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Chapter 6: Technical Support 

 
 
 
 
 

 

 

 
 
 
 
 
 
 

 
 
 
 
 
 

Chapter 6: Technical Support 

This chapter includes the directory for technical support. Free technical support is available 
from our engineers every business day. We are always ready to give advice on application 
requirements or specific information on the installation and operation of any of our products.

 

 
 
 
 
 

 

Summary of Contents for R10FA3S-GCT2

Page 1: ...ual for future use 7 15 G WIN Front IP65 P Cap Panel PC Freescale Cortex A9 i MX6 Dual Core 1 GHz Tailor Made for Your Heavy Duty Needs Model No W07FA3S GCO1 W10FA3S GCH1 HB R10FA3S GCT2 HB R12FA3S GC...

Page 2: ...NBus Connector 20 Chapter 3 Mounting 21 3 1 Cable Mounting Considerations 22 3 2 Safety Precautions 22 3 3 Mounting Guide 22 3 3 1 RAM Mount 23 3 3 2 VESA Mount 24 3 3 3 Panel Mount 25 Chapter 4 Opera...

Page 3: ...ebug Bridge ADB 48 5 2 2 Using Android Debug Bridge ADB 49 5 3 Downloading Image Tool 49 5 4 OTA Update Guide 49 5 5 OS Image Update Guide 53 Chapter 6 Technical Support 54 6 1 About Technical Support...

Page 4: ...voice date If the customer discovers a defect we will at his her option repair or replace the defective product at no charge to the customer provide it is returned during the warranty period of one ye...

Page 5: ...ware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible l quipement et explique comment viter le probl me potentiel Warning Avertissement An Electrical...

Page 6: ...u dans un sac anti statique lorsqu elles ne sont pas dans le chassis For your safety carefully read all the safety instructions before using the device Keep this user manual for future reference Alway...

Page 7: ...itry Turn off power and input signals before connecting test equipment Keep the work area free of non conductive materials such as ordinary plastic assembly aids and Styrofoam Use filed service tools...

Page 8: ...A11 2009 A1 2010 A12 2011 A2 2013 About This User Manual This User Manual provides information about using the Winmate G WIN GC Series Panel PC This User Manual applies to the G WIN GC Series Panel P...

Page 9: ...ntroduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the panel PC in the packing list Mechanical dimensions an...

Page 10: ...1 and 15 P Cap touchscreen Freescale Cortex A9 i MX6 Dual Core Android 6 0 Fanless cooling system and ultra low power consumption Front IP65 for protection against water and dust A true flat easy to...

Page 11: ...s Panel PC User Manual 1 4 Product Overview W07FA3S GCO1 Unit mm Description Description Micro SD Card Reader USB 2 0 LAN 9 24V DC in Terminal Block USB OTG OSD Control Panel CANBus 1 Watt Speaker RS...

Page 12: ...12 Chapter 1 Introduction W10FA3S GCH1 HB Unit mm Description Description Micro SD Card Reader USB 2 0 LAN 12V DC in Terminal Block USB OTG OSD Control Panel CANBus 1 Watt Speaker RS 232 422 485...

Page 13: ...3 GC Series Panel PC User Manual R10FA3S GCT2 HB Unit mm Description Description Micro SD Card Reader USB 2 0 LAN 12V DC in Terminal Block USB OTG OSD Control Panel CANBus 1 Watt Speaker RS 232 422 48...

Page 14: ...14 Chapter 1 Introduction R12FA3S GCM2 HB Unit mm Description Description Micro SD Card Reader USB 2 0 LAN 12V DC in Terminal Block USB OTG OSD Control Panel CANBus 2 Watt Speaker RS 232 422 485...

Page 15: ...5 GC Series Panel PC User Manual R15FA3S GCC3 HB Unit mm Description Description Micro SD Card Reader USB 2 0 LAN 12V DC in Terminal Block USB OTG OSD Control Panel CANBus 2 Watt Speaker RS 232 422 48...

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Page 17: ...17 GC Series Panel PC User Manual Chapter 2 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations...

