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SYS-ITX-N-3900/Warranty Information

v1.0

www.winsystems.com

Page 53

Appendix B. Warranty Information

WINSYSTEMS warrants that for a period of two (2) years from the date of shipment, any Products and Software 

purchased or licensed hereunder which have been developed or manufactured by WINSYSTEMS shall be free of 

any defects and shall perform substantially in accordance with WINSYSTEMS' specifications therefor. With respect 

to any Products or Software purchased or licensed hereunder which have been developed or manufactured by 

others, WINSYSTEMS shall transfer and assign to Customer any warranty of such manufacturer or developer held 

by WINSYSTEMS, provided that the warranty, if any, may be assigned. The sole obligation of WINSYSTEMS for any 

breach of warranty contained herein shall be, at its option, either (i) to repair or replace at its expense any 

materially defective Products or Software, or (ii) to take back such Products and Software and refund the Customer 

the purchase price and any license fees paid for the same. Customer shall pay all freight, duty, broker's fees, 

insurance, charges and other fees and charges for the return of any Products or Software to WINSYSTEMS under 

this warranty. WINSYSTEMS shall pay freight and insurance charges for any repaired or replaced Products or 

Software thereafter delivered to Customer within the United States. All fees and costs for shipment outside of the 

United States shall be paid by Customer. The foregoing warranty shall not apply to any Products or Software which 

have been subject to abuse, misuse, vandalism, accident, alteration, neglect, unauthorized repair or improper 

installation.
THERE ARE NO WARRANTIES BY WINSYSTEMS EXCEPT AS STATED HEREIN. THERE ARE NO OTHER WARRANTIES 

EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND 

FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WINSYSTEMS BE LIABLE FOR CONSEQUENTIAL, 

INCIDENTAL OR SPECIAL DAMAGES FOR LOSS OF DATA, PROFITS OR GOODWILL. WINSYSTEMS' MAXIMUM LIABILITY 

FOR ANY BREACH OF THIS AGREEMENT OR OTHER CLAIM RELATED TO ANY PRODUCTS, SOFTWARE, OR THE 

SUBJECT MATTER HEREOF, SHALL NOT EXCEED THE PURCHASE PRICE OR LICENSE FEE PAID BY CUSTOMER TO 

WINSYSTEMS FOR THE PRODUCTS OR SOFTWARE OR PORTION THEREOF TO WHICH SUCH BREACH OR CLAIM 

PERTAINS.
Title to the Products shall remain vested in WINSYSTEMS until complete payment is made by Customer. Title to any 

Software shall remain vested in WINSYSTEMS, or WINSYSTEMS' licensor from whom WINSYSTEMS has obtained 

marketing rights, both before, during and after the term of the License. Nonpayment when due of the purchase 

price for any Products or the License fees for any Software, or, if applicable, taxes and/or the cost of any freight 

and insurance for any Products and/or Software, shall entitle WINSYSTEMS to take possession of the Products and/

or Software without notice to Customer or prejudice to WINSYSTEMS' rights under contract or any other legal 

remedy.
Until title to the Products pass in accordance with the provision set out above, except with the prior written 

approval of WINSYSTEMS, no Products shall be modified, altered, moved or in any way assigned, sublet, 

mortgaged or charged nor may Customer part with possession of all or part of the same.
There are no understandings, agreements or representations, express or implied, other than those set forth 

herein. This Order embodies the entire agreement between the parties and may be waived, amended or 

supplemented only by a written instrument executed jointly by WINSYSTEMS and Customer as evidenced only by 

the signature of duly authorized officers of each party. The foregoing terms and conditions of any order which may 

be issued by Customer for the purchase of Products or licensing of Software hereunder.
In the event this Order is placed in the hands of an attorney or collection agency by WINSYSTEMS to collect any 

sums due hereunder to WINSYSTEMS, Customer shall pay all reasonable attorney's fees, expenses, collection and 

court costs incurred by WINSYSTEMS.
THIS AGREEMENT SHALL BE GOVERNED AND CONSTRUED UNDER THE TEXAS UNIFORM COMMERCIAL CODE AND 

THE APPLICABLE LAWS OF THE STATE OF TEXAS. THE PARTIES ACKNOWLEDGE THAT ANY ACTION BROUGHT 

HEREUNDER SHALL ONLY BE BROUGHT IN A COURT OF COMPETENT JURISDICTION IN TARRANT COUNTY, TEXAS.

