Problem or maloperation in…
Problem Description
Corrective Action
Now it is not possible to connect to the device.
(refer to <Settings/ Device Connection...>)? In
case of Ethernet (TCP) connection: Is the correct
IP address selected?
•
Is Smart view access enabled on the device?
Check the <Device Para/ Security/
Communication> settings.
•
Check the wiring between PC and device.
•
In case of Ethernet (TCP) connections: Is the
TCP/IP connection working? Refer to „Failure of
the TCP/IP connection“.
•
Wait for 15 minutes and then try again to connect
to the device.
•
Restart your PC and then try again to connect to
the device.
No communication (data transfer) with Smart view
possible, even though a connection has been
established.
Port 52152 is being blocked by a firewall.
Check the settings of your firewall. You may require to
unblock port 52152.
Line Differential: Smart view remote connection not
possible.
Port 52160 is being blocked by a firewall, or the
remote connection is disabled by the device
settings.
Check the following issues:
•
Check the settings of your firewall. You may
require to unblock port 52160.
•
Check the settings of your local device:
<Protection Para/ Global Prot Para/ Prot-Transfer/
ProtCom/ Use remote access> has to be <active>.
•
Check the settings of your remote device:
HighPROTEC Troubleshooting Guide DOK-HB-TSE Rev. B
18
