WTI PollCat NetLink, User Manual

Page 1: ...WTI Part No 12901 Rev E PollCat NetLink Pollable Call Accounting Terminal Firmware Version 3 22 and Higher User s Guide...

Page 2: ......

Page 3: ...g Cables and Phone Line 3 6 3 4 1 PBX Inputs A and B and AUX Port 3 7 3 4 2 Modem Port 3 7 3 4 3 Console Port 3 7 3 4 4 Network Port 3 7 4 Program Set Up 4 1 4 1 Access to the Command Mode 4 1 4 2 Men...

Page 4: ...itions 7 9 7 4 1 2 Logical OR Conditions 7 9 7 4 2 The Contains String Operator 7 10 7 5 Real Time Variables 7 10 7 6 Assigning the Data Filter to a Port 7 12 7 7 Data Filter Definition Examples 7 12...

Page 5: ...3 14 3 Configuring NetLink with Saved Parameters 14 4 15 Buffer Functions Polling 15 1 15 1 Memory Partitions and Shared Data 15 1 15 1 1 Partitions and Files 15 2 15 1 2 Setting the Partition 15 3 15...

Page 6: ...net Protocol and Raw Socket Mode 17 1 17 2 Telnet Pass Through 17 2 17 3 Real Time Mode 17 3 17 4 Selective Read 17 4 17 5 Multiple Telnet Connections 17 7 17 5 1 Conflicts with Other Command Ports 17...

Page 7: ...enu 6 1 6 2 Buffer Status Screen 6 2 6 3 File List Sample Values Shown 6 3 6 4 System Status Screen 6 4 6 5 Scheduled Action Status Screen Schedule 1 Shown 6 5 6 6 Dialback Security Status Screen 6 6...

Page 8: ...ty Alarm Set Up Menu Alarm 1 Shown 9 3 10 1 80 Full Alarm Configuration Menu 10 2 11 1 Alarm Configuration Menu 11 2 11 2 Input Contact Alarm Configuration Menu Contact 1 Shown 11 3 13 1 Scheduled Act...

Page 9: ...access the command mode If out of band access is required you can also dial up NetLink s internal modem Stored data can be reliably retrieved using your terminal emulation program an FTP client or Zm...

Page 10: ...u use the NetLink you will not become the victim of toll fraud We provide this device to assist you in minimizing your exposure to such losses By monitoring call records as they are received you can p...

Page 11: ...e memory usage MODEM Indicators Two LEDs which indicate modem conditions as follows OH Off Hook Lights when modem is off hook DCD Data Carrier Detect Lights when carrier is detected INPUT Indicators A...

Page 12: ...th LED indicator s When a network connection is present the LINK indicator will light Modem Port Includes two RJ11 jacks as described below LINE For connection to a telecommunications line PHONE Not U...

Page 13: ...lected by Set Up Switches 1 through 5 After configuring the unit with menu selected parameters you may wish to return Set Up Switch 8 to the DOWN position This will cause NetLink to use menu selected...

Page 14: ...port configuration menus as described in Section 4 4 3 2 1 Default Baud Rate for Console Port Sw1 Sw2 Sw3 Set Up Switches One Two and Three select the default Baud Rate for the Console Port After the...

Page 15: ...nd then call the user defined number for that password before allowing access to Command Mode Section 4 4 4 1 describes the procedure for configuring Dialback Security Switch 6 Dialback Security Mode...

Page 16: ...ven parity one stop bit Console Port Communication Parameters The Baud rate will be set according to the Set Up Switches The Port will also be set for 8 bits no parity one stop bit Modem Port Communic...

Page 17: ...settings should be saved as described in Section 14 2 before beginning this procedure If the NetLink unit has the base 512K memory option no SIMMs all stored data will be cleared If the unit has coll...

Page 18: ...SNMP Trap is sent to a network management station Console Port Action Alarms are sent to a local PC connected to the Console Port Modem or Pager Alarms are sent to a remote PC or Pager Output Contact...

Page 19: ...de phone line is connected the NetLink can be managed and polled via modem When an alarm is generated the NetLink can also provide notification via modem or pager 3 4 3 Console Port The Console Port C...

Page 20: ...3 8 PollCat NetLink User s Guide...

Page 21: ...sary to include all of these features in your system configuration You may wish to complete the basic set up first and then add optional features as needed When configuring the unit note that the Stat...

Page 22: ...ters such as the IP address and gateway mask have not been defined yet After network parameters have been defined see Section 4 4 5 a Telnet session can be established using the following format telne...

Page 23: ...press Enter For more information on User functions and Supervisor functions please refer to Appendix D 3 Save Parameters After configuring the NetLink it is recommended to save parameters to flash me...

Page 24: ...u Figure 4 2 is used to set common parameters such as Command Mode Passwords and the Site ID Message To access the System Parameters menu go to the Main Menu type 23 and press Enter The following item...

Page 25: ...s contacted via the Console Port 5 Wrap Around If internal memory becomes full the wrap around option allows new data to be written over older data This enables the unit to continually recycle its mem...

Page 26: ...Parity Selects Bits Parity for this port 8 None 7 Even 7 Odd or 7 None Default 7 Even 3 Stop Bits Selects stop bits for this port Default 1 4 Handshake Mode Selects flow control for this port XON XOF...

Page 27: ...tion on files please refer to Section 15 1 1 Default Alarm 17 Data Filter Enables disables the Data Filter and selects the Data Filter Format used by this port The Data Filter conserves memory and cut...

Page 28: ...ow control mode for this port XON XOFF Software RTS CTS Hardware both or None Default None Input Parameters 11 Time Date Stamp The time date stamp can be appended to the beginning of each record recei...

Page 29: ...larm Records can be stored in the Alarm File the Standard non alarm File or both files For more information on files please refer to Section 15 1 1 Default Alarm 17 Data Filter Enables disables the Da...

Page 30: ...re RTS CTS Hardware both or None Default RTS CTS General Parameters 11 Command Echo Enables Disables the command echo for this port During set up it may be helpful to enable the Command Echo This allo...

Page 31: ...e Audit Trail function When enabled NetLink will log command activity at this port To review the command activity log please refer to Section 16 1 7 Default Off Action Parameters 16 Action Delay When...

Page 32: ...ory at the end of each successful read If the read operation is interrupted data will not be deleted Default Off Note Before enabling the Auto Delete function please refer to the cautions listed in Se...

