Business to Business Telecommunications
www.oceantelecom.com
01284 729 869
|
info@oceantelecom.com
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Handling Calls
Make A Call
•
Enter the number on the keypad to dial then press the green off hook key
With external calls you must dial the full telephone number even for local numbers and no need to dial 9 first
Answer A Call
•
Press the green off hook key
Rejecting Calls
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To mute a ringing call select the Silence soft key below the display whilst the call is ringing
•
To reject a call and stop it ringing select the Reject soft key below the display or press the red on hook key
Place a Call on Hold
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Press the Hold soft key on the right below the screen
•
Press Retrieve to get the call back
Mute
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To mute the key press the Mute key on the left hand side of the phone, the phone symbol in the display will go red
press it again to unmute.
Transfer a call
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Whilst on a call press the transfer soft key below the display then you can either:
o
Type in the number you want to transfer to
o
Press the menu button to then access the contacts on the phone or the central directory and search for the
person you want to transfer to
•
To blind transfer the call without announcing do not call the person you are transferring to, simply select the transfer
soft key
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If you want to announce the call dial the person you want by press the green off hook button after entering their
number or searching for them then speak to the person you are transferring to then press transfer to connect the call.
•
To cancel the transfer you can press the red on hook key to hang up and then press the Retrieve key to get back to the
caller
To Pick up a call ringing elsewhere
•
Dial *88 then the extension number you want to pickup
Redial
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Press the green off hook key to bring up your call history then press the key again to dial the last number or scroll
through the entries then press the green key on the one you want to call
