32
IN CASE OF MALFUNCTION
Problem
Possible cause
Solution
The hearing
aid is
completely
silent
The hearing aid is
not turned on
Make sure the battery
drawer is completely
closed
The battery does not
work
Insert a new battery in
the hearing aid
The hearing
aid volume is
not powerful
enough
The battery is nearly
exhausted
Insert a new battery in
the hearing aid
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
The earwire is not
properly connected
to the hearing aid
Check that the earwire
connector in the hearing
aid is completely
inserted
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your two
hearing aids
are not
working in
synchrony
The connection
between the hearing
aids is lost
Turn the hearing aids off
and on again