of interference Note This information covers only the hearing...

Page 39: ...39 CARINGFORYOURHEARINGAID The hearing aid is a valuable object and should be treated with care Here are some things you can do to prolong the life of your hearing aid...

Page 40: ...r high humidity Make sure to dry the hearing aid thoroughly after heavy perspiration such as that which may occur during intense physical activity e g playing sports Avoid dropping your hearing aid pe...

Page 41: ...who might swallow such items or otherwise cause injury to themselves Do not change batteries in front of them and do not let them see where you keep your battery supply Discard used batteries careful...

Page 42: ...e to their hear ing When selecting a listening program please remember that there are situations in which it is particularly important to be able to hear the surrounding sounds e g traffic warning sig...

Page 43: ...bed to allow the ear canal to be ventilated If possible you should also remove your hear ing aid and ear set during the day if there are any periods when you do not need them Make sure that you clean...

Page 44: ...adiation X rays MRIs CT or other medical treatments and scans The emissions from these pro cedures as well as from other types of radiation such as that in a microwave oven can damage your hearing aid...

Page 45: ...t 15 cm 6 inches away from the implant If you experience any interference do not use the hearing aids and contact the manufacturer of the implant Please note that interfer ence can also be caused by p...

Page 46: ...other products such as alarm systems room surveillance equipment and cell phones Although your hearing aid has been designed to comply with the most stringent international electromagnetic compatibil...

Page 47: ...hearing aid infrequently will not permit you to gain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruc...

Page 48: ...M hearing aids Hearing aids RC DEX TM DEX Bluetooth NOAHlink Antenna type Inductive antenna Inductive antenna Inductive antenna Embedded ceramic antenna Antenna dimensions 1 8 mm L 4 85 mm 8 mm L 20 m...

Page 49: ...tween hear ing aids or Hearing aid to TM DEX 1 m remote unit to hearing aid 30 cm between hear ing aid and TM DEX 10 m between PC and NOAHlink Center fre quency 10 6 MHz 10 6 MHz 10 6 MHz 2 4 GHz Chan...

Page 50: ...capability Simplex capability Simplex or semi duplex capability Time divi sion duplex TDD Protocol Random Access no collision avoid ance Random Access no collision avoidance Random Access no collisio...

Page 51: ...hronization of volume control settings between hearing aids The volume in both hearing aids will change when the VC is adjusted on one ear Synchronization of listening programs between hearing aids Th...

Page 52: ...d and improve speech under standing for some wearers More accurate identification of feedback The DREAM hearing aids dis tinguish between true hearing aid whistling or feedback and music sounds to pre...

Page 53: ...io Modulation FSK Radiated output power 29 pW 75 dBm Magnetic field strength 54 dB A m 10 m Duty Cycle 5 averaged over 1 hour of operation Simplex or semi duplex capability The radio receiver in the D...

Page 54: ...nowledge a transmission latency in each direction 2x and a receive to transmit mode RX to TX time The data are saved in the hearing aid even when transmission is interrupted During daily use the requi...

Page 55: ...ation is interfered Wireless Security Measures Security of the wireless signals is assured through device system design that includes Individual MAC address for each unit which is checked during each...

Page 56: ...tomer or the user of a DREAM series hearing aid should assure that it is used in such an envi ronment Emissions test Compliance Electromagnetic environment guidance RF emissions CISPR 11 Group 1 The D...

Page 57: ...d ing domestic establishments and those directly connected to the pub lic low voltage power supply net work that supplies buildings used for domestic purposes Harmonic emis sions IEC 61000 3 2 Not app...

Page 58: ...ring aid should assure that it is used in such an envi ronment Immunity Test IEC 60601 Test level Compliance level Electromagnetic environment guid ance Electrostatic discharge ESD IEC 61000 4 2 6 kV...

Page 59: ...ronment guid ance Electrical fast transients burst IEC 61000 4 4 2 kV for power line supplies 1 kV for input output lines Not applicable Not applicable Not applicable Surge IEC 61000 4 5 1 kV line s t...

Page 60: ...vironment guid ance Voltage dips short inter ruptions and voltage vari ations on power supply input lines IEC 61000 4 11 5 UT 95 dip in UT for 0 5 cycle 40 UT 60 dip in UT for 5 cycles 70 UT 30 dip in...

