Service Support
While your X10DR has been designed to the highest engineering practices
and meticulously manufactured to mission critical standards, like all
electronic devices, failures can and will occur. To provide you with a
seamless level of support, each X10DR is supported throughout the
product’s life by a changeover replacement pool. The pool is intended to
ensure minimal downtime in the event of a failure. In the event of a failure,
you should contact the dealership that you purchased the X10DR from to
arrange for service.
Warranty/Non-Warranty Repair Policy / Procedure
1: X10DR DOA (Dead on arrival) failures that occur at time of delivery/
initial operation will be replaced with a new item by the Distributor.
2: X10DR failures that occur at any time after this initial delivery and the
expiration of the standard or purchased extended warranty period, will
be replaced free of charge from changeover pool stock. Nominally
2-3 business day turnaround is anticipated from the Distributor being
presented with a validated warranty claim and the paid return of the
faulty device to the advised service center.
3: Customers with X10DR failures deemed due to tampering, misuse,
neglect, etc., will be advised of the determination. The customer may
then choose to have the failed device replaced from the changeover
pool for a service changeover fee at the current published rate or have
the device returned to them. The cost to return the faulty goods and
for evaluating a non-valid warranty claim may be charged back to the
customer at the Distributor’s discretion.
Changeover Pool Inventory
To minimize repair turnaround times and user inconvenience, a X10DR
changeover pool inventory is provided to allow changeover factory
verified devices as being fully operational and meeting the published
specifications. These units will appear as new, or near new condition
with as new exterior housings (minor blemishes only) and pristine internal
factory certified circuitry.
The remaining warranty of any returned faulty device will apply to its
replacement unit, or in the case of units replaced for a service fee, a new
6 months factory warranty will apply.
- Customer must return the faulty device at time of changeover (one for
one basis).
- Spare X10DR devices may be purchased for those who prefer to maintain
their own inventory for 24 hour operational redundancy.
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Summary of Contents for X10DR CLASSIC
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