26
3.
Care, Cleaning, and Maintenance
3.4 Cleaning the pellet boiler
3.4.1 Overview of intervals between cleaning (maintenance)
The pellet boiler is equipped with a cleaning and ash removal interval display. The “Stage 1 cleaning“ and “Stage
2 cleaning“ cleaning requests are displayed on the InfoWIN
PLUS
and must be reset after cleaning/ash removal is
completed – see section 3.4.6.
The cleaning and ash removal intervals may be reduced or extended depending on the pellets used (e.g. ash
proportion), the power consumed by the heating system (frequently switching on and off) and the boiler size of
the pellet boiler.
Annual maintenance is required in addition to cleaning. This is shown in the display as “Maintenance“ and is
performed by the Windhager customer service or customer services partner. It is a prerequisite for the warranty
conditions.
Pellet boiler
Display
What needs to be done?
S
ta
g
e 1 c
le
a
n
in
g
“Stage 1 cleaning“
IN 520
or
“Emergency operati-
on!
Stage 1 cleaning“
FE 320
Empty the ash pan and remove ash from coasting surface
(see section 3.4.2)
Clean the thermocontrol sensor.
(see section 3.4.3.1)
Confirm stage 1 cleaning
(see section 3.4.7)
S
ta
g
e 2 c
le
a
n
in
g
“Stage 2 cleaning“
IN 521
or
“Emergency operati-
on!
Stage 2 cleaning“
FE 321
Empty the ash pan and remove ash from coasting surface
(see section 3.4.2
Clean combustion chamber and burner pot,
(see section 3.4.3)
Clean top coasting surfaces and blower wheel
(see section 3.4.4)
Vacuum out exhaust pipe to flue
(see section 3.5)
Water tank level
(see section 3.4.5)
Confirm stage 2 cleaning
(see section 3.4.7
F
u
ll
s
e
rv
ic
e
“Full service“
IN 524 / FE 324
Have Windhager customer services or a customer services partner perform
maintenance within the next 3 months. This is a prerequisite for the warranty
conditions – see section 3.7.
At least once per
heating season
Cleaning supply container and feed unit flap
(see section 3.4.6)
Pellet storage room or storage container
(see section 3.6)