Page 18: ...e will boot automatically Caution Use only the AC adapter 12V 50W included in your package Rating Output 4 2 A Using other AC adapters may damage the device To turn off the device 1 Swipe down from th...

Page 19: ...gs by software 2 2 3 RJ45 Connector The GC65 Panel PC has two RJ45 connectors that support 10 100 1000 Mbps Ethernet interface for connecting to the internet 2 2 4 USB 2 0 Connector Use USB A Type USB...

Page 20: ...nd the memory of your Panel PC 2 2 7 CANBus Connector The connector secured to the motherboard with two screws Pin Signal Name Pin Signal Name 1 5V 2 USB_OTG_D 3 USB_OTG_D 4 USB_OTG_ID 5 GND Pin Signa...

Page 21: ...21 GC Series Panel PC User Manual Chapter 3 Mounting This chapter provides mounting guide for all available mounting options Pay attention to cautions and warning to avoid any damages...

Page 22: ...rding to the interface Wires that share similar electrical characteristics must be bundled together Do not bundle input wiring with output wiring Keep them separate When necessary it is strongly advis...

Page 23: ...Panel PC User Manual 3 3 1 RAM Mount Notice that only 7 model support RAM Mounting to fit any vehicle application The picture is for demonstration purposes only RAM Mounting accessories are not suppli...

Page 24: ...ions to fit any industrial use or vehicle Size VESA Plate 7 10 1 10 4 12 1 75x75 mm 10 4 15 100x100 mm Mounting Instruction Use Philips M4x5 screws to fix the desk stand to VESA holes on the back cove...

Page 25: ...ut mm Screw mm 7 174 4 x 130 4 M4x4 10 1 249 x 157 6 M4x5 10 4 227 x 174 5 M4x5 12 1 281 x 206 M4x5 15 345 4 x 260 M6x4 Mounting Instruction 1 Prepare a fixture for the specific dimensions of the devi...

Page 26: ...26 Chapter 4 Operating the Device Chapter 4 Operating the Device In this chapter you will find instructions on how to operate the G WIN GC Series Panel PC...

Page 27: ...n item on the screen by touching it and not lifting your finger until it respond Touch Hold Drag Touch and hold an item for a moment and then without lifting your finger move your finger on the screen...

Page 28: ...st swipe it left or right or touch the X Your apps To see all your apps touch in the Favorites tray on any Home screen This is where you can see all your apps including those that come with your phone...

Page 29: ...n from the top of the screen with two fingers To change a setting just touch the icon Display brightness Slide to lower or increase the brightness of your screen Wi Fi network Turn Wi Fi on or off or...

Page 30: ...o to All Apps Ethernet Configure Ethernet Ethernet OFF is set by default Swipe Ethernet ON to activate Ethernet connection Connection Type Setting Description DHCP The device automatically capture IP...

Page 31: ...of the desktop 4 6 Winmate Home Manager WHM Winmate G WIN GC Series Panel PC comes with preinstalled APP called Winmate Home Manager WHM which let the device manager to lock the launcher then the user...

Page 32: ...which app you want to run up automatically after booting Password Manager Set the WHM password Default password is 0000 About Displays information about Home Manager 2 Go to Application Selector and...

Page 33: ...33 GC Series Panel PC User Manual 3 Go back to Home Selector and press Clear and Reset Default Home 4 Select Restrict Home and Always and then restart the computer to enable these settings...

Page 34: ...home key or back key the system will go back to the same application which you have selected 4 6 2 How to Unlock Applications Follow the instruction below to reset Home Manager 1 If you want to reset...

Page 35: ...e system and you will go back to the normal Launcher 4 6 3 How to Change Password To change the password 1 Go to Password Manager and set your own password for this APP 2 The default password is 0000...

Page 36: ...Serial Port Setting Serial port setting can be configured for RS 232 RS 422 or RS 485 Winmate provide serial port settings application for Android OS To configure serial port settings 1 Settings Acce...

Page 37: ...37 GC Series Panel PC User Manual 3 Comport Setting Comport 1 Comport 2 Comport 3 Select Comport 1 Comport 2 Comport 3 that you want to configure 4 Comport 1 RS232 RS422 RS485...