Page 33: ...Defines the modem hang up string Up to 32 characters Default undefined 8 Reset Modem Resets the internal modem 4 13 Program Set Up MODEM PORT Modem Installed COMMUNICATION SETTINGS OUTPUT PARAMETERS 1...

Page 34: ...e Timeout value When no additional command activity is detected at this port during the specified timeout period the port will exit Command Mode and disconnect Default 15 minutes 15 Audit Trail Enable...

Page 35: ...pressed or normal format Default Off 26 Auto Delete When enabled data will be automatically deleted from NetLink s memory at the end of each successful read If the read is interrupted data will not be...

Page 36: ...tion Default Off 35 Immediate Phone Defines the number that is dialed when an Immediate Callout is performed Up to 32 characters Default undefined 36 Dialback Security Defines and enables dialback sec...

Page 37: ...sor Dialback Phone The dialback number that will be used when a caller enters the valid Supervisor Password Up to 32 characters Default undefined 3 User Dialback Phone 1 The dialback number that will...

Page 38: ...tion of two SNMP Managers Default undefined 5 SNMP Manager 2 Defines the IP Address for the second SNMP Manager Default undefined 6 SNMP Community Defines the SNMP Community Default public 4 18 PollCa...

Page 39: ...mand Timeout Sets the Timeout value If no additional command activity is detected at this port during the defined timeout period this port will exit Command Mode and disconnect Default 15 minutes 15 A...

Page 40: ...ta in space compressed or normal format Default Off 26 Auto Delete When enabled data will be automatically deleted from NetLink s memory at the end of each successful read If the read is interrupted d...

Page 41: ...aging buffer operations and etc To access a submenu type the number for the desired item and press Enter Main Menu Item Submenu s Function s 1 Status Displays Display Status Screens for user defined p...

Page 42: ...ffers the option to include or exclude network parameters and Alarm Filter and Data Filter configurations 22 Port Configuration 1 PBX Port A Communication Settings 1 Baud Rate 2 Bits Parity 3 Stop Bit...

Page 43: ...7 Data Filter 18 PBX Inactivity Alarm 19 Port Mode 4 Console Port Communication Settings 1 Baud Rate 2 Bits Parity 3 Stop Bits 4 Handshake Mode General Parameters 11 Command Echo 12 Response Type 13 S...

Page 44: ...e Type 13 Sure Prompt 14 Command Timeout 15 Audit Trail Action Parameters 16 Action Delay Output Parameters 21 Output Mode 22 Data on B01 23 Hold End Data 24 Line Number Tag 25 Send Compressed 26 Auto...

Page 45: ...2 Response Type 13 Sure Prompt 14 Command Timeout 15 Audit Trail Action Parameters 16 Action Delay Output Parameters 21 Output Mode 22 Data on B01 23 Hold End Data 24 Line Number Tag 25 Send Compresse...

Page 46: ...D 1 14 Pager ID 2 15 Pager ID 3 16 SNMP Management 17 Output Contacts 18 Message 19 Auto Execute 20 Execute Commands 2 Scheduled Action 2 Schedule 1 Schedule Action On Off 2 8 Define Schedule Exclusio...

Page 47: ...s 4 Edit Clues 5 Delete Clues 6 Alarm Counter Reset Time 3 PBX Inactivity Alarm 1 Schedule 1 Weekday Alarm On Off 2 5 Weekday Schedules Timers 6 Weekend Alarm On Off 7 10 Weekend Schedules Timers Excl...

Page 48: ...ger ID 1 16 Pager ID 2 17 Pager ID 3 18 SNMP Management 19 Output Contacts 20 Message 21 Auto Execute 22 Execute Commands 5 80 Full Alarm 1 80 Full Alarm 2 Action 3 Phone Number 4 Pager ID 1 5 Pager I...

Page 49: ...at 3 Display Clue Details 4 Define Clues 5 Edit Clues 6 Delete Clues 2 Data Filter 2 1 Data Filter Action 2 Define Format 3 Display Clue Details 4 Define Clues 5 Edit Clues 6 Delete Clues 27 FTP Push...

Page 50: ...u Item Submenu s Function s 28 FTP Server Configuration FTP Server Parameters 1 User Name 2 Password 3 Filename 4 Auto Delete 5 Audit Trail Miscellaneous 11 Stop FTP Session 5 10 PollCat NetLink User...

Page 51: ...vidual items in each screen To access the Status Screens go to the Main Menu type 1 and press Enter NetLink will display the screen shown in Figure 6 1 below 6 1 STATUS DISPLAYS 1 Buffer Status 21 PBX...

Page 52: ...or example the Console port may own all records received via PBX Port A or the Modem Port may own all records for Alarm Filter 1 Console Port The number of records in the partition owned by the Consol...

Page 53: ...ecords that match any Clue from Alarm Filter 1 Alarm Filter 2 Records that match any Clue from Alarm Filter 2 Record Count The number of records of this type Partition Owner The name of the command po...

Page 54: ...bed in Section 3 2 Network Port Status The On Line Off Line status of the three telnet ports the FTP Push function and the FTP Server Function 6 4 PollCat NetLink User s Guide PollCat NetLink Version...

Page 55: ...g to this schedule Action The scheduled action None Callout Alphanumeric Page Numeric Page SNMP Trap Output Contact or Console action Phone Number The number dialed for a scheduled callout or page Pag...

Page 56: ...command string that will be performed when the Auto Execute feature is enabled and a scheduled callout or console action is generated 6 5 Dialback Security Status Screen This screen Figure 6 6 lists p...

Page 57: ...will use these defaults for all new alarm clues Action The default action that is performed when an alarm is generated None Callout Alphanumeric Page Numeric Page SNMP Trap Output Contact or Console...

Page 58: ...xecute a user defined command string when a callout or console action is performed Execute Commands The default Auto Execute command string This command string will be performed when the Auto Execute...

Page 59: ...es defined for this Alarm Filter Each clue describes a specific type of PBX event e g off hours long distance calls Threshold Count The number of times this event must occur in order to generate an al...

Page 60: ...utput Contact or Console action Phone Number The number dialed when the PBX Inactivity Alarm generates a callout or page action 6 10 PollCat NetLink User s Guide PollCat NetLink Version 3 22 05 08 200...

Page 61: ...osed an O indicates the contact will be opened a dash indicates that the status of the contact will not be changed Message The message sent when this PBX Inactivity Alarm generates a callout alphanume...

