Transit damage
If your bike appears to have suffered damage during transit to you—for
example a chain or mudguard are broken, a wheel is damaged or
there are very deep dents or scratches to the paintwork, please call us
within one working day of receiving the bike. Failure to do so may pre-
vent us from claiming compensation form our insurers and thus from
making good to you.
Wheel useage:
We occasionally short-road-test a bike (300—400 metres) before
packing. If your tyres show useage it is because of this. Please be
assured that we never sell second hand bikes as new.
Using your Woosh electric bike abroad
Please note that whilst you are allowed to use your throttle in the UK,
its use is illegal in Europe. Please call us for advice on how to
deactivate this feature on your Sirocco Sport CD before leaving.
Breakdowns abroad: for obvious reasons, we are only able to cover
the costs of servicing within the UK. Recovery of a bike within the UK,
repairing it and returning it back costs us £45, some of which is borne
by customers sometimes and some by us sometimes. See the previ-
ous page for details. If your bike breaks down abroad within the first 28
days of purchase and you wish us to retrieve it, repair it and return it,
we will cover the first £45 of our costs but no more. If you wish us to
send parts to a local electric bike shop or to you we will cover the first
£45 of labour charges and the cost of sending the parts but no more. If
your bike has been purchased more than 28 days previously we will
cover the first £15 and no more. Fewer than 2% of our bikes are
actually returned for servicing under warranty so a breakdown is
unlikely but you should be aware of this.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get stolen and
break down. If you are going to be very highly dependant upon your
bike because you are a commuter or have a health problem which
would prevent you from riding the bike without power, we warmly
recommend you take out roadside rescue. This is available from
Cycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on
0844 826 2297
Faults
If your bike has a fault on arrival or develops a fault during
use, firstly please call us. We can resolve 90% of problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or giving sensible advice.
Our email address is:
support@wooshbikes.co.uk
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not covered by our war-
ranty so you will need to pay the bike shop a fee for their
services.
If a severe electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to the section ‘Returning your Bike’ earlier..
We strongly recommend retaining your carton by folding flat
and storing in a dry area if possible in the rare event that you
might need to return the bike. Replacement cartons are £10
and sending one to you will cost £15—so please bear this in
mind.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get
stolen and break down. If you are going to be very highly
dependant upon your bike because you are a commuter or
have a health problem which would prevent you from riding
the bike without power, we warmly recommend you take out
roadside rescue. This is available from Cycleguard from
£18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk
or call them on 0844 826 2297