Page 38: ...38 Chapter 4 Operating the Device Configure Comport 1 settings...

Page 39: ...C Series Panel PC User Manual Chapter 5 Software Installation This chapter contains software installation and updates guide All the programming guides can be found in the driver CD included in the pac...

Page 40: ...SB OTG compliance I O layout of the panel PC on the picture is for demonstration purposes only Your I O layout may vary from the picture above 5 1 1 Disabling Driver Signature on Windows 8 1 Hold down...

Page 41: ...r Manual 2 Click Change PC Settings 3 Click General 4 Under Advanced Startup click Restart Now Note In Windows 8 1 the Restart Now button has moved to PC Setting Update Recovery Recovery 5 After resta...

Page 42: ...42 Chapter 5 Software Installation 6 Click Advanced Options...

Page 43: ...anel PC User Manual 7 Click Windows Startup Settings 8 Click Restart 9 After restarting your computer a second time choose Disable driver signature enforcement from the list by typing the number 7 on...

Page 44: ...ver software anyway If you are unfamiliar with installing drivers check out our Installing ADB driver tutorial for a step by step guide Note The next time you restart your computer driver signature en...

Page 45: ...ce Manager Other devices RK30 Update Driver Software 2 In the Update Driver Software window choose Browse my computer for driver software 3 Select Let me pick from a list of device drivers on my compu...

Page 46: ...46 Chapter 5 Software Installation 6 The system is looking for the driver folder Click Browse 7 Select the driver for your OS system Click Open...

Page 47: ...e is used to confirm whether the user wants to install the driver Select Install this driver software anyway to continue 9 When the installation is successfully completed you will see Android ADB Inte...

Page 48: ...form http developer android com tools help adb html 5 2 1 Installing Android Debug Bridge ADB 1 Decompress adb zip Open ADB terminal and move into the adb archive ADB Terminal window 2 Connect FA34 mo...

Page 49: ...ops press Ctrl C to leave logcat 5 3 Downloading Image Tool Download OS Image Tool update guide from Winmate Download Center Winmate Download Center https www winmate com Support Download Center 5 4 O...

Page 50: ...50 Chapter 5 Software Installation System shows OTA firmware related information...

Page 51: ...51 GC Series Panel PC User Manual 3 Click Auto check Update The system is checking OTA File It may take some time 4 Tap Update Image...

Page 52: ...52 Chapter 5 Software Installation 5 Make sure the file founded by the system is image update file Tap OK 6 Make sure the battery level is at least 50 Tap OK...

Page 53: ...the power source Do not remove the battery 8 After update the system will automatically restart 5 5 OS Image Update Guide Download OS Image update guide from Winmate Download Center Winmate Download C...

Page 54: ...pter includes the directory for technical support Free technical support is available from our engineers every business day We are always ready to give advice on application requirements or specific i...

Page 55: ...______________________________________________________________________________ ______________________________________________________________________________ _________________________________________...

Page 56: ...y 1GB LPDDR3 1GB LPDDR3 1GB LPDDR3 1GB LPDDR3 1GB LPDDR3 Storage Onboard 16GB eMMC default Micro SD card Onboard 16GB eMMC default Micro SD card Onboard 16GB eMMC default Micro SD card Onboard 16GB eM...

Page 57: ...15 C to 55 C 15 C to 55 C Operating Humidity 10 to 95 non condensing 10 to 95 non condensing 10 to 95 non condensing 10 to 95 non condensing 10 to 95 non condensing IP Rating Front IP65 Front IP65 Fr...

Page 58: ...lay area is highly prone to scratching Do not use ketene type material ex Acetone Ethyl alcohol toluene ethyl acid or Methyl chloride to clear the panel It may permanently damage the panel and void th...

Page 59: ...Android USB OTG Driver 4 ADB Driver Android Debug Bridge Driver To find the Drivers and SDK please refer to the Driver CD that comes in the package or contact us Also you can download drivers from Win...

Page 60: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C www winmate com Copyright Winmate Inc All rights reserved...

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