Page 62: ...erformed when this alarm is triggered A C means the contact will be closed an O means the contact will be opened a dash means that the status of the contact will not be changed Message The message sen...

Page 63: ...ontact Alarm configuration screens described in Section 11 The Status Screen lists the following items Contact Alarms 1 4 Indicates if the Input Contact Alarm is enabled for the corresponding Input Te...

Page 64: ...on performed by the NetLink Alarm Filter The alarm filter that generated the action Clue Name The clue that generated the alarm action Match Count The current counter value for the clue that generated...

Page 65: ...t Strip Non Print When enabled NetLink will remove non printable characters from all records received via this port End Character The selected End of Record character for this port Alarm Filter The Al...

Page 66: ...t End Character The selected End of Record character for this port Alarm Filter The Alarm Filter selected for this port Store Alarm Data Indicates where NetLink will store alarm records received via t...

Page 67: ...ort Timeout The Console Port timeout value Audit Trail When enabled NetLink will log command activity at this port Action Parameters The Action Delay is the amount of time that will elapse between ala...

Page 68: ...er will be inserted at the beginning of each record released by this port Send Compressed When enabled this port will release data in space compressed format Auto Delete When enabled stored data will...

Page 69: ...mand Mode timeout value for the Modem Port Audit Trail When enabled NetLink will log command activity at this port 6 19 Status Screens PollCat NetLink Version 3 22 05 08 2001 Tue 16 33 34 Full MODEM P...

Page 70: ...ception Output Parameters Binary Block Lists parameters used when this port releases data in Binary Block format Transmit Attempts The number of transmit attempts and the length of the delay between a...

Page 71: ...pressed Sure Prompt When enabled a prompt will be displayed before destructive commands are completed CMD Port Timeout The Network Port timeout value 6 21 Status Screens PollCat NetLink Version 3 22 0...

Page 72: ...be required in order to release the End Data message Line Tag When enabled a line number will be inserted at the beginning of each record released by this port Send Compressed When enabled this port w...

Page 73: ...ormation PORT Lists each NetLink telnet and FTP port TCB Transmission Control Block shows which port is connected to each TCB STATE Lists the transmission control protocol status for each NetLink Teln...

Page 74: ...6 24 PollCat NetLink User s Guide...

Page 75: ...ter has its own format variables and storage criteria When two dissimilar PBX units are connected to the NetLink this provides a separate Data Filter for each PBX Port Notes When the NetLink is connec...

Page 76: ...ata Filter Format as described in Section 7 2 3 Display Clue Details After Clues are defined this item is used to review parameters assigned to each Clue 4 Define Clues Several Data Filter parameters...

Page 77: ...used to indicate specific call record fields or locations These variables are used later when defining Data Filter Clues To define the Data Filter Format proceed as follows 1 Activate the NetLink Comm...

Page 78: ...h the structure will differ for each type of PBX call records will look something like those shown in Figure 7 3 Examine the call records to determine the field location s you intend to monitor e g nu...

Page 79: ...d for each position in the field It is not necessary to define variables in alphabetic order c When you reach the end of the call record or the last position you need to monitor press Enter The Data F...

Page 80: ...Operator s One or more of the logical or comparative operators described in Section 7 4 Parameter s A description of call characteristics used as the criteria for storage or rejection For example spec...

Page 81: ...fer to the examples in Section 7 7 4 Display Clue Details Item 3 can be used to review clue parameters Type 3 and press Enter NetLink will list all defined clue names Key in the name of the desired cl...

Page 82: ...er comparison operators e g Not Less Than Equal To Contains String Searches for specified string anywhere in a field Dash Wild Card Character Parentheses Used to Combine and Prioritize Operations or L...

Page 83: ...r more conditions must be true in order for the call record to match the filter Example Assume the variable A represents the field for the number dialed and B represents the extension number To define...

Page 84: ...nitor the NetLink s internal clock and calendar Real Time variables do not use the Data Filter Format or monitor the contents of the call record When Real Time variables are used NetLink will check it...

Page 85: ...as w 1 Where w is the Real Time variable for the day of the week and 1 indicates Sunday Example 2 To create a Data Filter Clue that will reject call records received after 6 00 pm 18 00 or before 7 00...

Page 86: ...Filter Format must exactly match the number of characters indicated in the Match Parameters definition For example if the filter format defines B as the first seven characters of the number dialed the...

Page 87: ...am 08 00 and 5 00 pm 17 00 and lasting longer than five 5 minutes The Data Filter Action would be set at Store and Match Parameters would be defined as A 08 00 A 17 00 B 05 00 Where A 08 00 Tells Net...

Page 88: ...A 086 A 099 A 101 Where A 013 Tells NetLink to store records for calls received or placed at extension 013 Logical OR A 086 Tells NetLink to store records for calls received or placed at extension 086...

Page 89: ...or calls received or placed by extension 013 The Data Filter Alarm Action would be set at Store and Match Parameters would be defined as follows A 07 00 A 18 30 B 013 Where A 07 00 Tells NetLink to st...

Page 90: ...Parameters would be defined as follows A 1 Where A 1 Tells NetLink to store records for calls dialed to any number that begins with a 1 regardless content of the remaining six positions Note Since th...

Page 91: ...criteria When two dissimilar PBX units are connected to the NetLink this provides a separate Alarm Filter for each PBX Port Each Alarm Filter includes a Format and one or more Clues with associated A...

Page 92: ...er Lengthy international calls Calls to countries where the company doesn t normally conduct business You may also wish to program NetLink to monitor other types of calls that can indicate internal ab...

Page 93: ...7 selects default settings for the optional output contacts Items 8 through 17 define the Default Alarm Filter Action parameters 8 3 The Alarm Filters Toll Fraud Detection ALARM CONFIGURATION ALARMS D...

Page 94: ...ssed in Section 8 5 1 The following Default Alarm Action Parameters are available 8 Action Specifies the default action that will be performed when an alarm is generated The available options are None...

Page 95: ...indicates that the status of the contact will not be changed 15 Message Defines the default message that will be sent when the alarm action is Alphanumeric Page Numeric Page SNMP Trap or Console 16 A...

Page 96: ...Allows the user to edit or alter existing Clues 5 Delete Clues This item is used to delete individual clues as described in Section 8 5 2 6 Alarm Counter Reset Time Determines the time of day when Cl...

