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Found in the slide out menu, the
Test
Internet Speed
option will initiate a
speed test for you to understand what
your download speed is.
Also found in the slide out menu, the
Find
My Device
option will locate your Roadlink
C2’s location. The unit must be powered
on and have an internet connection in
order to locate the correct location.
Test Internet Speed
Find My Device
Troubleshooting
LED DEFINITION (LOCATED UNDER THE SIM CARD/LED COVER) :
LED OFF
System is powered down.
SOLID RED
System is booting up.
FAST BLINKING GREEN
System is initializing.
FAST BLINKING ORANGE
System is up and waiting for an Internet connection.
SOLID GREEN
System is connected to the Internet.
ALTERNATING GREEN/ORANGE
System is being updated with new software
PROBLEM TROUBLESHOOTING
Can’t access Internet
If you believe you have data contact AT&T at 1-800-331-0500. Service & coverage not available
everywhere. If you don’t have data see the Buy Data section of this manual.
You have forgotten
your router login and/or
password
If you haven’t changed your factory preset SSID or password have some options to recover these:
1. Located on the side of the dome is a SIM card /LED cover plate. Inside this plate there will be a white
label with your factory preset SSID and password. 2. Contact Winegard at 1-800-320-9992.
If you have changed your password you have 3 options: 1. Inside the SIM Card/LED cover plate there is
a reset button on the left hand side. Press and hold the reset button for 30 seconds. This will restore the
unit to the original factory settings. Then you may log in using the factory SSID and password located
on the front of this manual or inside the cover plate. 2. If you are unable to gain access to the outside
antenna you can also do a power cycle to get the unit back to the factory defaults. If you are unable
to gain access to the outside antenna, you may perform a power cycle from the power switch. In order
to do this, start with the power switch in the off position. You will need to turn the switch on, wait 90
seconds and then turn off. Repeat 3 consecutive times. On the next power on, the system will begin a
reset. 3. Contact Winegard at 1-800-320-9992.
What is the No Internet
button on the main
screen used for?
The No Internet button allows the user to turn off auto connect if there is no WiFi around. When auto
connect searches for nearby saved WiFi networks, it causes the local AP to turn off making the user's
device(s) disconnect and reconnect.
I am not seeing the SSID
for my Roadlink system.
Check that the LED, located under the SIM Card/LED cover entry plate, is powered on. If not, with a
voltage meter, verify that 12V is getting from the vehicle power to the dome. If t is powered on and you
do not see the SSID, reset the unit by pressing and holding the reset button under the SIM Card/LED
cover plate for 30 seconds.
Am I able to paint the
Roadlink C2?
No, do not paint any portion of the C2 system. Painting the system could impact the performance and
possibly cause damage, which would void the warranty.
Please contact Winegard Technical Services at 1-800-320-9992 for all other questions.
Operating Features (cont)
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