Troubleshooting
71
Problem: I receive the following error when trying to
install items from the CD or website: “Setup.exe has
encountered a problem and needs to close”. What
should I do?
Solution:
The Setup.exe error is an error generated by Microsoft. It
occurs sporadically and is usually resolved by restarting your
computer.
It can also be caused by the following:
1. The Desktop application running at the same time as
the installation.
2. Trying to install applications or dictionaries using a
computer where you don’t have administrator rights.
3. Another program running on your PC which is
interfering with the installation.
Please try the following:
1. Restart your computer.
2. Make sure that you are administrator on the computer
you are using.
3. Close any programs that may be running, especially
any devices that sync data between the device and your
computer, such as a PDA or digital camera.
This may also include closing programs such as printer
software and anti-virus software. You can see which
programs are currently running by looking in the
notification area of the windows taskbar (the bottom
right of your PC screen, next to the clock).
The notification area of the taskbar
4. Replace the batteries in the Pen with new, fresh
batteries.
5. Try inserting the USB cable into a different port on the
computer.