Page 16 WILKERSON
OPERATIONS
In an effort to maximize warranty support and minimize confusion concerning the Wilkerson Refrigerated Air Dryer warranty policy,
the following is presented as a supplement to the standard Wilkerson warranty policy.
First, please note that Wilkerson is not necessarily responsible for labor costs associated with a warranted part. It has been
incorrectly assumed by many customers that Wilkerson would accept labor charges regardless of the claim submitted. This is not the
case as indicated by the following clarifications.
Problems such as plugged drains, burned out light bulbs, simple electrical trouble shooting, and minor adjustments will not be
covered under warranty. It is our intent to work with the customer over the phone to correct such minor problems.
For example: It is not uncommon for a hot-gas bypass valve to drift slightly out of calibration over a period of time. This simple
adjustment can be performed by the customer under most circumstances. It requires no knowledge of refrigeration systems and will
be supported by telephone and written documentation. This not only saves the customer time but also educates them on this
common procedure so that it can be performed again when the dryer is
not under warranty.
Naturally, customers will not be expected to perform major repairs such as replacing a compressor or installing a heat exchanger.
These tasks must be performed by a qualified technician. Along these lines, a customer may be asked to take ohm or amp readings
to determine if a compressor needs to be replaced. At this point, it is not necessary to write down every task a customer may be
asked to perform. These issues are better addressed on a case-by-case basis.
Now that the written warranty policy has been reviewed and some examples given, the next step is to review the correct way to file
a warranty claim. The following
“Warranty Procedure” clearly outlines the obligations of Wilkerson Corporation and the procedure to
be followed when processing a warranty claim.
WILKERSON REFRIGERATED AIR DRYER WARRANTY
Wilkerson products are warranted to be free from defects in material and workmanship, under proper use, installation, application and
maintenance in accordance with Wilkerson's written recommendations and specification for a period of one year from the date of shipment
from the factory (refrigerated dryers are warranted for 2 years). Wilkerson's obligation under this warrant is limited to, and the sole remedy
for any such defect shall be, the repair or replacement (at Wilkerson's option) of unaltered products returned to Wilkerson and proven to
have such defect, provided such defect is promptly reported to Wilkerson within said one-year period.
This is the only authorized Wilkerson warranty and is in lieu of all other express or implied warranties or representation, including any
implied warranties of merchantability or fitness, or of any other obligations on the part of Wilkerson.
Warranty claims must be submitted and shall be processed in accordance with Wilkerson's established warranty claim procedure. In no
event will Wilkerson be liable for business interruptions, loss of profits, personal injury, costs of delay or for any other special, indirect,
incidental or consequential losses, cost or damages.
NOTE: Routine maintenance and minor adjustments to Wilkerson refrigerated compressed air dryers are not covered under
this warranty. Prior to performing any possible warranty service or replacing a possible warranted part, Wilkerson must be
notified at (303) 761-7601. Failure to comply with this procedure will result in denial of warranty claim. Please fill in the Service
Information Sheet prior to calling Wilkerson.
Service Information Sheet
1. Dryer Model No.
2. Dryer Serial No.
3. Date Installed and Started Up
4. Prefilter Model No(s). (if no prefilters are present, so indicate)
5. Nature Of Problem
