33
Problem
Possible cause
Solution
The hearing
aids do not
respond with
a correspond-
ing change in
volume or
program to
the DEX
a. The DEX is used
beyond the
transmission
range
b. Strong electro-
magnetic
interference in the
vicinity
c. The DEX and the
SUPER hearing
aids are not
matched
a. Move the DEX closer
to the SUPER hearing
aids
b. Move away from
known source of EM
interference
c. Check with hearing
care professional to
make sure DEX is
matched with SUPER
hearing aids
You hear
“interrupted”
speech (on
and off) from
the hearing
aids or no
speech
(muted) from
the trans-
mitting ear.
a. The battery in one
of the hearing aids
has expired
b. Strong electro-
magnetic
interference in the
vicinity
a. Replace battery in
one or both hearing
aids
b. Move away from
known sources of
interference
Note:
This information covers only the hearing aid. See
the “Ear-sets for Widex BTE hearing aids” user manual
for information specific to your ear-set.
If the problems persist, contact your hearing care pro-
fessional for assistance.