Warranty Service

1. To obtain service under this warranty, obtain a return authorization number. In the United States, contact the 

WINSYSTEMS Service Center for a return authorization number. Outside the United States, contact your local 

sales agent for a return authorization number.

2. You must send the product postage prepaid and insured. You must enclose the products in an anti-static bag 

to protect from damage by static electricity. WINSYSTEMS is not responsible for damage to the product due to 

static electricity.

Summary of Contents for SYS-ITX-N-3900

Page 1: ...nSystems Inc 715 Stadium Drive Arlington Texas 76011 817 274 7553 info winsystems com www winsystems com SYS ITX N 3900 Industrial NANO ITX Embedded Computer with Intel Atom E3900 Processor Product Manual ...

Page 2: ...r regarding the freedom of the described devices from patent infringement WINSYSTEMS Inc makes no warranty of merchantability or fitness for any purpose WINSYSTEMS Inc assumes no responsibility for any errors that may appear in this document Trademark Acknowledgments WINSYSTEMS is a registered trademark of WINSYSTEMS Inc Intel Intel Atom and Speedstep are trademarks of Intel Corporation or its sub...

Page 3: ...river Installation 10 7 3 1 Chipset Component Driver 10 7 4 Watchdog Timer WDT 11 7 4 1 Example Code for WDT 11 7 5 Reset CMOS BIOS Configuration 12 8 Configuration 12 8 1 Component Layout 12 8 1 1 Rear Panel Connectors 12 8 1 2 Top View Connectors 13 8 2 Power 14 8 3 Connectors 14 8 3 1 DC Jack J1 14 8 3 2 Audio Jack Line_out J2 14 8 3 3 DisplayPort J3 14 8 3 4 RJ45 Connector J4 J5 14 8 3 5 USB 3...

Page 4: ...er Header J22 18 8 3 14 MicroSD Card Socket J23 18 8 4 Jumpers and Switches 18 8 4 1 CMOS Clear JP3 18 8 4 2 Power Button SW1 18 9 BIOS Settings 19 9 1 General Information 19 9 2 Entering Setup 19 9 3 Navigating the Menus 20 9 4 BIOS Screens 20 10 Troubleshooting 48 10 1 BIOS settings 48 10 1 1 Loading the Default Optimal Setting 48 10 1 2 Reset CMOS BIOS Configuration 48 10 1 3 Update BIOS 49 11 ...

Page 5: ...tral Standard Time CST Refer to the WINSYSTEMS website at https www winsystems com for other accessories including cable drawings and pinouts that can be used with your SYS ITX N 3900 3 Functionality The SYS ITX N 3900 is an industrial NANO ITX embedded computer Its compact design and low power dissipation board is ideal for digital signage digital security surveillance DSS medical and industrial ...

Page 6: ...mputer One external AC DC power supply One SATA cable and SATA power cable SSD mounting hardware Embedded Computer E3900 series Intel Atom processor Operating Systems compatibility The SYS ITX N 3900 uses the Intel Apollo Lake system on a chip SOC Older operating systems might not recognize this chip For compatibility issues with older Windows OS such as Windows 8 install the Apollo Lake chipset c...

Page 7: ...Gigabit Ethernet 1 gigabit per second GbE controllers Storage Bootable One SATA port for 2 5 inch SATA HDD SSD One mSATA socket Switch mSATA or Mini PCIe by BIOS Serial Interface One serial port RS232 422 485 BIOS configurable USB Two USB 3 1 Gen 1 ports SD Interface One micro SD socket Expansion Interface One M 2 E key socket for wireless application Audio Line out audio Jack on rear I O Power DC...

Page 8: ...are pro gramming for enable disable and interval setting and a general sys tem reset Temperature Operating temperature 20 C to 60 C 4 F to 140 F requires air flow and high temperature grade DRAM 10 to 90 relative humidity Storage temperature 40 C to 85 C 40 F to 185 F 5 to 90 rela tive humidity 5 General Operation 5 1 System Block Diagram ...