Page 97: ...ognize the exact format used by the PBX For example if the call record shows the time as 09 00 then the Alarm Filter Format must account for all five digits including the colon that separates hours an...

Page 98: ...previous format definition if available Although the record structure will differ for each PBX records will look something like those shown in Figure 8 4 Examine the records to determine the field lo...

Page 99: ...same variable is repeated for each position in the field c When you reach the end of the record or the last position you need to monitor press Enter The Alarm Filter Format will be saved and NetLink w...

Page 100: ...ect call For example long distance calls are easily recognized because they begin with the number one Call characteristics are expressed in the form of an equation which includes the following element...

Page 101: ...menu will be displayed as shown in Figure 8 5 The Alarm Clue Definition Menu includes the following 1 Clue Name This name is used to reference a specific clue when reviewing altering or deleting clue...

Page 102: ...number 555 1212 Note Match Parameters may reference several variables may include several logical operators and may also include logical AND OR conditions Please refer to the examples in Section 8 9 4...

Page 103: ...to each clue type 2 and press Enter NetLink will list all clue names for this Alarm Filter Key in the name of the desired clue and press Enter parameters for the specified clue will be displayed 4 Edi...

Page 104: ...described in the table below Operator Function Greater Than Less Than Greater Than or Equal to Less Than or Equal to Not Can also precede other comparison operators e g Not Less Than Equal To Contains...

Page 105: ...55 1111 AND placed from extension 013 Calls to 555 1111 from extension 086 would not be counted and calls to 555 2222 from extension 013 would also not be counted 8 6 1 2 Logical OR Conditions The OR...

Page 106: ...lues can also include Real Time variables that monitor the NetLink s internal clock and calendar Real Time variables do not use the Alarm Filter Format or monitor the contents of the call record When...

Page 107: ...w is the Real Time variable for the day of the week and 1 indicates Sunday Example 2 To create an Alarm Filter Clue that will count call records received after 6 00 pm 18 00 or before 7 00 am 07 00 m...

Page 108: ...list the time as 09 00 and not 0900 or 9 00 Number of Characters For any given variable the number of characters specified in the Alarm Filter Format must exactly match the number of characters indica...

Page 109: ...s A B and D are not used for this clue Where CCCCC is the first five characters of the user name EEEEE is the field that lists the call duration Match Parameters for this Alarm Clue would be defined a...

Page 110: ...this clue Where A is the time the call was received or placed D is the first seven digits of the number dialed Match Parameters for this Alarm Clue would be defined as follows A 18 00 A 07 00 D 1 Wher...

Page 111: ...sed for this clue Where D is the field that lists the first seven digits of the number dialed E is the field that lists the call duration Match Parameters for this Alarm Clue would be defined as follo...

Page 112: ...numbers in order to access a specific department or extension In the third line of the example the digits 11 2 represent digits entered after the call was connected Match Parameters for this Alarm Cl...

Page 113: ...For Slow Periods Weekend Alarm u Weekend Schedule Timer 1 For Busy Periods u Weekend Schedule Timer 2 For Slow Periods PBX Inactivity Alarm 2 Weekday Alarm u Weekday Schedule Timer 1 For Busy Periods...

Page 114: ...for a drop in phone activity to one call every 30 minutes during lunch hour Timer Two would be set for 30 minutes and Schedule Two would be defined as 12 00 to 13 00 9 2 Enabling the PBX Inactivity A...

Page 115: ...Defines the weekend time period when you expect the lowest level of PBX activity This time period will be monitored by Weekend Timer 2 Enter the time period using 24 hour military format 9 3 PBX Inact...

Page 116: ...ity Alarm is generated NetLink can call a remote modem or pager send an SNMP Trap execute user defined commands send a message via the console port or open or close the optional Output Contacts 13 Act...

Page 117: ...he Network Port Configuration Menu 19 Output Contacts Defines the open close operation performed by the optional Output Contacts when this alarm generates an Output Contact action C indicates the Outp...

Page 118: ...Section 12 3 Up to 64 characters Default undefined Example To send the Site ID Message and then send all alarm records the Auto Execute Command String would be defined as 03 01 ALM Notes When the Aut...

Page 119: ...es how NetLink will react when an 80 Full Alarm is generated The options are None Callout Alphanumeric Page Numeric Page SNMP Trap Output Contact or Console action For more information please refer to...

Page 120: ...1 when a Callout or Console action is generated by this alarm 11 Execute Commands The Auto Execute command string This command string consists of a series of Bxx commands with each command separated b...

Page 121: ...NetLink can perform any of the standard Alarm Actions described in Section 12 The Output Contacts are used to switch a connected device On or Off Alarm Actions for the Alarm Filters PBX Inactivity Ala...

Page 122: ...gger Level The signal level which will trigger the Input Contact Alarm 3 Action Determines how NetLink will react when an Input Contact Alarm is generated by this contact The available options are Non...

Page 123: ...Number dialed when an alphanumeric Pager action is generated by this alarm NetLink can dial up to three pagers for each contact alarm 6 The second Pager ID Number for this Input Contact Alarm 7 The th...

Page 124: ...a Callout or Console action is generated by this alarm 12 Execute Commands Defines the command string that will be performed if Auto Execute is enabled and a Callout or Console Action is generated by...

Page 125: ...menus offer the following Alarm Actions None When an alarm is generated NetLink will not attempt to contact the user or open or close the Output Contacts Call records will continue to be flagged count...

Page 126: ...hen Alarm Filters are configured NetLink provides the option of defining default Alarm Actions that can be applied to all newly defined clues In cases where an identical action will be applied to a se...

Page 127: ...nal Enable the Auto execute function and then define the command string at the Execute Commands prompt Auto Execute command strings are discussed further in Section 12 3 12 2 3 Alphanumeric Page When...

Page 128: ...ple to dial 555 1212 and send the message 321 the phone number would be defined as 5551212 321 12 2 5 SNMP Trap If this option is selected NetLink will send an SNMP Trap to a user defined IP address w...

Page 129: ...ted NetLink will send a message out the Console Port when an alarm is generated Typically this message describes the type of alarm event that occurred NetLink can also execute a user defined command s...

Page 130: ...wed by a forward slash character Example 1 To display system status and then download all stored alarm records the Auto Execute string would be defined as follows 16 01 ALM Where 16 Indicates B16 Disp...

