CS200
Control Systems
10
Delivery
& Returns
Unpacking and Inspection
Inspect shipping containers for external damage. All claims for damage (apparent or concealed) or partial loss
of shipment must be made in writing within ten (10) days from receipt of goods. If damage or loss is apparent,
please notify the appropriate parties as indicated below:
Domestic LTL Shipments –
The customer should notify and file the appropriate damage claims with the
carrier. All products are shipped Ex Works.
Domestic UPS Shipments –
Any damage should be noted and reported to shipper upon delivery, and
Worthington Industries must also be notified. Confirm with Worthington Industries Customer Service the filing
procedures for any UPS damage claims.
International Shipments –
Any damage and/or claims are to be filed with the carrier. Insurance agent(s)
and Customs should also be notified.
In all cases, Worthington Industries should be notified so we can assist if needed in filing
damage claims.
Open the shipping containers; a packing list is included with the system to simplify checking that all
components, cables, accessories, and manuals were received. Please use the packing list to check off each
item as the system is unpacked. Inspect for damage. Be sure to inventory all components supplied before
discarding any shipping materials. If there is damage to the system during transit, be sure to file proper claims
promptly. Please advise Worthington Industries of such filings. In case of parts or accessory shortages, advise
Worthington Industries immediately. Worthington Industries cannot be responsible for any missing parts unless
notified within 10 days of shipment.
Freight Damage Procedures
Any freight damage claims are your responsibility. Cryostorage Systems are delivered to your
carrier from Worthington Industries’ dock in new condition; when you receive our product
you may expect it to be in that same condition.
For your own protection, take time to visually inspect
each shipment in the presence of the carrier’s agent before you accept delivery. If any damage is observed,
make an appropriate notation on the freight bill. Then, ask the driver to sign the notation before you receive the
equipment. You should decline to accept containers that show damage which might affect serviceability.
Repackaging for Shipment
If it is necessary to return any part of the system for repair or replacement, a Material Return Authorization
(MRA) number must be obtained from an authorized factory representative before returning the equipment
to our service department. Contact your distributor for return authorization. When returning equipment for
service, the following information must be provided before obtaining an MRA:
1. System model and serial number, and controller model and serial number.
2. User’s name, company, address, and phone number
3. Malfunction symptoms
If possible, the original packing material should be retained for reshipment. If not available, consult
Worthington Industries for shipping and packing instructions. It is the responsibility of the customer to assure
that the goods are adequately packaged for return to the factory.
All freezers returned to Worthington Industries
must be clean and decontaminated before return.
Summary of Contents for CS200
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