ARM-11 HMI Series PPC User’s Manual
5
Customer Service
We provide service guide for any problem as follow steps
：
First, contact with your
distributor, sales representative, or our customer service center for technical support if you
need additional assistance. You may have the following information ready before you call
：
•
Product serial number
•
Peripheral attachments
•
Software (OS, version, application software, etc.)
•
Description of complete problem
•
The exact wording of any error messages
In addition, free technical support is available from our engineers every business day. We
are always ready to give advice on application requirements or specific information on the
installation and operation of any of our products. Please do not hesitate to call or e-mail us.
Safety Precautions
•
Warning!
Always completely disconnect the power cord from your chassis whenever you
work with the hardware. Do not make connections while the power is on. Sensitive
electronic components can be damaged by sudden power surges. Only experienced
electronics personnel should open the Player chassis.
•
Caution!
Always ground yourself to remove any static charge before touching the CPU card.
Modern electronic devices are very sensitive to static electric charges. As a safety
precaution, use a grounding wrist strap at all times. Place all electronic components
in a static-dissipative surface or static-shielded bag when they are not in the chassis.