Page 131: ...mands Although these commands are usually employed to download data they can also report memory conditions alarm status and etc Page NetLink will dial an alphanumeric pager and send a user defined mes...

Page 132: ...ion Defines dates such as holidays when the Scheduled Action will not be performed As each exclusion is defined it will be added to the display above item 9 10 Delete Exclusion Deletes a date from the...

Page 133: ...ge 999 the phone number would be defined as 5551212 999 13 Pager ID 1 The first Pager ID Number used when a scheduled alphanumeric page is performed NetLink will dial up to three pagers for each sched...

Page 134: ...nd strings please refer to Section 12 3 When the Schedule Action feature is used to download data or send a wellness message the Auto Execute string must be defined in order to specify the exact task...

Page 135: ...s have not been saved Main Menu item 7 is used to save parameters from temporary memory to flash memory If the user exits from command mode without first saving new parameters NetLink will display a m...

Page 136: ...method uses NetLink s menu system to initiate the download 1 Set your communications program e g ProComm to receive an ASCII text file and specify a file name for the saved parameters a When using Pr...

Page 137: ...ameters mode Select A ASCII Type in a filename for the saved parameters and press Enter 2 Access the NetLink Command Mode as described in Section 18 1 a If the password function is enabled enter the v...

Page 138: ...Enter NetLink parameters will be sent to the polling device where they will be saved to the filename selected in Step 1 a When using ProComm press Esc to exit from Receive Parameters Mode when the do...

Page 139: ...unit will cause unpredictable results 3 If an Error message is received at any time during the parameter upload repeat steps 1 and 2 above to resend the entire file Notes If the file with the saved pa...

Page 140: ...14 6 PollCat NetLink User s Guide...

Page 141: ...order to prevent conflicts when two ports attempt to access the same data partitions are set to temporarily grant ownership of a specific type of data to a specific port For example the Console Port...

Page 142: ...each command port Note that these files are always open new data is continually added to each file When a partition is set all records received up to that point will be available for reading or erasu...

Page 143: ...ource port have not been selected the partition will include all data by default For more information please refer to Section 15 2 4 Command B00 When command B00 Set Partition is invoked with the prop...

Page 144: ...nd B00 R When command B00 is invoked with the R argument B00 R NetLink will release the partition for the port that invoked the command For more information please refer to Section 15 3 1 5 At the End...

Page 145: ...Section 15 2 1 3 Begin Data Release Use item 4 in the Buffer Functions menu to begin data release as described in Section 15 2 1 15 2 1 The Buffer Functions Menu After configuring the command port wh...

Page 146: ...To resend this group invoke command B06 simultaneously press Ctrl and B then type 06 and press Enter d Exit B30 To exit from data release mode and return to the Buffer Functions menu invoke command B3...

Page 147: ...orts Note that NetLink will not erase records that are currently being read by another port 7 Erase All Data Clear Alarm Counters Erases all stored records including records in partitions owned by oth...

Page 148: ...wing data types may be selected 1 All Release all data from the buffer This includes both alarm data and non alarm data 2 Standard Non Alarm Release records that did not match an Alarm Clue 3 Alarm 1...

Page 149: ...f data These arguments are similar to the options offered under the Set Read Session Parameters menu The command driven procedure consists of the following steps Note Prior to reading data the user mu...

Page 150: ...tched a Clue for Alarm Filter 1 A2 Records that matched a Clue for Alarm Filter 2 ALM Records that matched Alarm Filter 1 and records that matched Alarm Filter 2 Not Specified Include all data types s...

Page 151: ...2 STD or D Standard Non Alarm Records clue Clue Name Release Alarm Records for clue The Clue Name must be enclosed in quotation marks source Source Port The following options are available PA Records...

Page 152: ...a B02 command must be sent in order to begin data release When Command B01 n is invoked to release data in groups of n records type B02 Enter to release the next group of records or type B06 Enter to...

Page 153: ...ous binary block read invoke command B07 Blocks are sent continuously without acknowledgment and cannot be retransmitted during the current read session Data is sent in binary block format regardless...

Page 154: ...ed in Section 18 1 When the Main Menu appears type 27 and press Enter to display the FTP Push Configuration menu as shown in Figure 15 4 The FTP Push Configuration menu is used to select parameters th...

Page 155: ...to 48 characters default undefined Note If several different NetLink units will be transferring data to the same FTP server a unique directory file name should be assigned to each unit This will preve...

Page 156: ...ll be sent to the FTP server When PBX data is collected NetLink sorts records according to the port where the data was received PBX A PBX B or AUX and the Alarm Filter matched The Read Session item al...

Page 157: ...records that matched a specific clue defined for Alarm Filter 2 7 All Alarms Send all records that matched either Alarm Filter 1 or Alarm Filter 2 Notes When the By Clue options are selected NetLink...

Page 158: ...feature to function Default Off Note If the Push Action feature is Off the selected FTP Push operation will not be performed 13 Periodic Push Defines the amount of time that will elapse between FTP Pu...

Page 159: ...e through 16 If there is no data in the partition Source Port Data Type owned by the FTP Push feature then the NetLink will not attempt to connect to the FTP Server Note that the Forced FTP Push will...

Page 160: ...rmation please refer to Section 15 5 3 File Name Up to Four Characters The base file name that was defined via item 6 in the FTP Push Configuration menu If the file name has not been defined NetLink w...

Page 161: ...is field File Extension Three Characters Optional NetLink can append a sequentially numbered 000 to 999 three digit extension This number will be incremented after each successful data transfer If the...

Page 162: ...ter to display the FTP Server Configuration menu Figure 15 6 This menu is used to define parameters that will be employed when a user attempts to create an FTP connection with the NetLink unit To defi...

Page 163: ...to each unit This will prevent the data from one unit from overwriting data from another unit 4 Auto Delete Enables Disables the Auto Delete function for FTP Server operations When enabled NetLink wil...

Page 164: ...scribed in Section 4 4 5 2 The FTP Server NetLink will acknowledge that a connection has been made and that the NetLink FTP server is ready The FTP client will then prompt you to enter your user name...

Page 165: ...indicate the number of records in each file and the Free status of each file Any file which is currently partitioned to another user will be listed as Locked 6 Refer to the displayed file names and s...

Page 166: ...FTP server responds with a message that verifies that the user name was valid 15 26 PollCat NetLink User s Guide c data ftp 192 168 100 236 Connected to 192 168 100 236 220 NetLink FTP server ready Us...