Page 9: ...emperature grade DRAM Humidity RH Operating 10 to 95 non condensing RoHS Compliant Yes Operating Systems Runs 64 bit Windows Linux and other x86 compatible operating systems For a complete list see Operating Systems compatibility in Features on page 6 Chipsets and Drivers CPU Type Intel Atom CPU E3950 Up to 2 0 GHz L2 cache 2048 KB 2 MB E3940 Up to 1 8 GHz L2 cache 2048 KB 2 MB BIOS AMI BIOS ITX N...

Page 10: ...irst time power is applied the SYS ITX N 3900 boots automatically bypassing the power button SW1 After initial startup briefly press the power button to turn the SYS ITX N 3900 on and off or press and hold it to reset 7 3 Driver Installation The information in this section helps you to configure an operating system s driver for use with the on board PCI devices of the SYS ITX N 3900 Drivers and do...

Page 11: ...NSYSTEMS see contact information in the Introduction section on page 1 The SYS ITX N 3900 features a programmable WDT The following WDT code example is written in C Use this example as a guide to program the WDT Define WDTCFG 0x06 WDT Timer Counter Register Define WDTMIN 0x07 WDT Timer Counter Register Minute Define WDTSEC 0x08 WDT Timer Counter Register Second Define EC_IOPort 0xE300 Default refe...

Page 12: ...s and configuration 8 1 Component Layout 8 1 1 Rear Panel Connectors Rear panel connectors provide common external connections The following table provides connector descriptions and references for the rear panel illustrated in the figure above Item Type Description Reference J1 Connector DC Jack page 14 J2 Connector Audio Jack Line_out page 14 J3 Connector DisplayPort page 14 J4 J5 Connector RJ45...

Page 13: ...1 J23 bottom side of board J17 J11 J22 J16 JP3 J15 Item Type Description Reference J11 Connector M 2 key E Socket page 16 J15 Connector Battery Connector page 18 J16 Connector mSATA Mini PCIe Socket page 17 J17 Connector DDR3 SODIMM Socket page 17 J21 Connector 2 5 inch SATA HDD SSD Connector page 17 J22 Connector SATA Power Header page 17 J23 Connector Micro SD Card Socket page 18 JP3 Jumper CMOS...

Page 14: ... I210 IT Gigabit Ethernet controllers provide standard IEEE 1588 and 802 1AS protocol time stamping Each Ethernet interface includes 10 100 1000 MP s multispeed full and half duplex operation The pinout below describes the standard RJ45 Ethernet connectors Pin Name Description Pin Name Description 1 ML_Lane 0 p Lane 0 positive 2 GND Ground 3 ML_Lane 0 n Lane 0 negative 4 ML_Lane 1 p Lane 1 positiv...

Page 15: ...nectors Pin Reference Pin Function Description 1 TX_D1 Transceive Data 2 TX_D1 Transceive Data 3 RX_D2 Receive Data 4 BI_D3 Bi Directional Data 5 BI_D3 Bi Directional Data 6 RX_D2 Receive Data 7 BI_D4 Bi Directional Data 8 BI_D4 Bi Directional Data LED Activity Ethernet Status Left Off No Link Flashing green Linked Right Off No Link Off Linked at 10 MB On yellow Linked at 100 MB On green Linked at...

Page 16: ...as available in this format 8 3 9 Battery Connector J15 An optional external battery connected to J15 supplies the SYS ITX N 3900 board with standby power for the real time clock and CMOS setup RAM A power supervisory circuit contains the voltage sensing circuit and an internal power switch to route the battery or standby voltage to the circuits selected for backup The battery automatically switch...

Page 17: ... mSATA or Mini PCIe in the BIOS to support your specific expansion device 8 3 11 DDR3 SODIMM Socket J17 Connector J17 is a SODIMM 204 pin DDR3L compatible socket accommodating a maximum of 8 GB RAM at 1333 MHz 1600 MHz 1866 MHz 8 3 12 2 5 inch SATA HDD SSD Connector J21 The bootable SATA III SATA 6 Gb s interface is located at J21 WINSYSTEMS offers CBL SATA 701 20 for this connector Layout and Pin...

