INSTALLATION,OPERATION & MAINTENANCE
Tel: 1300 79 1954 Web: www.stoddart.com.au Email: fse@stoddart.com.au
Due to continuous product research and development, the information contained herein is subject to change without notice
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4. Warranty Claim Procedure
The following procedure must be followed to claim under Stoddart's warranties:
a)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault. Check the equipment is
plugged-in, turned-on or has no other valid reason for not operating.
b)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone
1300 307 289 or fax 07 3344 6166). Our service department will assist you with further trouble-shooting. If our service department is unable to
resolve the fault with the equipment they will request you complete a Stoddart Warranty Request Form and fax (fax 07 3344 6166) or email
(service@stoddart.com.au) it to us.
c)
To complete a Stoddart Warranty Request Form you will require the following information:
i.
Proof of purchase stating model number and date of purchase;
ii.
The serial number of the equipment (this is located on the ratings plate sticker);
iii.
A description of the fault/problem;
iv.
Your company details including the exact location of the equipment; and
v.
Any restrictions on times or methods of access to the equipment.
Stoddart will not arrange a warranty call out until it receives the above information from you in writing.
d)
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confirm whether
the equipment is eligible for warranty repair. If warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and
details of work to be carried out by a Stoddart authorised service agent. This authorisation number MUST be obtained before any work is
carried out. Stoddart will not accept invoices for work carried out without an official authorisation number or by an unauthorised service agent.
e)
Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to
ensure prompt processing by Stoddart.
f)
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart's
Terms immediately.
5. Timing of Warranty Services
5.1
Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner.
6. General Maintenance and Repairs
6.1
The equipment must be repaired and maintained by a qualified technician. Stoddart's authorised service agents are
experienced technicians who understand the equipment and carry commonly used spare parts. Contact Stoddart's national
service number listed below for details of your nearest Stoddart authorised service agent.
For Warranty, maintenance, spare parts and repairs, contact:
Tel: 1300 307 289 Fax: 07 3344 6166 email:
service@stoddart.com.au
