Problem
Possible cause
Solution
Your two hearing
aids are not working
in synchrony
The connection be-
tween the hearing
aids is lost
Turn them off and on
again
The hearing aids do
not respond with a
corresponding
change in volume or
program to the con-
trol device
a. The device is used
beyond the transmis-
sion range
b. Strong electromag-
netic interference in
the vicinity
c. The device and the
hearing aids are not
matched
a. Move the device
closer to the hearing
aids.
b. Move away from
known source of EM
interference
c. Check with your
hearing care profes-
sional to make sure
the device is matched
with hearing aids
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