Date: 21/7/2022
Version Number: 2022 Issue no.3
Page
31
6. Any claims under this guarantee shall not be valid where the installation of the stove does not
conform to all required building regulations and other legislation in force at the time of purchase and
where flue draw readings have not been made to confirm a suitability of the flue. The manufacturer's
decision as to whether this condition has been satisfied shall be final.
7. The guarantee does not cover damage caused to the stove through careless handling or misuse or
neglect of the appliance (misuse and neglect being not following the manufacturer's instructions and
user guides in relation to the stoves, including the use of non-recommended fuels).
8. The following consumable service items are not covered by this guarantee:
• Firebox linings • Grate • Fuel retainer • Throat plate • Door/Door glass • Seals
9. The guarantee does not cover damage caused by storing or using the stove in a damp
environment, defects or faults caused by local conditions such as draught problems and chimney
defects or corrosion caused by condensation, damp or water ingress into the flue, chimney, or
the surrounding of the stove.
10. The guarantee is only valid if the stove is serviced and checked annually by a suitably qualified
heating engineer, with documentation to be retained and produced in the event of a claim being made.
11. The guarantee is only valid where any spare parts used are supplied by Flue &Ducting or an
approved retailer/dealer. The use of spares other than those supplied by Flue & Ducting Limited
shall invalidate the guarantee. Parts can be purchased through an approved dealer or directly from
Flue & Ducting online at www.flue-ducting.co.uk
12. The guarantee is not valid where any repairs or modifications have been made to the stove which
have been carried out by anyone other than Flue & Ducting Ltd or its authorized representatives or
approved dealers.
13. All guarantee periods commence on the date of purchase and are non-transferable and solely for
the benefit of the original purchaser of the stove.
16.3 General
Our guarantee is offered as an addition to your statutory rights and will not affect your statutory
rights. You can obtain information about your legal rights from trading standards office's or a
citizens' advice bureau. This guarantee is applicable in the UK only and operates exclusively in
accordance with the laws of England and Wales.
If you believe your appliance is not working correctly or it has broken down, in the first instance
please contact your local retailer or installer for assistance.