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Due to continuous product research and development,
the information contained herein is subject to change without notice.
www.stoddart.com.au
www.stoddart.co.nz
Troubleshooting
Cleaning and Maintenance
Problem
Possible Causes
Task
Remedy
Unit does not operate / start
The mains isolating switch on the wall, circuit
breaker or fuses are OFF at the power board
O
Turn isolating switch, circuit breaker or fuses
ON
The power switch of the unit is OFF
O
Turn the power switch ON
Electrical wiring damaged
T
Replace / Fix electrical wiring
Unit does not reach
temperature
Temperature not set to the right setting
O
Check setting and adjust the temperature
Exhaust fan above the unit
O
Move unit / exhaust fan
Cold items in units
O
Remove items and heat properly
Cold water in the unit
O
Close the water valve / Wait 30 minutes
Temperature gauge broken
T
Replace temperature gauge
Thermostat or Temperature probe broken
T
Replace thermostat
Mineral deposits on element
T
Filter water
Element blown
T
Replace element
Food not at desired
temperature
Thermostat set incorrectly
O
Adjust thermostat
Unit is not reaching required temperature
O/T
See above
Water pooling around the unit
Drain not in the tundish / Bucket overflowing
O
Place drain in the tundish / Clear and replace
bucket
Unit not level
O
Place unit of a level surface
Connection seals / drain valve broken
T
Replace seals / drain valve
Corrosion
Poor water quality
T
Test water quality
Not being drained, cleaned and emptied daily
O
Follow cleaning schedule of user manual
Scale build up
Scale build up on elements and unit
O
Descale unit
Task Type - (O) = Operator
(T) = Technician Task
WARNING
Technician tasks are only to be completed by qualified service
people. Check faults before calling service technician.
• If any faults/issues occur with the unit, follow the below troubleshooting procedures
• If the troubleshooting procedures do not correct the problem, contact the Stoddart Service Department
