WILSON PRO PRO 1000C, User Manual

Page 1: ...PRO 1000C A Wilson Electronics Brand wilsonpro com 866 294 1660 User Manual In Building Cell Signal Amplifier With Extended Dynamic Range LTE Connected Remote Monitoring ...

Page 2: ... About The Pro 1000C 2 Key Features 4 Competitive Advantages 5 Post Install Setup 7 Status Screen 8 Band Status Screens 9 WilsonPro Cloud 13 Local Ethernet Configuration Utility 31 Safety Guidelines 38 Warranty 41 Index ...

Page 3: ...BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 1 Pro 1000C 2 Wilson 400 Lightning Surge Protector Wide Band Directional Antenna 75 Wilson 400 Cable Dome Antenna 100 Wilson 400 Cable Kit 460242 Package Content ...

Page 4: ...NG PRO 1000C 2 Monitor Your Amplifier Installs Online Customizable Email Text Alert Notifications Ultra High System Reliability Guaranteed Uptime Avoid Costly Troubleshooting Location Visits The Industry s First Platform For Cloud Based Management Pro 1000C ...

Page 5: ... the integrator avoids costly troubleshooting site visits The platform also provides report generation performance and signal level histories and organization of monitored amps by account and location There s even a remote donor antenna tuning tool For installers and integrators subscribing to the WilsonPro Cloud means you can sell your clients extended service plans generating recurring revenue s...

Page 6: ...s required by the conditions of the immediate signal environment Extended Dynamic Range XDR for continuous connectivity Gives the 1000C much greater tolerance for a strong incoming signal from the tower XDR lets the 1000 system work with an incoming signal stronger than any competing amplifier and never shuts down due to a strong outside signal Color LCD for Easier Access Unlike other amplifiers the...

Page 7: ...ater user capacity and increased range from the cell site Lower Overload and Shutdown Threshold No matter how strong the outside signal the Pro 1000C never shuts down This is a huge benefit in strong signal environments like cities and locations close to a carrier tower Intelligent Control Pro cellular amplifiers automatically adjust signal gain while still providing even signal coverage throughout ...

Page 8: ...l mount installation The direction of the outside antenna should be adjusted until the DL bar is maximized A Wilson Lightning Surge Protector is recommended for all building installations Make sure the protector is installed outside the building at point of entry connected to a suitable ground and in line between the Outside Antenna and the Signal Amplifier Installation Diagram ...

Page 9: ...lution that installers and integrators have come to trust including the added functionality alerts and troubleshooting of an enhanced cloud management and monitoring solution Once the AC power cable and antenna cables are connected scan the QR code on the Quick Registration Card to add the amplifier to your WilsonPro Cloud account For detailed instructions see the WilsonPro Cloud section To add the...

Page 10: ...allowable gain A solid yellow light indicates band gain reduction because of an oscillation condition Reposition antennas more separation between indoor and outdoor antennas and pointed in opposite directions and reboot power cycle the 1000C for maximum performance When adequate separation is achieved the yellow lights will return to green upon reboot Note that when the light is yellow the band is...

Page 11: ...he unit on off the 1000C to reactivate the band and maximize performance When adequate separation is achieved the red light s will return to green upon reboot This screen provides specific band information including the strength of the received uplink and downlink signal status details and the amplifier gain By pressing enter on a highlighted light as shown a more detailed status screen will be disp...

Page 12: ...s is good The outside antenna should always be adjusted until the DL bar is maximized and AGC is indicated This may not be possible with a weak outside signal Band Details Screen This screen indicates band gain has been reduced because of the oscillation condition detected at a nearby band Pressing enter on a highlighted light with a yellow light Band 12 as shown will display the following D Pad w...

Page 13: ...n established The underscore blinks when carrying traffic Green Underscore Indicates an active connection has been established The underscore blinks when carrying traffic Yellow Indicates an active connection has been established however it is not strong enough to maintain a reliable cloud connection Yellow Indicates the amplifier is configured to use Ethernet and there is a good connection with a n...

Page 14: ...t is safe for the user to remove USB stick White Indicates a USB stick is present but no action is being taken i e missing firmware upgrade file or firmware file is older than the currently installed version Yellow Indicates firmware upgrade is in progress It is not safe for the user to remove USB stick NOTE Icon will not appear if USB stick is not plugged in Green Indicates that firmware upgrade has be...

