19
VII.3 Error Codes
A list of common faults is shown in the table below - if an issue not listed occurs, please
contact Woodley Equipment Company.
Error
Related
Issue
Possible
Cause
Troubleshooting
1
Problem reading
the barcode and
ID Chip
Operation
ID Chip does not
match cartridge
barcode
If corresponding ID Chip not used press cancel
to abort this test. If "confirm" is pressed, the
analyser will automatically select the first item of
the left and right as the matching ID chip
information by default. If the ID information does
not match the reagent card, an incorrect test
result will appear.
2
Barcode not
recognised
Operation
Reagent cartridge
in the wrong way,
unable to read
barcode
Insert the reagent cartridge in the correct
direction, holding the non-slip position upward.
Operation
The reagent
cartridge is not
inserted correctly
Ensure the reagent cartridge is inserted into the
cartridge holder correctly.
Reagent
Reagent cartridge
barcode unclear /
contaminated
Barcode contaminated or damaged. Repeat with
new cartridge.
Analyser
The analyser
cannot read the
barcode
Contact Woodley Equipment Technical Support
Operation
The reagent
cartridge is not
inserted to the
bottom
Make sure the reagent cartridge is inserted into
the innermost contact slot
Analyser
The analyser
sensor could not
detect the reagent
cartridge
Contact Woodley Equipment Technical Support
C line abnormal
Operation
The reagent
cartridge was
placed in the
analyser too long
after the sample
was added
Reagent cartridge inserted too long after the
normal detection time, indicating abnormal c-line
Operation
The reaction time
after adding the
reagent cartridge
was too short.
If the test is conducted in instant test mode,
there is not enough time for the reaction after the
reagent cartridge is added to the sample and the
test result is invalid, showing abnormal c-line.
Please ensure the correct test method is used.
