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ENGLISH
19. Troubleshooting
Errors/faults
possible cause
Solution
1.
No call is triggered and
the under-bed light does
not switch on
Bed-Exit box is switched off
Switch the box on
Sensor mat cable is not secure
Plug the cable securely into the
Bed-Exit Box
Bed-Exit box is defective
Contact WiBo service
No mains supply (bed with and
without battery); battery is empty
(bed with battery)
Plug the network cable into the
socket
Sensor mat is worn/defective
Replace sensor mat
2.
No call is triggered, but
the under-bed light is on
The plug to the nurse call system
is not secure
Check the plug connections,
otherwise call WiBo service
Time interval is not set correctly
Check and correct interval
setting
On/off switch on the adapter is
off
Set the switch to “on”
3.
Call is triggered in the
wrong room/incorrect
calls/no calls are
triggered
For wireless version: the sender is
calibrated to the wrong receiver
Delete programming and
recalibrate
4.
The call is triggered, but
the under-bed light does
not switch on
Light source defective
Contact WiBo service
Bed-Exit box is defective
Contact WiBo service
5.
Calls are triggered
incorrectly
The patient is not positioned
correctly in the bed
Position patients correctly
The sensor mat is not positioned
correctly
Correct the position of the sen
-
sor mat and secure it in place
The time interval set is too short
Adjust the time interval using
the control dial
Unsuitable mattress (too firm, too
heavy)
Choose permissible mattress in
accordance with the IFU
