USER MANUAL
CHAPTER 6
TECHNICAL SUPPORT
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CHAPTER 6: TECHNICAL SUPPORT
This chapter includes the directory for technical support. Free technical support is
available from our engineers every business day. We are always ready to give
advice on application requirements or specific information on the installation and
operation of any of our products. If any problem occurs fill in
problem report form
enclosed and immediately contact us.
6.1 Introduction
Winmate provides the following drivers and SDK for Bar-Type Panel PC:
Item File Type
Description
1
SDK
Watchdog SDK
2
Utility
Watchdog Utility
To find the Drivers and SDK, please refer to the Driver CD that comes in the
package or contact us. Also, you can download drivers from Winmate Download
Center or Winmate File Share.
Winmate Download Center
Go to
http://www.winmate.com/
> Support > Download Center > Digital Signage >
Bar-Type -IB32
Or follow the link:
http://www.winmate.com/DownCenter/DownLoadCenter.asp?DownType=0212
Winmate File Share
Go to
http://www.winmate.com/
> Support > File Share > Public Documents >
Digital Signage > Bar-Type Panel PC > IB32
Or follow the link
:
https://winmate.box.com/v/Winmate-Bar-Type-PPC-IB32
6.2 Problem Report Form
Bar-Type Panel PC
Customer name:
Company:
Tel.:
Fax:
E-mail:
Date:
Product Serial Number:
_________________________________________________________________
Problem Description:
Please describe the problem as clearly as possible.
Detailed description of the occurred problem will allow us to find the best solution
to solve the problem as soon as possible.