Page 15: ...t https cloud wilsonpro com Simply log in using your email address and password Pro 1000C connects to WilsonPro Cloud via the internet through a traditional RJ 45 hardwired Ethernet connection or via LTE connection through the outside donor antenna The default setting is Ethernet Preferred gives priority to Ethernet but will switch to LTE if Ethernet is not connected NOTE The LTE modem and SIM car...

Page 16: ...t that have not been acknowledged After an alert is acknowledged it is no longer included in this chart Total Amplifier Status represents the current near real time status of all amplifiers associated with your account Customer Dashboard WILSONPRO CLOUD cont Adding a Customer To create a new customer from the Dashboard screen click on CREATE NEW CUSTOMER NOTE If you don t already have a WilsonPro C...

Page 17: ...stomer will appear on the dashboard page below the alert and status summary with a default location Primary Secondary Contact A point of contact for the Customer These fields in this section are required Monitor Individual s assigned to track performance of amplifier s See next section if a Monitor has not been created Customer Information This section is pertaining to the business organization uti...

Page 18: ...f a Monitor has not been created click on NEW MONITOR at the top of the webpage Installer Integrator can assign Monitors to track the performance of the amplifier s A Monitor can be made Administrator who can see all information within the account and create additional Monitors Enter information and click SUBMIT ...

Page 19: ...N BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 17 WILSONPRO CLOUD cont Creating an Additional Customer Location To create an additional customer location click VIEW EDIT Then click ADD ADDITIONAL LOCATION ...

Page 20: ...ER WITH REMOTE MONITORING PRO 1000C 18 WILSONPRO CLOUD ADDING A CUSTOMER LOCATION cont Enter information and click SUBMIT NOTE Customer Information and Primary Contact fields are required these must be populated before submitting page ...

Page 21: ...R WITH REMOTE MONITORING 19 WILSONPRO CLOUD cont Adding an Amplifier On the dashboard page find the customer location you would like to add the amplifier and click VIEW EDIT Add an amplifier name An example Hotel Lobby etc Then click ADD AMPLIFIER ...

Page 22: ...ING A AMPLIFIER cont Click SCAN AMPLIFIER QR CODE located on Quick Setup Card which is in the plastic sleeve on the amplifier The serial number and MAC address will autopopulate after scanning QR code Click ADD AMPLIFIER NOTE The serial number and MAC address fields can be populated manually ...

Page 23: ...L SIGNAL AMPLIFIER WITH REMOTE MONITORING 21 WILSONPRO CLOUD cont Amplifier Metrics Now that the amplifier s have been added to the location click VIEW EDIT to view details about the amplifier Click VIEW EDIT in the amplifier list ...

Page 24: ...O CLOUD AMPLIFIER METRICS cont The Band Details table above shows per Band performance metrics In addition Bands can be disabled and re enabled as well as viewing the Band History WARNING Disabling bands could disconnect the LTE connection and prevent communication with the cloud ...

Page 25: ...PRO 1000C IN BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING 23 The Band History screen provides performance and signal level histories WILSONPRO CLOUD AMPLIFIER METRICS cont ...

Page 26: ...the Location Details screen for all amplifiers for that location Alerts are also displayed on the Amplifier Details screen for that particular amplifier To acknowledge and remove the alert from the lists choose the alert and click SUBMIT ACKNOWLEDGEMENT An additional prompt will be displayed indicating alert will be moved to Alert History ...

Page 27: ...G 25 WILSONPRO CLOUD ALERTS NOTIFICATIONS cont To view past alerts that have been removed from the list click VIEW ALERT HISTORY To set which amplifier conditions will result in an alert click CONFIGURE ALERTS this can be done from the Amplifier Details screen as well ...

Page 28: ...IONS cont Select individual multiple or all conditions to change the priority level of all selected alerts click UPDATE after modifying the conditions These alerts which can be set as notifications and then will be pushed to SMS text and email To configure Alert notifications click CONFIGURE NOTIFICATIONS ...

Page 29: ...figure Alert notifications for this Location to be sent to Recipients These Recipients can either be Monitors registered in the system or other Recipients identified by email or phone To add or delete Recipients click on the You can also choose which priority level of alerts generates a notification Click UPDATE when completed ...

Page 30: ...SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C 28 WILSONPRO CLOUD cont Antenna Tuner Tool To optimize a signal you can use the Antenna Tuner Tool to help orient an antenna Click ANTENNA TUNER from the menu drop down ...

