Troubleshooting – Operation of the Device
Problem or maloperation in…
Problem Description
Corrective Action
Binary outputs or LEDs are in unexpected state.
A binary output or an LED has been
reconfigured from latched to unlatched. Now you
need to acknowledge the status once, if it was
already pending before the reconfiguration.
Acknowledge the LEDs and binary outputs.
Missing description of the LEDs on the front panel of
the device.
On the supplied product CD there is a template
„HighPROTEC_label_Arial.pdf“. This can be adapted and
printed out on adhesive labels.
The relay is set to English language.
The HighPROTEC relay was shipped with
English language. You want to select a different
language.
Connect the relay to the supply voltage. When the relay is
completely booted, select <Menu/ Device Para/ HMI/
Menu language> on the HMI and select a different
language.
Smart view is set to English language.
You have installed Smart view with English
language. Now you want to switch to a different
language.
Select <Settings/ Language> within Smart view and select
your desired language. A window will pop up. This informs
you that the language will get activated after a restart of
Smart view. Accept this information, close and restart
Smart view.
A trip shall be acknowledged without a password.
Set the password for <Password Level 0> to „empty input“.
Now you do not have to enter any password for changes
and acknowledges on security level 0.
HighPROTEC Troubleshooting Guide DOK-HB-TSE Rev. B
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