Wireless Sensor Networks
Stargate Developer’s Guide
Page 46
Doc. # 7430-0317-13 Rev. B
8
Appendix B. Support and Warranty Information
8.1 Customer
Service
As a Crossbow Technology customer you have access to product support services, which include:
•
Single-point return service
•
Web-based support service
•
Same day troubleshooting assistance
•
Worldwide Crossbow representation
•
Onsite and factory training available
•
Preventative maintenance and repair programs
•
Installation assistance available
8.2 Contact
Directory
United States:
Phone: 1-408-965-3300 (8 AM to 5 PM PST)
Fax:
1-408-324-4840
(24
hours)
Email:
techsupport@xbow.com
Non-U.S.: refer to website
www.xbow.com
8.3 Return
Procedure
8.3.1
Authorization
Before returning any equipment, please contact Crossbow to obtain a Returned Material
Authorization number (RMA).
Be ready to provide the following information when requesting a RMA:
•
Name
•
Address
•
Telephone, Fax, Email
•
Equipment Model Number
•
Equipment Serial Number
•
Installation Date
•
Failure Date
•
Fault Description
Summary of Contents for Stargate
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