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Technical Support: support@wyrestorm.com US: +1 866 677 0053 EU: +44 (0) 1793 230 343

MAINTENANCE, PRODUCT SER

VICES, MAIL-IN-SER

VICE AND W

ARRANY LIMITS AND EXCLUSIONS

Clean this unit with a soft, dry cloth only. Never use 

alcohol, paint thinner or other harsh chemicals.

Provided Service:

1. Damage requiring service:

 This unit should be 

serviced by a qualified service personnel if:

• The DC power supply or AC adaptor has been

   damaged.

• Objects or liquid have gotten into the unit.

• The unit has been exposed to rain.

• The unit does not operate normally or exhibits a marked

   change in performance.

• The unit has been dropped or the cabinet damaged.

2. Servicing Personnel:

 Do not attempt to service 

the unit beyond that described in these operating 

instructions. Refer all other servicing to authorised 

servicing personnel.

3. Replacement Parts:

 When parts need replacing, 

ensure parts approved by the manufacturer are used 

– either those specified by the manufacturer or parts 

possessing the same characteristics as the original parts. 

Be aware – unauthorised substitutes may result in fire, 

electric shock, or other hazards and will invalidate your 

warranty.

4. Safety Check:

 After repairs or service, ask the service

personnel to perform safety checks

When shipping the unit, carefully pack and send it 

prepaid, with adequate insurance and preferably in the 

original packaging. Please include a document or letter 

detailing the reason for return and include a daytime 

telephone number and/or email address where you can 

be contacted.

If repair is required during the limited warranty period, the

purchaser will be required to provide a sales receipt or 

other proof of purchase, indicating date and location 

of purchase as well as the price paid for the product. 

The customer will be charged for the repair of any unit 

received unless such information is provided.

Should you feel your product does not function 

adequately due to defects in materials or workmanship, 

we (referred to as “the warrantor”) will, for the length of 

the period indicated below (starting from the original date 

of purchase) either:

a) Repair the product with new or refurbished parts.

or

b) Replace it with a new or refurbished product.

Limited warranty period:

All Wyrestorm products are covered by a 2 or 3 year 

PARTS and LABOUR warranty. During this period there 

will be no charge for unit repair, replacement of unit 

components or replacement of product if necessary.

Please check the specific warranty period that applies to 

your purchased product with your Wyrestorm dealer.

The decision to repair or replace will be made by the 

warrantor. The purchaser must mail-in the product during 

the warranty period. This limited warranty only covers the 

product purchased as new and is extended to the original 

purchaser only. It is non-transferable to subsequent 

owners, even during the warranty period.

A purchase receipt or other proof of original purchase 

date is required for the limited warranty service.

 

1. This Limited Warranty ONLY COVERS failures due 

to defects in materials or workmanship and DOES 

NOT COVER normal wear and tear or cosmetic 

damage.

The limited warranty also DOES NOT COVER damage

that occurs in shipment or failures caused by products 

not supplied by the warrantor, failures resulting from 

accident, misuse, abuse, neglect, mishandling, 

misapplication, alteration, incorrect installation, set-up 

adjustment, implementation of/to consumer controls, 

improper maintenance, power line surge, lightening 

damage, modification, service by anyone other than

a manufacturer-approved service centre or factory-

authorised personnel, or damage attributable to acts of 

God.

12.     Product Services

13.     Mail-in-service

11.     Maintenance

14.     Warranty

15.     Warranty Limits and 

          Exclusions

Summary of Contents for EX-1UTP-IR-100-EDID

Page 1: ...lease read these instructions carefully before installing to avoid complications later Wyrestorm Extender Set Solutions Part Number EX 1UTP IR 100 EDID Part Number EX 1UTP IR 100 POH HDMI Extension over Cat5e 6 7 with Full HDBaseT up to 100m incl bidirectional IR control RS232 1 2 HDMI splitting capabilities EDID management and Power over HDBaseT ...

Page 2: ...ble true 5 play convergence for distribution of video audio control Ethernet and Power through a single Cat5e 6 cable Wyrestorm HDBaseT extenders offer incredible flexibility and stability of signal distribution combined with innovative features and an ease of use that provides solutions where stable HD transmission and control over distance is required whilst also eliminating the need for additio...

