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· English
If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
For the updated trouble shootings, please visit our website (www.wisenetlife.com) FAQ.
Troubleshooting
Problem
Action
I forgot my user ID/
password.
- Move to “Log-in page
Forgot your ID/Password?”, and enter the
registered e-mail address to which we will send you the user ID and/or a
new password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
After logged in,
I failed to register the
product.
- Check whether the serial number entered matches the label on the product.
- Enter the correct password for the product registered again and try to
register the product again.
- If this fails to resolve the problem, factory reset the product and repeat the
procedure from the beginning.
(To factory reset the product, press and hold the RESET button on the
product for 5 seconds. The product will be restarted when the product is
factory reset.)
The video from the
camera is temporarily
lost.
- The video from the camera can be delayed according to a network delay.
Check if the product and the camera are far apart.
No sound from the
video.
- Some internet service providers do not support audio outputs in relay mode.
Problem
Action
I want to change my
password and/or
email address.
- Change the account information after logging into Wisenet S.
For more details, refer to the mobile guide.
Product will be
connected in a relay
mode.
- Check the UPnP setting of the router.
- A network upload speed of at least 2.5Mbps is recommended.
- Depending on the policy of your service provider, you may access in relay
mode.
