Woodward 9907-026, Product Manual

Load Sharing Module (Analog Output) 

Manual 02029 

22 

Woodward 

Woodward Factory Servicing Options 

 
The following factory options for servicing Woodward products are available 
through your local Full-Service Distributor or the OEM or Packager of the 
equipment system, based on the standard Woodward Product and Service 
Warranty (5-01-1205) that is in effect at the time the product is originally shipped 
from Woodward or a service is performed: 



Replacement/Exchange (24-hour service) 



Flat Rate Repair 



Flat Rate Remanufacture 

Replacement/Exchange:

 Replacement/Exchange is a premium program 

designed for the user who is in need of immediate service. It allows you to 
request and receive a like-new replacement unit in minimum time (usually within 
24 hours of the request), providing a suitable unit is available at the time of the 
request, thereby minimizing costly downtime. This is a flat-rate program and 
includes the full standard Woodward product warranty (Woodward Product and 
Service Warranty 5-01-1205). 
 
This option allows you to call your Full-Service Distributor in the event of an 
unexpected outage, or in advance of a scheduled outage, to request a 
replacement control unit. If the unit is available at the time of the call, it can 
usually be shipped out within 24 hours. You replace your field control unit with 
the like-new replacement and return the field unit to the Full-Service Distributor. 
 
Charges for the Replacement/Exchange service are based on a flat rate plus 
shipping expenses. You are invoiced the flat rate replacement/exchange charge 
plus a core charge at the time the replacement unit is shipped. If the core (field 
unit) is returned within 60 days, a credit for the core charge will be issued. 
 

Flat Rate Repair:

 Flat Rate Repair is available for the majority of standard 

products in the field. This program offers you repair service for your products with 
the advantage of knowing in advance what the cost will be. All repair work carries 
the standard Woodward service warranty (Woodward Product and Service 
Warranty 5-01-1205) on replaced parts and labor. 
 

Flat Rate Remanufacture:

 Flat Rate Remanufacture is very similar to the Flat 

Rate Repair option with the exception that the unit will be returned to you in “like-
new” condition and carry with it the full standard Woodward product warranty 
(Woodward Product and Service Warranty 5-01-1205). This option is applicable 
to mechanical products only. 
 
 

Returning Equipment for Repair 

 
If a control (or any part of an electronic control) is to be returned for repair, 
please contact your Full-Service Distributor in advance to obtain Return 
Authorization and shipping instructions. 
 
When shipping the item(s), attach a tag with the following information: 



return authorization number; 



name and location where the control is installed; 



name and phone number of contact person; 



complete Woodward part number(s) and serial number(s); 



description of the problem; 



instructions describing the desired type of repair.