Problem
Possible cause
Solution
The TV sound in my hearing
aids is interrupted in one or
both hearing aids
a. The device has been
placed in a drawer, or it is
behind a wall
b. The device is out of range
c. There is interference from
other radio transmission
sources
a. Place the device in line of
sight
b. Place the device into
range
c. Move away from other
radio transmission sources
The LED flashes red and
there is no sound in the
hearing aids
a. The device is overheated
b. The TV cannot supply
enough power to the device
a. Keep the device away
from sunlight. Don't place it
in a drawer and keep it
away from the TV's ventila-
tion system on the back
b. Disconnect other equip-
ment connected to the TV
via USB, or connect the de-
vice to the power outlet
If the problem persists, contact your hearing care professional.
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