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Technical support: support@wyrestorm.com EMEA/ROW: +44 (0) 1793 230 343
FA
Q
3) Is the remote handset powered and sending a
signal?
IR is invisible to the naked eye, so use a digital
camera/ phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
The remote transmitter can be seen flashing to indicate a
signal being sent. Replace batteries if flashing is not seen
on the digital camera screen.
4)
UTP Termination Issues
– ensure cables and
RJ45 terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
5)
Are WyreStorm emitters and receivers being
used?
The use of third party products/magic eyes may
not be compatible. Always use WyreStorm components
included with your purchase or check compatibility of
third party control systems with your WyreStorm dealer.
6)
IR dropout issues -
these can be due to exterior
influences emitting infrared radiation that can interrupt IR
signals. Ensure emitters and receivers are away from the
following causes of IR interference.
• Direct sunlight, