Wolf Steel Vicenza V5.2, Installation And Operating Instructions Manual

VICENZA® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not 

necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. Provided that the 

purchase was made through an authorized VICENZA® dealer your appliance is subject to the following conditions and limitations:

Warranty coverage begins on the date of original installation.

This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.

The Pellet Appliance must be installed by an authorized service technician or contractor. Installation must be done in accordance with the 

installation instructions included with the product and all local and national building and fi re codes.

This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect. Operating 

the appliance on high for extended periods of time, is neglect. Parts installed from other manufacturers will nullify this warranty.

This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and 

chemical cleaners nor chipping on porcelain enamel parts, nor any venting components used in the installation of the appliance.

In the fi rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship 

provided that the product has been operated in accordance with the operation instructions and under normal conditions.

After the fi rst year, with respect to the President’s Limited Lifetime Warranty, VICENZA® may, at its discretion, fully discharge all 

obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but 

defective parts).

After the fi rst year, VICENZA® will not be responsible for installation, labour or any other costs or expenses related to the reinstallation of 

a warranted part, and such expenses are not covered by this warranty.

Notwithstanding any provisions contained in the President’s Limited Lifetime Warranty, VICENZA’s responsibility under this warranty is 

defi ned as above and it shall not in any event extend to any incidental, consequential or indirect damages.

This warranty defi nes the obligations and liability of VICENZA® with respect to the VICENZA® pellet appliance and any other warranties 

expressed or implied with respect to this product, its components or accessories are excluded.

VICENZA® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this 

product. VICENZA® will not be responsible for: over-fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, 

buildings, nearby trees, hills, mountains, inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or 

negative air pressures which may or may not be caused by mechanical systems such as exhaust blowers, furnaces, clothes dryers, etc.

Any damages to appliance, combustion chamber, heat exchanger, brass trim or other component  due to water, weather damage, long 

periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of VICENZA®.

Regular cleaning of the fi ne ash generated during the operation of this appliance is a necessary part of maintaining your pellet appliance. 

Failure of any components, which is attributed to poor maintenance, is not warrantable and will not be covered by this policy. 

VICENZA® reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.

All parts replaced under the President’s Limited Lifetime Warranty Policy are subject to a single claim.

During the fi rst 10 years VICENZA® will replace or repair the defective parts covered by the lifetime warranty at our discretion free of 

charge.  From 10 years to life, VICENZA® will provide replacement parts at 50% of the current retail price.

All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.

The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim.  

Returned products are to be shipped prepaid to the manufacturer for investigation.  If a product is found to be defective, the manufacturer 

will repair or replace such defect.

Before shipping your appliance or defective components, your dealer must obtain an authorization number.  Any merchandise shipped 

without authorization will be refused and returned to sender.

Shipping costs are not covered under this warranty.

Additional service fees may apply if you are seeking warranty service from a dealer.

Warranty labour allowance is only for the replacement of the warranted part. Travel, diagnostic tests, shipping and other related charges 

are not covered by this warranty.

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VICENZA® products are designed with superior components and materials, assembled by trained craftsmen who take 

great pride in their work. The complete appliance is thoroughly inspected by a qualifi ed technician before packaging to 

ensure that you, the customer, receives the quality product that you expect from VICENZA®.

The following materials and workmanship in your new VICENZA® Pellet Appliance are warranted against defects for as 

long as you own the appliance. This covers: the pellet hopper, outer shell, ceramic glass (thermal breakage only) and 

ash drawer.*

The combustion chamber and heat exchanger are warranted against defects for a period of fi ve years. All other 

wearable parts and electrical components such as blowers, thermal switches and burn pot are covered and VICENZA® 

will provide replacement parts free of charge during the fi rst year of the limited warranty.*

Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however, requires the prior 

approval of an authorized company offi cial. Labour costs to the account of VICENZA® are based on a predetermined 

rate schedule and any repair work must be done through an authorized VICENZA® dealer.

* Construction of models vary. Warranty applies only to components included with your specifi c appliance.

VICENZA® PELLET APPLIANCES PRESIDENT’S LIFETIME LIMITED WARRANTY

CONDITIONS AND LIMITATIONS

ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT IMPROVEMENTS. 

VICENZA® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD.

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W415-1600 / 06.01.16

23.0 WARRANTY