Page 167: ...a the Auxiliary Port X Therefore the name of the file that must be retrieved is testXST For more information on file naming conventions for the FTP server function please refer to Section 15 5 3 The u...

Page 168: ...file name is not defined NetLink will use the first three characters of the Site ID message If the Site ID message has not been defined NetLink will use the letters PNL Note that if the defined file n...

Page 169: ...a file transfer is aborted before completion the DELE command will still delete the target file even though the file has not yet been transferred to your remote PC HELP cmdname Displays help informat...

Page 170: ...ful 200 NOOP command successful 214 Syntax ABOR abort operation 214 Syntax DELE sp filename 214 Syntax HELP sp string 214 Syntax LIST return file list 214 Syntax NOOP no operation 214 Syntax PASS sp p...

Page 171: ...ed Data connection closed Permanent Negative Completion Reply 500 Invalid userid password 500 Syntax error command unrecognized 501 Syntax error invalid argument 502 Unknown help command 530 Please lo...

Page 172: ...Auto Delete will not clear a block unless all data from the 16K block has been released Therefore if the user releases only part of a block resets the partition and then re invokes the original data r...

Page 173: ...Main Menu type 3 and press Enter to access the System Functions Menu When the System Functions Menu appears type 1 and press Enter 2 Select the Supervisor Mode or User Mode a When Supervisor Mode is s...

Page 174: ...cords that match alarm clues To activate the Pass Through Mode proceed as follows 1 From the Main Menu type 3 and press Enter to activate the System Functions menu 2 From the System Functions menu typ...

Page 175: ...ed as follows 1 From the Main Menu type 3 and press Enter to access the System Functions menu 2 From the System Functions menu type 3 and press Enter NetLink will prompt the user to specify a destinat...

Page 176: ...n Menu type 3 and press Enter to access the System Functions menu From the System Functions Menu type 4 and press Enter All pending Alarm Actions will be canceled 16 1 5 Clear Alarm Counters This func...

Page 177: ...enable the Audit Trail Item 15 in each command port configuration menu is used to enable disable the Audit Trail 2 Log Actions After enabling the Audit Trail at the desired port allow the port to log...

Page 178: ...tion 15 b Use the Download Parameters function see Section 14 2 to save all user defined parameters 3 Press Esc to return to the Main Menu Select item 3 System Functions When the System Functions menu...

Page 179: ...been erased the abort command merely tells NetLink not to install new firmware 8 Incomplete Upload If the upload is interrupted times out or if the file is corrupted during transfer NetLink will displ...

Page 180: ...est go to the System Diagnostics menu type 1 and press Enter NetLink will prompt the user to abort the command or proceed To proceed with the test type Y press Enter and wait for the test to be comple...

Page 181: ...ic pager NetLink can send a numeric message entered at the Phone Number prompt To initiate the pager test go to the System Diagnostics menu type 3 and press Enter NetLink will display the screen shown...

Page 182: ...Alarm Condition function as described in Section 16 1 4 16 2 4 Send Test SNMP Trap s This function will send a test SNMP trap to the network manager s In order to function SNMP Managers must first be...

Page 183: ...hrough Mode Real Time Mode and Selective Read Mode use the same System and User Passwords as are normally used to log on to the NetLink The Telnet Pass Through Mode Real Time Mode and Selective Read M...

Page 184: ...d and then wait for a password 2 If a valid password is entered NetLink will send the READY message and will then allow communication with the device connected to the specified port Port Numbers for T...

Page 185: ...Time Mode the Auto Delete function is always enabled When a Telnet connection is established using the Real Time Mode option the following events will occur 1 Upon connection NetLink will send POLLCA...

Page 186: ...al Time Mode AUX Port Raw Socket 17 4 Selective Read This function allows Telnet users to read a selected type of buffered data from the NetLink unit In other words the Selective Read function automat...

Page 187: ...e polling device acknowledges reception A Partition will not be set if the desired data file is empty Even though the partition is automatically set it is recommended to invoke command B01 using the a...

Page 188: ...ta 2331 Selective Read PBX Port A Alarm 2 Data 2332 Selective Read PBX Port B Alarm 2 Data 2333 Selective Read AUX Port Alarm 2 Data Raw Socket Mode Telnet Port No Function 3301 Selective Read PBX Por...

Page 189: ...Mode Is not allowed to connect to the target port Selective Read Mode Is allowed to connect to the target Port 2 Real Time Mode When the Telnet Real Time Mode is connected to the target port PBX Port...

Page 190: ...ows Telnet Pass Through Mode Is not allowed to connect to the target port Real Time Mode Is not allowed to read data from the target port Selective Read Mode Is allowed to read data from the target po...

Page 191: ...assword is SUPER and the default User Mode Password is SMDR 1 Remote Access via Modem Start your communications program and dial the NetLink a The unit will respond with the PollCat NetLink password p...

Page 192: ...ief pause the Main Menu or the Ready prompt will appear If the Ready prompt is displayed press Enter to display the NetLink Main Menu d To end a session disconnect using your telnet software 18 2 Comm...

Page 193: ...able Data Compression B19 Display Action Schedule B54 Enable Disable Data on B01 B55 Strip Non Printable Codes A More Bxx Command Help Enter Selection Press ESC to Return to Previous Menu Figure 18 1...

Page 194: ...ions D or STD Standard Non Alarm Records A1 or A Records that match Alarm Filter 1 A2 Records that match Alarm Filter 2 ALM Include All Alarm Records Not Specified Include all data source Source Port...

Page 195: ...When Command B01 is invoked the following format is used B01 type source n n Enter Where type Data Type Offers the following options D or STD Standard Non Alarm Records A or A1 Records for Alarm Filt...

Page 196: ...ey are shown here to indicate an option Options can also be combined For example B01 clue n will release records for clue in groups of n records or blocks Corresponding Menu Function Main Menu Item 2...

Page 197: ...edefines the End of Record EOR character that NetLink expects to see at the end of each record received via PBX Port A PBX Port B or the AUX Port Default J Command B05 uses the following format B05 po...

Page 198: ...A1 Records for Alarm Filter 1 A2 Records for Alarm Filter 2 only ALM Records for both Alarm Filters clue Alarm Records for clue only Note that the clue name must be enclosed in quotes source Source Po...

Page 199: ...uous Binary Block Read is active NetLink will respond to XON XOFF flow control codes Square brackets are not included in the command line They are shown here to indicate an option Options can also be...