Page 3: ...d in any way especially at plug connections 7 Only use attachments accessories specified by the manufacturer 8 Units contain non servicable parts Refer all servicing to qualified service personnel WARNING To reduce the risk of fire electric shock or product damage 4 Technical Support support wyrestorm com US 866 677 0053 EU 44 0 1793 230 343 Reads and copies EDID from connected devices with additi...

Page 4: ...orm RECEIVER 1 x Printed installation guide also downloadable from website product page 2 x pairs of mounting brackets 1 x 12vDC power supply 1 x wide band IR TX Emitter small round for attachment to Input device 1 x wide band IR RX Receiver larger rectangular for attachment to Display IR frequency range 30KHz to 56KHz 1 2 3 4 5 7 6 8 10 9 11 RS232 Port HDMI Input with LED Active Signal Indicator ...

Page 5: ...ndicator Lit for active Duplicate HDMI output with LED Active Signal Indicator Lit for active EDID DIP Switch with Upgrade Switcher TCP IP Connector IR TX Transmitter port IR RX Receiver port LED HDBT Link Indicator Lit for active RS232 Port LED HDBT Link Indicator Lit for active HDBT IN LED Power Indicator Lit for active HDMI output TCP IP Connector IR TX Transmitter port IR RX Receiver port HDBT...

Page 6: ...ix with the adhesive backing You may need to adjust the location of the emitter later to achieve the best results Sometimes moving the sensor to a different area on the source facia can improve IR performance Insert the IR emitter 3 5mm jack into the IR TX port on the TRANSMITTER Tip You can locate the infrared sensor by shining a flashlight onto the facia of most devices For two way IR to control...

Page 7: ...l not effect setting Note 1 Copy EDID from detected sink to unit with DIP switch set to this position Note 2 Set embedded 1080p stereo 3D compatible EDID with DIP switch set to this position Note 3 Set embedded 1080P stereo EDID with DIP switch set to this position Note 4 Set embedded 1080i stereo EDID with DIP switch set to this position Note 5 Set embedded 1080P 5 1 EDID with DIP switch set to t...

Page 8: ...dimensions are approximate 100m 328ft 12VDC 0 86kg 1 87lbs Each Each Mass Per Main unit sync sync 17 Watts Max Pairs with EX 1UTP IR 100 POH Transmitter 145mmWx106mmDx29mmH 5 71 Wx4 17 Dx1 14 H Transmitter 130mmWx106mmDx29mmH 5 11 Wx4 17 Dx1 14 H Receiver 100m 328ft 1 Carefully open the case of the EX 1UTP IR 100 POH Receiver On the edge of the circuit board are positioned two jumper caps to chang...

Page 9: ...Power is only need on EX 1UTP IR 100 EDID Power is only need on EX 1UTP IR 100 EDID 5VDC 12vdc POWER 5VDC 12vdc POWER 5VDC 12vdc POWER 2 Gently move the jumper caps to the Update position to allow upgrade through the RS232 port 3 Connect USB Serial Cable to PC and run VS100 RX Firmware Update batch file 4 Once update has been completed be sure to return the jumper caps to the Normal position for R...

Page 10: ...be charged for the repair of any unit received unless such information is provided Should you feel your product does not function adequately due to defects in materials or workmanship we referred to as the warrantor will for the length of the period indicated below starting from the original date of purchase either a Repair the product with new or refurbished parts or b Replace it with a new or re...

Page 11: ...nty For example damages for lost time the cost of having a person persons remove or re install previously installed equipment travel to and from service location loss of or damage to media images data or other recorded stored content The items listed here are not exclusive but are for illustration only Parts and service not covered by this limited warranty are not the responsibility of the warrant...

Page 12: ... 0053 UK 44 0 1793 238 338 Email support wyrestorm com We reserve the right to change specification or product dimensions at any time 1 1 866 677 0053 www wyrestorm com WyreStorm Offices US Office 6991 Appling Farms Parkway Suite 104 Memphis TN 38133 Tel 901 384 3575 Fax 901 384 3574 Unit 22 Ergo Business Park Swindon Wiltshire SN3 3JW UK Tel 44 0 1793 230 343 Fax 44 0 1793 230 583 WyreStorm Techn...

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