Manual 26710V1
ProTechTPS Total Protection System
Woodward
109
Chapter 8.
Product Support and Service Options
Product Support Options
If you are experiencing problems with the installation, or unsatisfactory
performance of a Woodward product, the following options are available:
Consult the troubleshooting guide in the manual.
Contact the manufacturer or packager of your system.
Contact the Woodward Full Service Distributor serving your area.
Contact Woodward technical assistance (see “How to Contact Woodward”
later in this chapter) and discuss your problem. In many cases, your
problem can be resolved over the phone. If not, you can select which course
of action to pursue based on the available services listed in this chapter.
OEM or Packager Support:
Many Woodward controls and control devices are
installed into the equipment system and programmed by an Original Equipment
Manufacturer (OEM) or Equipment Packager at their factory. In some cases, the
programming is password-protected by the OEM or packager, and they are the best
source for product service and support. Warranty service for Woodward products
shipped with an equipment system should also be handled through the OEM or
Packager. Please review your equipment system documentation for details.
Woodward Business Partner Support:
Woodward works with and supports a
global network of independent business partners whose mission is to serve the
users of Woodward controls, as described here:
A
Full Service Distributor
has the primary responsibility for sales, service,
system integration solutions, technical desk support, and aftermarket
marketing of standard Woodward products within a specific geographic area
and market segment.
An
Authorized Independent Service Facility (AISF)
provides authorized
service that includes repairs, repair parts, and warranty service on Woodward's
behalf. Service (not new unit sales) is an AISF's primary mission.
A
Recognized Turbine Retrofitter (RTR)
is an independent company that
does both steam and gas turbine control retrofits and upgrades globally, and
can provide the full line of Woodward systems and components for the
retrofits and overhauls, long term service contracts, emergency repairs, etc.
A current list of Woodward Business Partners is available at
www.woodward.com/directory
.
Product Service Options
The following factory options for servicing Woodward products are available
through your local Full-Service Distributor or the OEM or Packager of the
equipment system, based on the standard Woodward Product and Service
Warranty (5-01-1205) that is in effect at the time the product is originally shipped
from Woodward or a service is performed:
Replacement/Exchange (24-hour service)
Flat Rate Repair
Flat Rate Remanufacture