Page 18: ...age 48 for usage of this jumper 8 4 2 Power Button SW1 The power button SW1 located next to J1 controls power to the SYS ITX N 3900 The first time you connect power to J1 the power button is bypassed and the embedded computer powers up automatically See Rear Panel Connectors on page 12 for switch location After the initial power up press SW1 briefly to power the unit on or off depending on the pre...

Page 19: ...up To enter setup apply power to the computer and then press the Delete key or the ESC key Either of these keys must be pressed when either the splash screen is displayed during the system power on self test POST or when the following prompt message is displayed It may take a few seconds before the main setup menu screen is displayed Prompt Message Press Delete or ESC to enter SETUP If the above m...

Page 20: ...OS Screens on page 20 for available options 9 4 BIOS Screens The following BIOS screens contain the options and sample settings for the SYS ITX N 3900 Your actual configuration may differ from the screens shown here NOTE Use care when modifying BIOS settings Main Use this screen to review basic system information and adjust system date and time Warning Assigning incorrect values to items on the fo...

Page 21: ...onsole Redirection Settings COM0 on page 40 Intel I210 IT Gigabit Network Connections 1 and 2 on page 42 NIC Configuration on page 43 Menu item Description System Information System information parameters provide information and vary with BIOS version and the specific modules used System Date Displays the current date in MM DD YYYY format To set or change the date highlight the row using the up do...

Page 22: ...SYS ITX N 3900 BIOS Settings v1 0 www winsystems com Page 22 ...

Page 23: ...es Enabled Choices Core 0 Enabled Default Core 1 Enabled Default Disabled Core 2 Enabled Default Disabled Core 3 Enabled Default Disabled Intel Virtualization Technology When enabled a VMM can use the additional hardware capabilities provided by Vanderpool Technology Choices Enabled Default Disabled VT d Enable disable CPU VT d Choices Enabled Default Disabled EIST Enable disable Intel SpeedStep C...

Page 24: ...e disable C1E When enabled CPU switches to minimum speed when all cores enter C State Choices Enabled Default Disabled Chipset Configuration Use this screen to configure the timer and audio features High Precision Timer Enable disable the high precision event timer Choices Enabled Default Disabled HD Audio Support Enable disable HD Audio support Choices Enabled Default Disabled ...

Page 25: ...s screen to configure the onboard LAN PCIe LAN1 Control Control the PCIe Port 3 LAN function Choices Enabled Default Disabled PCIe LAN2 Control Control the PCIe Port 4 LAN function Choices Enabled Default Disabled Wake on LAN Enable disable the Wake on LAN Choices Disabled Default Enable ...

Page 26: ...able Ipv4 HTTP boot support If disabled Ipv4 HTTP boot option is not created Choices Disabled Default Enabled Ipv6 PXE Support Enable Ipv6 PXE boot support If disabled Ipv6 PXE boot option is not created Choices Disabled Default Enabled Ipv6 HTTP Support Enable Ipv6 HTTP boot support If disabled Ipv6 HTTP boot option is not created Choices Disabled Default Enabled PXE boot wait time Specify wait t...

Page 27: ...16M 448M 480M 512M IGD Output Display control GOP Boot item CSM Support Disabled GOP Driver Enable disable GOP driver Enable unloads VBIOS disable loads VBIOS Choices Enabled Default Disabled IGD Output Display control CSM Boot item CSM Support Enabled Primary IGFX Boot Display Select the video device that is activated during POST This has no effect if external graphics present Secondary boot disp...

Page 28: ... 1280x1024 Default 640x480 800x480 800x600 1024x768 1280x800 1280x1024 1366x768 1440x900 1920x1080 OEM Profile Color depth and data format Select color depth and data format Choices VESA 24 bpp Default JEIDA 24 bpp VESA and JEIDA 18 bpp Channel Mode Select LVDS channel mode Choices Dual channel Default Single channel Clock Mode Select clock output for LVDS Choices Both Bus Default Even Bus Odd Bus...

Page 29: ...SYS ITX N 3900 BIOS Settings v1 0 www winsystems com Page 29 PCI PCIE Configuration Use this screen to select mSATA or Mini PCIe Mini PCIe mSATA Switch Choices mSATA Default Mini PCIe ...