Page 31: ...The antenna tuner tool allows the integrator installer to get nearly real time signal information on a handheld device while making outside adjustments to the donor antenna The antenna tuner tool is refreshed every 10 seconds Select from the drop down Customer Location Amplifier and click CAPTURE CURRENT VALUES ...

Page 32: ... WITH REMOTE MONITORING PRO 1000C 30 WILSONPRO CLOUD ANTENNA TUNER TOOL cont Blue data represents strongest signal for a given Band Capture and labeling antenna position can be completed here NEED HELP cloud wilsonpro com 888 923 4448 ...

Page 33: ...ly necessary to use this utility if you wish to CHANGE a communication setting The default setting of Ethernet preferred LTE backup is almost always the best setting to use Cat 5 6 cable If the Installer Integrator wishes to change this setting a laptop computer must be connected to the Pro 1000C via a Cat 5 6 cable to the Ethernet port on the amplifier After connecting the network icon on the ampl...

Page 34: ...0C 32 LOCAL ETHERNET CONFIGURATION UTILITY cont Type wilsonpro1000c into the web browser A login will be displayed type the following Username admin Password admin On the local amplifier configuration page you can select BOOSTER NETWORK and SYSTEM to set configurations ...

Page 35: ... LOCAL ETHERNET CONFIGURATION UTILITY cont Bands can be turned ON OFF and you can configure the Communication Settings You can navigate through the site by clicking on the Settings Status and Antenna Tuner icons located on the left then selecting BOOSTER NETWORK or SYSTEM ...

Page 36: ...00C 34 LOCAL ETHERNET CONFIGURATION UTILITY cont Click on then NETWORK Ethernet changes can be made here Click on then SYSTEM set password for local amplifier this password is unrelated to WilsonPro Cloud Service reboot amplifier and restore system to factory default ...

Page 37: ...NAL AMPLIFIER WITH REMOTE MONITORING 35 LOCAL ETHERNET CONFIGURATION UTILITY cont Click on then BOOSTER view overall status of amplifier WilsonPro Cloud LTE connection Ethernet conection USB connection and power levels for each band ...

Page 38: ...IN BUILDING CELL SIGNAL AMPLIFIER WITH REMOTE MONITORING PRO 1000C 36 Click on then SYSTEM view overall system details LOCAL ETHERNET CONFIGURATION UTILITY cont ...

Page 39: ...LOCAL ETHERNET CONFIGURATION UTILITY cont Click on to use the ANTENNA TUNING TOOL to assist with orienting the antenna Click ADD POSITION and enter description for antenna position Click RUN TEST to record measurements These steps can be repeated as many times as you like ...

Page 40: ...nwireless com wcms consumer register signal booster html AT T https securec45 securewebsession com attsignalbooster com U S Cellular http www uscellular com uscellular support fcc booster registration jsp This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some ...

Page 41: ...0 50N 2 Panel Antennas 1 3 Way 50 Ohm Splitter 90 Wilson 400 Kit 304412 400100 1 Dome Antenna 100 Wilson 400 Outside Antennas Kit 314411 40075 1 Wide Band Directional Antenna 75 Wilson 400 Kit 311203 40020 1 Omni Directional Antenna 20 Wilson 400 Kit 314453 40075 1 Panel Antenna 75 Wilson 400 Kit 301111 400170 1 Yagi Antenna 170 Wilson 400 Kit 304422 40020 1 Omni Enterprise Antenna 20 Wilson 400 A...

Page 42: ...y but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only If the Signal Booster is not in use for five minutes it will reduce gain until a signal is detected If a detected signal is too high in a frequency band or if the Signal Booster detects an oscillation the Signal Booster will automatically turn the power off on that band For a detected osci...

Page 43: ...hase and a Returned Material Authorization RMA number supplied by WilsonPro WilsonPro shall at its option either repair or replace the product This warranty does not apply to any Signal Amplifiers determined by WilsonPro to have been subjected to misuse abuse neglect or mishandling that alters or damages physical or electronic properties Replacement products may include refurbished WilsonPro produ...

Page 44: ...or patents go to weboost com us patents NOT AFFILIATED WITH WILSON ANTENNA 3301 East Deseret Drive St George UT www wilsonpro com support wilsonpro com Copyright 2017 Wilson Electronics All rights reserved Wilson Electronics products covered by U S patent s and pending application s For patents go to weboost com us patents NOT AFFILIATED WITH WILSON ANTENNA A Wilson Electronics Brand GDE000028_Rev...