64
65
General
In case of malfunction
Problem
Potential cause
Solution
The hearing
aid is dead
The hearing aid is
not turned on
Make sure the battery
drawer is closed
The earwire is
broken
Contact your hearing
care professional
The battery is dead
or does not work
Insert a new battery in
the hearing aid
The sound outlet
of the ear-tip is
blocked
Closed ear-tip:
Clean
the blocked sound
bore (see page 30)
Open ear-tip:
Replace
or clean the ear-tip
Custom ear-tip:
Clean
the ear-tip (see page
58)
The NanoCare wax
guard is blocked
Change the wax guard
Problem
Potential cause
Solution
The hearing
aid volume is
not powerful
enough
The battery is
nearly exhausted
Insert a new battery in
the hearing aid
The sound outlet
of the ear-tip is
blocked
Closed ear-tip:
Clean
the blocked sound
bore (see page 30)
Open ear-tip:
Replace
or clean the ear-tip
Custom ear-tip:
Clean
the ear-tip (see page
58)
The NanoCare wax
guard is blocked
Change the wax guard
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional