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Willow Breast Pump Instructions for Use
9. WARRANTY
Under our limited warranty, Willow * (“we,” “us,” “our”), warrants to the original consumer
purchaser (the “purchaser”) to be free from defects in material and workmanship for the
period of 12 months from the date of first use on the pump mechanism and the period of
90 days from purchase on all other product components under normal use and conditions
(the “Warranty Period”). This limited warranty does not cover damage caused by accident,
misuse, normal wear and tear, improper use, unauthorized maintenance or repair, or failure
to follow written instructions for use. The pump can not be submerged in water, washed or
sanitized, placed in the refrigerator or freezer, used during takeoff or landing when traveling
on an airplane, or used with any charger that is not provided with the pump. The flange can
not be placed in microwave or microwave sterilizer bags. Doing so voids this limited warranty.
Warranty coverage terminates if you sell or otherwise transfer this product to another person.
This warranty gives you specific legal rights and you may also have other rights, which vary,
by location.
WILLOW MAKES NO EXPRESS WARRANTY OF ANY KIND REGARDING THE PRODUCT OTHER
THAN THOSE WARRANTIES EXPLICITLY SET FORTH HEREIN. ANY IMPLIED WARRANTY,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, QUIET
ENJOYMENT, OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, TO
THE EXTENT PERMITTED BY LAW, SHALL BE LIMITED IN DURATION TO A PERIOD OF 90
DAYS FROM THE DATE OF PURCHASE BY THE ORIGINAL PURCHASER.
In the event the product is found by Willow to not meet the above limited warranty in
the Warranty Period, as purchaser’s sole and exclusive remedy Willow will repair or, at the
option of Willow, replace this product without charge for such replacement or parts or
labor. NOTE: The purchaser shall bear all expense for returning this product to Willow. This
limited warranty does not apply to any product that has been used commercially, subjected
to misuse, abuse, or alteration.
Only Willow brand replacement parts are recommended for use with Willow breastfeeding
products. Improper or incorrectly performed maintenance or repair, or use of non-Willow
brand replacement parts may invalidate this limited warranty.
TO THE EXTENT PERMITTED BY LAW, Willow SHALL NOT BE LIABLE FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING,
BUT NOT LIMITED TO, REPLACEMENT COSTS RESULTING FROM THE BREACH OF ANY
WRITTEN OR IMPLIED WARRANTY.
If you wish to make a claim under this limited warranty, you must return the product to
Willow prepaid, together with your dated bill of sale or other dated proof of purchase and
a brief statement of the problem, along with a Returned Goods Authorization number. You
may obtain the appropriate Authorization number and shipping address by calling the phone
number or sending an email to the email address provided below. Items returned without an
associated Returned Goods Authorization Number will be returned to sender.
To obtain the address to return goods or a Returned Goods Authorization Number contact
the Customer Care Team.
We recommend recording your serial number here when you first open your pump for easy
reference when contacting Willow Customer Care Team. The serial number can be found on
the pump interior.
Record the Serial Number(s) here for easy reference:
Pump 1:
Pump 2:
*Note: Exploramed NC7, Inc. is d/b/a Willow.