Page 200: ...tatus of the counter for that clue Type B13 and press Enter Corresponding Menu Function Status Displays Items 9 and 10 B16 Display System Status Displays a screen which lists the status of most option...

Page 201: ...enu Functions Status Displays item 4 Schedule 1 Status Displays item 5 Schedule 2 B20 Display Partition Record Count Displays the number of records in your port s current memory partition Type B20 and...

Page 202: ...ion Data Corresponding Menu Function Buffer Functions Item 5 B26 Display Separator Line Creates a line of dashes that can be used to visually separate displayed material To send a line of dashes type...

Page 203: ...mpt to alter PBX configuration unless you are authorized to do so Please refer to the PBX user s guide for further instructions Command Options B29 A Pass Through to PBX Port A B29 B Pass Through to P...

Page 204: ...Only Resets options and parameters to default settings When this command is invoked the input ports and command ports are reset to the baud rate selected by the Set Up Switches the modem port is rese...

Page 205: ...a from this Port in the Alarm File Default 2 Store Alarm Data from this Port in the Standard File 3 Store Alarm Data from this Port in both the Alarm File and the Standard File Corresponding Menu Func...

Page 206: ...lt B54 2 Wait for Command B02 Corresponding Menu Function Port Configuration Menus Console Port Modem Port Net Port Item 22 B55 Strip Non Printable Codes Supervisor Mode Only Conserves memory by omitt...

Page 207: ...t A PBX Port B AUX Port Item 17 B57 Enable Disable XON XOFF Function Supervisor Mode Only NetLink can send an XOFF when memory becomes 98 full and an XON when more data can be accepted Command B57 use...

Page 208: ...nd B60 uses the following format B60 port set Enter Where port Port If this argument is omitted B60 will set bits and parity for the Console Port Offers the following options C Set Bits Parity for Con...

Page 209: ...rt to 7 Bits No Parity Note This command is included to maintain compatibility with PollCat II units If compatibility is not an issue use the Port Configuration Menus or command B92 to set parameters...

Page 210: ...lter will be used for PBX Port A PBX Port B and the AUX Port This command uses the following format B65 port filter Enter Where port Input Port If this argument is omitted B56 will assign the selected...

Page 211: ...put Port If this argument is omitted B66 will enable or disable the time date stamp for PBX Port A Offers the following options A PBX Port A Default B PBX Port B X AUX Port action Enable Disable Offer...

Page 212: ...te Option please refer to the cautions listed in Section 15 6 of this User s Guide Corresponding Menu Function Port Configuration Menus Console Port Modem Port Net Port Item 26 B68 Set Command Echo En...

Page 213: ...eric Page 5 SNMP Trap 6 Output Contact Action and 7 Console Action B70 3 n Define number for 80 Full Callout or Page Where n is the desired phone number B70 3 Space Clear 80 Full callout number B70 4...

Page 214: ...k Sends a status information block in binary format This block includes the Site ID Message current time and date Reason for Action Partition Record Count and Percent Full Information is sent in binar...

Page 215: ...Remote Partition Supervisor Mode Only Releases the current memory partition for the specified port Command Options B76 Release Console Port Partition B76 c Release Console Port Partition B76 m Releas...

Page 216: ...r Level Password B79 1 pass Defines pass as the Supervisor Level Password B79 2 Displays the User 1 Password B79 2 pass Defines pass as the User 1 Password B79 3 Displays the User 2 Password B79 3 pas...

Page 217: ...lter 2 B86 Reset all counters for Alarm Filters 1 and 2 Note If both Alarm Filters include a clue with the same name command B86 must specify the desired alarm filter For example if Alarm Filters 1 an...

Page 218: ...default modem port baud rate 57 6 Kbps parity Parity Bits None n Odd o or Even e data Data Bits 7 or 8 stop Stop Bits 1 or 2 Corresponding Menu Function Modem Port Config Menu B91 Define Console Port...

Page 219: ...or 8 stop Stop Bits 1 or 2 Corresponding Menu Function PBX Port A Configuration Menu B93 Define PBX Port B Communication Parameters Supervisor Mode Only Defines the baud rate parity data bits and sto...

Page 220: ...the NetLink Firmware Type B95 and press Enter B96 Define AUX Port Communication Parameters Supervisor Mode Only Defines baud rate parity data bits and stop bits for AUX Port This command uses the fol...

Page 221: ...r SNMP Manager 1 B97 5 SNMP2 Define SNMP Manager 2 where SNMP2 is the desired SNMP Manager B97 5 Space Clear SNMP Manager 2 B97 6 SNMPC Define SNMP Community where SNMPC is the desired SNMP Community...

Page 222: ...s not disabled the B99 command will be included in the saved parameters file and will cause problems when the file is later uploaded to the NetLink unit There are two ways to suppress the command echo...

Page 223: ...ndard rates from 300 bps to 115 2 Kbps Console Port Baud Rates All standard rates from 300 bps to 115 2 Kbps Connectors Network Port 10Base T Modem Port Line RJ11 Jack to Telephone Line Phone Not Used...

Page 224: ...le DTE Pin Signal 1 Data Carrier Detect In 2 Receive Data In 3 Transmit Data Out 4 Data Terminal Ready Out 5 Signal Ground 6 Not Connected 7 Ready to Send Out 8 Clear to Send In 9 Not Connected Apx 2...

Page 225: ...t to Send In 5 Clear to Send Out 6 Data Set Ready Out 7 Signal Ground 8 Data Carrier Detect Out 20 Data Terminal Ready In B 2 1 NetLink Console Port to 25 Pin PC B 2 2 NetLink Console Port to 9 Pin PC...

Page 226: ...ws a NetLink system that allows network local or modem access to the Command Mode If you do not intend to use all of the components listed in the figure below simply omit that component and its cable...

Page 227: ...in User Mode NetLink provides one Supervisor password and two User passwords The default Supervisor Password is SUPER The default User 1 Password is SMDR the default User 2 Password is not defined D...

Page 228: ...Clear Alarm Condition 5 Clear Alarm Clue Counters All other functions are restricted to Supervisor Mode 4 System Diagnostics Yes Yes 5 Bxx Command Help Yes Yes 6 Recall Parameters Yes No 7 Save Param...

Page 229: ...by the PBX you will often discover that in addition to call records the PBX also creates records that do not contain call data In order to avoid counting this non data clues must be carefully defined...