Page 61: ...fre quency 50 60 Hz magnetic field IEC 61000 4 8 3 A m 3 A m Power frequency magnetic fields should be at levels characteristic of a typical location in a typical commercial or hospital environment NO...

Page 62: ...ld assure that it is used in such an envi ronment Immunity Test IEC 60601 Test level Compli ance level Electromagnetic environ ment guidance Portable and mobile RF com munications equipment should be...

Page 63: ...nducted RF IEC 61000 4 6 3 Vrms 150 kHz to 80 MHz 3 Vrms Recommended separation distance d 1 2 P Radiated RF IEC 61000 4 3 3 V m 80 MHz to 2 5 GHz 3 V m d 1 2 P 80 MHz to 800 MHz d 2 3 P 800 MHz to 2...

Page 64: ...ns mitter in watts W according to the transmitter manufac turer and d is the recom mended separation distance in meters m FieldstrengthsfromfixedRF transmitters asdeterminedby anelectromagneticsitesur...

Page 65: ...annot be predicted theoretically with accuracy To assess the electromagnetic environment due to fixed RF transmitters an electromagnetic site sur vey should be considered If the measured field strengt...

Page 66: ...se in the electromag netic environment in which RF disturbances are controlled The customer or the user of the DREAM series hearing aid can help prevent electro magnetic interference by maintaining a...

Page 67: ...transmitter W Separation distance according to frequency of transmitter m 150 kHz to 80 MHz d 1 2 P 80 MHz to 800 MHz d 1 2 P 800 MHz to 2 5 GHz d 2 3 P 0 01 0 12 0 12 0 23 0 1 0 38 0 38 0 73 1 1 2 1...

Page 68: ...wer rating of the transmitter in watts W according to the transmitter manufacturer NOTE 1 At 80 MHz and 800 MHz the higher frequency range applies NOTE 2 These guidelines may not apply in all situatio...

Page 69: ...2 V1 5 1 RF emissions incl Spurious emission EMC and radio spectrum matters for Short Range Devices in the fre quency range 9 kHz 25 MHz IEC 60601 1 2 2007 adapted pro tocol EMC emission Immunity RF...

Page 70: ...Immunity RF Near Field immunity test American National Standard Meth ods of measurement of Compati bility between wireless Communi cation Devices and Hearing Aids The device was tested in only one or...

Page 71: ...s that may affect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing...

Page 72: ...aw permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude con sultation with a physician The exercise of such a waiv...

Page 73: ...5 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio frequency...

Page 74: ...cted Consultthedealeroranexperiencedradio TVtechnicianforhelp NOTE This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This transmitter must not be co...

Page 75: ...ce to other users the antenna type and its gain should be so chosen that the equivalent isotropically radi ated power e i r p is not more than that necessary for successful com munication This device...

Page 76: ...t son gain de sorte que la puissance isotrope rayonn e quivalente p i r e ne d passe pas l intensit n cessaire l tablissement d une communi cation satisfaisante Le pr sent appareil est conforme aux CN...

Page 77: ...A S declares that this D FA P is in compliance with the essential requirements and other relevant provisions of Direc tive 1999 5 EC A copy of the Declaration of Conformity according to 1999 5 EC can...

Page 78: ...equipment WEEE is not handled correctly Do not dispose of hearing aids hearing aid accessories and bat teries with ordinary household waste Hearing aids batteries and hearing aid accessories should be...

Page 79: ...ct is produced by the manufacturer whose name and address are stated next to the symbol If ap propriate the date of manufacture may also be stated Date of manufacture The date when the product was man...

Page 80: ...er Keep away from sunlight The product must be protected from light sources and or The product must be kept away from heat Keep dry The product must be protected from moisture and or The product must...

Page 81: ...mits The highest and lowest temperatures to which the prod uct can be safely exposed Consult instructions for use The user instructions contain important cautionary infor mation warnings precautions a...

Page 82: ...product is in conformity with the requirements set out in European CE marking directives Alert The product is identified by R TTE Directive 1999 5 EC as an equipment Class 2 product with some restrict...

Page 83: ...itle Description Interference Electromagnetic interference may occur in the vicinity of the product The six or seven digit number on the product is the serial number Serial numbers may not always be p...

Page 84: ...5qr0w7 f fa g Manual no 9 514 0274 041 03 Issue 2015 12 CIB342 1215 WIDEX DREAM and DEX are trademarks of Widex A S WIDEX A S Nymoellevej 6 DK 3540 Lynge Denmark www widex com...

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