Problem
Possible cause
Solution
There is no sound from the
TV in my hearing aids
a. The hearing aids and the
device are not paired
b. The device is not connec-
ted properly to your TV
c. The audio source is not
turned on
d. The hearing aid batteries
are almost flat
e. Your hearing aids are not
in the TV PLAY program
f. The volume is too low
a. Pair the device and your
hearing aids
b. Check that the device is
properly connected to the
TV
c. Turn the audio source on
d. Change the hearing aid
batteries
e. Select the TV PLAY pro-
gram on the App
f. Turn up the volume on
the App
Others can't hear the sound
from the TV
a. You have connected the
device to the headphone
socket
a1. Connect the analog ca-
ble as described in the Con-
nection chapter
a2. Use a different output
on the TV
a3. Check the audio settings
on your TV and set the
loudspeakers to be used in
parallel
I can only hear sound in one
hearing aid
a. The battery on the other
hearing aid is flat
b. Only one hearing aid has
been paired with the device
a. Change the hearing aid
battery
b. Make a new pairing
I have connected the optical
cable to my TV, but I have
no audio in my hearing aids
a. The TV is not configured
to send audio out via the
optical out connector
a. Check the TV audio out-
put settings (advanced set-
tings)
I have connected the ana-
log cable to my TV, but I
have no audio in my hear-
ing aids
The analog connectors on
the TV are only sound input
a. Use the optical cable sup-
plied with your device
b. Use a mini jack to mini
jack cable and the head-
phone plug on your TV
c. Your TV may not be com-
patible with the device
The volume is not comfort-
able
a. Adjust the volume using
the App or a remote control
b. Check the advanced set-
tings on your TV to see vol-
ume settings
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