Page 230: ...characters as numerical values For example if the variable B represents call duration and you wish to check for calls lasting longer than 15 minutes the definition would include the phrase B 15 00 Un...

Page 231: ...r cases non data will have a specific text item in a field where call records will have a numerical value Once you have determined a factor that differentiates between non data and call records it is...

Page 232: ...X Later when the Alarm Filter Format and Alarm Clues are defined your definition must reflect the format used by the PBX E 2 Programming Support If you have difficulty defining formats or clues you ca...

Page 233: ...the unit as well as a description of the problem If the unit should need to be returned for factory repair it must be accompanied by a Return Authorization Number issued by WTI Customer Service WTI C...

Page 234: ...t Partition This argument cannot be combined with the type or source arguments B01 Enter Data Read Mode B01 type source n n Where type Data Type Offers the following options A1 Release Records for Ala...

Page 235: ...D Release Non Alarm Records Only or D Release Non Alarm Records Only clue Release Alarm Records for clue Only source Source Port Offers the following options PA Release Records Received via PBX Port A...

Page 236: ...C Pass Through to Console Port B29 M Pass Through to Modem Port B30 Exit Return to Command Mode B39 Erase All Data B39 Clear All Records Leave Alarm Clue Counters Intact B39 Y Suppress Sure Prompt Cle...

Page 237: ...B54 Release Data on B01 B54 1 Release First Group without B02 B54 2 Wait for Command B02 B55 Strip Non Printable Codes B55 port action Where port Input Port If this argument is omitted the command wi...

Page 238: ...set Bits Parity Setting Offers the Following Options 1 Set Selected Port to 7 Bits Even Parity 2 Set Selected Port to 7 Bits Odd Parity 3 Set Selected Port to 8 Bits No Parity 4 Set Selected Port to...

Page 239: ...ort 3 Assign Alarm Filter 2 to Selected Port B66 Enable Disable Time Date Stamp B66 port action Where port Input Port If this argument is omitted the command will be applied to PBX Port A by default O...

Page 240: ...for 80 Full Alarm B70 4 Space Clear Pager ID Number 1 B70 5 PagerID Define Pager ID Number 2 for 80 Full Alarm B70 5 Space Clear Pager ID Number 2 B70 6 PagerID Define Pager ID Number 3 for 80 Full A...

Page 241: ...ss as the Supervisor Level Password B79 2 Displays the User 1 Password B79 2 pass Defines pass as the User 1 Password B79 3 Displays the User 2 Password B79 3 pass Defines pass as the User 2 Password...

Page 242: ...arity E Even Parity data Data Bits Offers the Following Options 7 Seven Data Bits 8 Eight Data Bits stop Stop Bits Offers the Following Options 1 1 Stop Bit 2 2 Stop Bits B91 Define Console Port Commu...

Page 243: ...2 2 Stop Bits B93 Define PBX Port B Communication Parameters B93 baud parity data stop Where baud Baud Rate Can be any standard rate from 300 bps to 115 2 Kbps If an asterisk is entered the port will...

Page 244: ...e IP Address Where IPADDR is the desired IP Address B97 1 Space Clear IP Address B97 2 SUBNET Define Subnet Mask Address Where SUBNET is the desired Subnet Mask Address B97 2 Space Clear Subnet Mask A...

Page 245: ...15 2 18 15 Alarm Filters 8 1 to 8 22 Action Parameters 8 12 AND Conditions 8 15 Auto Execute 8 5 Auxiliary Port 4 9 Clue Definition 8 10 Clue Names 8 10 Clue Status 6 9 Configuration Menu 8 3 Contains...

Page 246: ...mes Alarm Filter 8 10 Duplicate 15 12 Clues Data Filter 7 6 Command B00 15 10 18 4 Command B01 15 9 15 11 to 15 12 18 5 to 18 6 Command B02 15 6 18 6 Command B03 15 13 18 6 Command B04 18 7 Command B0...

Page 247: ...atus 6 17 Sure Prompt 4 11 Transmit Attempts 4 12 Transmit Delay 4 12 Contains String Operator Alarm Filter 8 16 Data Filter 7 10 Continuous Binary Block Read 18 8 to 18 9 Control Port 2 2 Counter Res...

Page 248: ...m 9 4 Scheduled Action 13 2 Exit 18 9 Exit without Saving 14 1 F File Extension FTP Push 15 21 File Extension Increment Enable Disable 15 16 File List 6 3 15 2 File Mode 15 16 File Name FTP Push 15 15...

Page 249: ...dem Port 4 15 Network Port 4 20 Load and Test Memory 16 8 Local Access 18 1 M Main Menu Display or Inhibit 4 11 Match Parameters Alarm Filter 8 10 Data Filter 7 7 Memory Capacity 6 2 Memory Indicators...

Page 250: ...tor 2 1 Operators Apx 8 to Apx 9 Alarm Filter 8 14 Data Filter 7 8 OR Conditions Alarm Filter 8 15 Data Filter 7 9 Output Contacts 2 2 6 13 11 1 12 5 Alarm Filter 8 5 80 Full Alarm 10 2 Non Alarm Stat...

Page 251: ...15 9 18 11 Reject Record 7 2 Release Partition 15 4 to 15 5 15 10 18 4 Release Remote Partition 15 4 15 7 15 9 18 25 Remaining Memory 15 13 18 11 Remote Access 18 1 to 18 2 Re send Last Data 15 6 to...

Page 252: ...mand Echo 18 2 Sure Prompt 18 25 Console Port 4 11 Modem Port 4 14 Network Port 4 19 Switch Settings 18 12 Switch Status 15 13 System Diagnostics 16 8 to 16 10 System Functions 16 1 to 16 7 SYSTEM Ind...

Page 253: ...lter 7 5 W Wellness Checks 13 1 to 13 4 Wild Card Operator Data Filter 7 16 Wrap Around Mode 4 5 X Xmit Delay FTP Push 15 19 Xmodem Mode 4 11 4 14 4 19 18 19 XON XOFF Function 18 17 Z Zmodem Mode 4 11...

Page 254: ...marks or registered trademarks of their respective companies Information and descriptions contained herein are the property of Western Telematic Inc Such information and descriptions may not be copied...

Page 255: ......

Page 256: ...5 Sterling Irvine California 92618 949 586 9950 Toll Free 1 800 854 7226 Fax 949 583 9514 http www wti com...