Date: 21/7/2022
Version Number: 2022 Issue no.3
Page
30
16.
Guarantee
16.1 Guarantee
If any part of the main body of the stove fails due to a manufacturing or material defect during the
guarantee period that applies in respect of the relevant stove (as set out below), Flue & Ducting
Ltd will, at its sole discretion, repair or replace your stove, for no charge.
For the purposes of this guarantee, a material or manufacturing defect includes the splitting or
cracking of the main body (defined as the steel outer casing and items fixed immovably to the
casing).
Damage caused by over-firing or over-heating is not covered. Warping and a red oxide coloring will
demonstrate the over- heating of internal parts, body paint which has turned dusty white is also
indicative of such use.
The following guarantee periods shall apply in respect of the following:
Lowry stoves come with a
LIFETIME
warranty to the main body of the stove.
The external paint finish carries a one-year guarantee only.
This guarantee is subject to the Terms and Conditions set out below.
16.2 Terms and Conditions
The following terms and conditions must be satisfied for your stove to be covered by the guarantee
set out above:
1. Your stove must have been purchased from an officially approved dealer.
2. You must be the original purchaser of the stove to make a claim. This guarantee is not valid in
relation to any claims made by someone who did not originally purchase the stove from Flue &
Ducting Ltd or an approved retailer/dealer.
3. Any claim under this guarantee must be made through the approved dealer where the stove was
purchased and accompanied by proof of purchase (e.g., a valid receipt). Stoves not purchased
from an approved retailer/dealer will not be covered by this guarantee.
4. Your stove must be installed in the UK for this guarantee to be valid. Stoves installed outside of
the UK will not be covered by this guarantee.
5. Your stove must have been installed by a suitably qualified person and in accordance with the
manufacturer's installation instructions. Stoves not installed by a suitably qualified person or not
installed in accordance with the manufacturer's installation instructions will not be covered by this
guarantee.