Page 30: ...vings Choices Enable Default Enable PCIe Root port Disable Disable PCIe root port ASPM PCI express active state power management settings Choices Disable Default L0s L1 L0sL1 Auto Hot Plug Enable disable PCI express hot plug Choices Disable Default Enable PCIe Speed Configure PCIe speed Choices Auto Default Gen1 Gen2 PCIe Selectable De emphasis When the link is operating at 5 0 GT s this bit selec...

Page 31: ... Default Enable PCIe Root port Disable Disable PCIe root port ASPM PCI express active state power management settings Choices Disable Default L0s L1 L0sL1 Auto Hot Plug Enable disable the PCI express hot plug Choices Disable Default Enable PCIe Speed Configure PCIe speed Choices Auto Default Gen1 Gen2 PCIe Selectable De emphasis When the link is operating at 5 0 GT s speed this bit selects the lev...

Page 32: ...Default Gen1 Gen2 Gen3 SATA Port 0 Port 0 Enable disable SATA port Choices Enabled Default Disabled SATA Port 0 Hot Plug Capability Enable disable SATA port 0 hot plug capability If enabled SATA port is reported as hot plug capable Choices Disabled Default Enabled SATA Device Type Identify whether the SATA port is connected to a solid state drive Choices Hard Disk Drive Default Solid State Drive S...

Page 33: ...from reporting a device connection to the controller Choices Disable Default Enable USB Port Disable Override Enable USB Port 0 3 Enable disable the USB port When disabled any USB devices plugged into the connector is not detected by BIOS or OS Choices Enable Default Disabled USB 3 Port 0 3 Enable disable the USB port When disabled any USB devices plugged into the connector is not detected by BIOS...

Page 34: ... mass storage device start unit command time out Choices 20 sec Default 10 sec 30 sec 40 sec Device power up delay Maximum time the device takes before it properly reports itself to the host controller Auto uses the default value 100 ms for a root port for a hub port the delay is taken from hub descriptor Choices Auto Default Manual Mass Storage Devices Generic Ultra HS SD MMC Mass storage device ...

Page 35: ...S3 Suspend to RAM Default Suspend Disabled Restore AC Power Loss Specify what state to go to when power is re applied after a power failure G3 state Power On System boots as soon as power is applied Power Off System remains in power off state until power button is pressed Choices Power Off Default Power On Last State RTC Wake up Enable disable system wake on alarm event Enabled System waked up at ...

Page 36: ... ss 0 59 Wake On Ring Enable disable wake on ring Choices Disable Default Enable TPM Configuration Use this screen to set the trusted computing setting parameter Security Device Support Enable disable BIOS support for security device The OS does not show the security device TCG EFI protocol and INT1A Interface is not available Choices Disabled Default Enabled ...

Page 37: ...urrent UART mode RS232 RS485 RS485 422 Choices RS 232 Default RS 485 HALF DUPLEX RS 485 422 FULL DUPLEX Serial Port 2 Enable disable serial port COM Choices Enabled Default Disabled Watch Dog Timer Enable disable WDT Choices Disabled Default Enabled Watch Dog Timer Enabled Timer Unit Select timer count unit of WDT Choices Second Default Minute Timer value Set WDT timer value seconds minutes Choice...

Page 38: ...SYS ITX N 3900 BIOS Settings v1 0 www winsystems com Page 38 H W Monitor Configuration Use this screen to display the hardware status There are no editable settings on this screen ...

Page 39: ...www winsystems com Page 39 Serial Port Console Redirection Use this screen to access and to enable disable serial port console redirection settings Console Redirection Enable disable console redirection Choices Disabled Default Enabled ...

Page 40: ...ed on other side Long or noisy lines may require lower speeds Choices 115200 Default 9600 19200 38400 57600 Data bits Set data bits Choices 8 Default 7 Parity A parity bit can be sent with the data bits to detect some transmission errors Even parity bit is 0 if the number of 1 s in the data bits is even Odd parity bit is 0 if the number of 1 s in the data bits is odd Mark parity bit is always 1 Sp...

Page 41: ...order mode With this mode enabled only text is sent This is to capture terminal data Choices Disabled Default Enabled Resolution 100x31 Enable disable extended terminal resolution Choices Disabled Default Enabled Legacy OS Redirection Resolution On Legacy OS the number of rows and columns that support redirection Choices 80x24 Default 80x25 Putty KeyPad Select the function key and key pad on Putty...

