6
QUESTION
ANSWER
Am I able to paint the
Winegard
®
Extreme
™
?
Do not paint any portion of the WiFi extender. Painting the system could damage the system and
will void the warranty.
I have wired the PoE and
turned the power button on,
but I see no LED and I cannot
access the Extreme software.
Confirm that you are supplying 9-16VDC to the PoE “Power In” port. The unit will not power on
and no LED will be present if the voltage is too low. Next, check to make sure the power cable
is connected correctly (Red to Power and Black to Ground) and not backwards.
The system says that it is
connected, why won’t web
pages load?
Some WiFi sources do not require a password to connect but do require something before
they will let you use their network. In these cases, they will often have a “SPLASH” page that
requires you to either agree to their rules or enter a password before they will allow you to
use their network.
These pages will not always load on the web browser that you select but
instead open on your devices default browser. Sometimes browsing to a web page will also
bring up this splash page.
The system keeps making
me log in every time I try to
change screens.
Check to see if you have a second window open on the Winegard Extreme status screen. Close
this window and the problem should go away.
I changed my password and
nothing happened.
The Winegard Extreme will reject any password that is not long enough. Try entering a
password of at least eight characters. This will improve the security of your devices.
What if I cannot find my SSID
or password?
If you haven’t changed your factory preset SSID or password you have 3 options to recover these:
1. Connect a laptop to the LAN connection on your PoE power inserter. Figure 4. This will allow
you into the software. Once logged in, you will be able to recover your SSID and password
on the Local Networks Settings tab.
2. On the bottom of the ODU is a white label with your factory preset SSID and password.
3. Remove the 3 nuts from the 3 plastic feet. Lift the outdoor antenna from the 3 metal posts
and the label containing this information will be on the bottom side.
If you have changed your password you have 2 options:
1. Connect a laptop to the LAN connection on your PoE power inserter. Figure 4. This will allow
you into the software. Once logged in, you will be able to recover your SSID and password
on the Local Networks Settings tab.
2. Press and hold the reset button for 30 seconds located on the PoE (Figure 4). This will
restore the unit to the original factory settings. Then you may log in using the factory SSID
and password located on the front of this manual or on the ODU.
What do I do if 10.11.12.1
does not bring up the login
screen?
One of several things has happened. The first thing to check is the WiFi signal that your
model is connected to. If this is not the Winegard Extreme SSID, this address isn’t valid. If you
are indeed connected to the correct network, the address may have been changed. To resolve
this, press the reset button on the side of your PoE for 30 seconds. This will return the unit to
its factory settings.
My default SSID does not
appear on my device when I
search for it.
When the Winegard Extreme first powers on or has reset for any reason, it stops broadcasting
the SSID. It may take between four and five minutes from the time it regained power to start
broadcasting again.
I changed my Winegard
Extreme SSID and was
disconnected.
This is normal. The old SSID that you were connected to is no longer valid, simply open your
device’s WiFi screen and search for the name you chose for your network. Select this and enter
the password.
I am connected to a network
but the speed isn’t very good.
The Winegard Extreme can only extend the signal range for what is available. Try moving
closer to the source of the signal and logging on with your device directly. If the speed is still
slow, try searching for another available network.
STATUS SCREEN MESSAGES:
Connected to WiFi XXXX
The Winegard Extreme unit is communicating with the source WiFi signal and working. If you
are unable to connect to the internet, the source signal may have a problem.
Scanning
The Winegard Extreme unit is looking for WiFi signals in range. This can take a few minutes.
Once the unit is able to identify all of the signals, they will be listed and you will be able to
choose one.
Trying to Connect to WiFi
XXXX
You have selected a source signal and the Winegard Extreme unit is attempting to connect to
this source. Once connected, the message should change to “Connect to…”
Logging into WiFi XXXX
The source signal is password protected. This message will be displayed after you have
entered the correct password and the two systems work out the security protocols.
Bad Password
The source signal is password protected. This message will be displayed after you have
entered an incorrect password and the source system has rejected the connection. Generally
this screen will only be seen if the source signal is distant or weak. Normally, the password
will be rejected on the network password screen.
Not Connected
The Winegard Extreme system is not connected to a network.
Connecting to WiFi XXXX
The Winegard Extreme system is talking to the selected source signal and a connection is
being made. This will generally only take a minute or two.
