Worx WG191, User Manual

13

”

 Grass Trimmer/Edger 

EN

14

TROUBLESHOOTING

The following table gives problems and actions that you can perform if your machine does not 
operate correctly. If these do not identify and correct the problem, contact your WORX Customer 
Service at 1-866-354-WORX.

WARNING:

Switch the machine off and remove the battery prior to any troubleshooting.

Problems

Possible Causes

Corrective Action

Trimmer fails to 
operate.

Battery discharged.

Battery too hot/cold.
Motor is broken.
Internal wiring of machine damaged.

Recharge battery; also see 
the content in charger manual 
Allow to cool/warm.
Contact Service Agent.
Contact Service Agent.

Trimmer runs 
intermittently.

Motor is broken.
Battery not fully charged.
On/Off switch defective.

Contact Service Agent.
Recharge battery.
Contact Service Agent.

Excessive 
vibrations/noise.

Machine defective.
Line spool is not wound well.

Contact Service Agent.
Rewind the line. See ’’ To fit spool 
and line assembly.’’

Cutting time per 
battery charge
too short.

Battery has not been used for long 
period or only charged for short term.
Grass too high.
Battery defective.

Fully charge battery; also see
the content in charger manual 
Cut in stages.
Replace the battery.

Machine does not 
cut.

Line broken.
Battery not fully charged.

Motor is broken (speed is too low).
Grass entangled around cutting head.

Replace the line 
Recharge battery; also see 
the content in charger manual
Contact Service Agent.

Remove grass.

Continuous 
lighting of the 
battery charge 
indicator.
No charging 
procedure 
possible.

Battery not (properly) inserted.

Battery contacts contaminated.

Battery defective.

Properly insert battery into 
battery charger.
Clean the battery contacts or 
replace the battery.
Replace the battery.

Battery charge 
indicator does 
not light up.

Plug of battery charger not plugged 
in (properly).
Socket outlet, mains cable or battery 
charger defective.

Insert mains plug (fully) into the 
socket outlet.
Check the mains voltage; have 
the battery charger checked by 
an authorized after-sales service 
agent.

Command  feed 
does not work

Cutting line is not wound well. 
The line is tangled. 

Line is used up.

Manually feed the line, if still can 
not feed out, remove the Spool 
out and rewind the line.
Replace with a new spool of line.