Page 42: ...SYS ITX N 3900 BIOS Settings v1 0 www winsystems com Page 42 Intel I210 IT Gigabit Network Connections 1 and 2 Use this screen to access the I210 IT Gigabit Network connection device parameters ...

Page 43: ...rt speed used for the selected boot protocol Choices Auto Negotiated Default 10 Mbps Half 10 Mbps Full 100 Mbps Half 100 Mbps Full Wake On LAN Enable disable the server to be powered on using an in band magic packet Choices Disabled Default Enabled Blink LEDs Identify the physical network port by blinking the associated LED for n amount of seconds set Choices 0 10 seconds 0 Default ...

Page 44: ...s to control system access at boot time or when entering the BIOS setup program Password Check Mode Setup Check password when entering setup screen Power on Check password on every time system is powered on Choices Setup Default Power on Setup Administrator Password Set administrator password No default setting ...

Page 45: ...t for setup activation key 65535 0Xffff means indefinite waiting Choices 2 Default 1 65535 Bootup NumLock State Select the keyboard NumLock state Choices On Default Off Post Report Enable disable post report support Choices Disabled Default Enabled Summary Screen Enable disable Summary Screen support Choices Disabled Default Enabled CSM Support Enable disable CSM support Choices Disabled Default E...

Page 46: ...d full screen Logo Choices Disabled Default Enabled Boot mode select Select boot mode LEGACY UEFI Choices UEFI Default Legacy FIXED BOOT ORDER Priorities Boot Option 1 Set the system boot order Choices Hard Disk Default USB Device CD DVD Network Disabled Boot Option 2 Set the system boot order Choices USB Device Default Hard Disk CD DVD Network Disabled Boot Option 3 Set the system boot order Choi...

Page 47: ...t Reset the system after saving the changes Discard Changes and Reset Reset system setup without saving any changes Restore Defaults Restore load default values for all setup options UEFI Built in EFI Shell Boot option filter UEFI only Resets the system after saving the changes Launch EFI Shell from filesystem device Attempt to launch EFI shell application Shell efi from one of the available files...

Page 48: ...oot up sequence to configure a stable BIOS configuration that can be woken 10 1 1 Loading the Default Optimal Setting NOTE If the system appears to be unstable during startup you can try loading the default BIOS configuration to see if this solves the issue When prompted in the main setup menu load setup defaults 1 Apply power to an installed SYS ITX N 3900 and press DELETE or ESC to enter the BIO...

Page 49: ... USB port on the SYS ITX N 3900 and apply power to the embedded computer 4 Boot to EFI Shell mode 5 At the prompt enter the command fs0 to change to the root directory of the USB drive 6 At the root directory of the USB drive enter the command update to start the updating the BIOS 7 When the update has completed there is a 5 second pause and then the computer automatically restarts 8 Press DELETE ...

Page 50: ...en the power supply does not regulate properly and can cause damage to the SYS ITX N 3900 Power Harness Minimize the length of the power harness This reduces the amount of voltage drop between the power supply and the SYS ITX N 3900 Gauge Wire Use the largest gauge wire available for your application and connector Most connector manufacturers have a maximum gauge wire they recommend for their pins...

Page 51: ...ecting them to the embedded computer modules or any I O cards Connecting hot signals can cause damage whether the embedded system is powered or not Conformal Coating Applying conformal coating to a WINSYSTEMS product does not in itself void the product warranty if it is properly removed prior to return Coating may change thermal characteristics and impedes our ability to test diagnose and repair p...

Page 52: ...ent functions and plugging a cable into the wrong header can have disastrous results Contact an Applications Engineer If a diagram or chart in a manual does not seem to match your board or if you have additional questions contact a WINSYSTEMS Applications Engineer at 1 817 274 7553 ...

Page 53: ...he Products shall remain vested in WINSYSTEMS until complete payment is made by Customer Title to any Software shall remain vested in WINSYSTEMS or WINSYSTEMS licensor from whom WINSYSTEMS has obtained marketing rights both before during and after the term of the License Nonpayment when due of the purchase price for any Products or the License fees for any Software or if applicable taxes and or th...

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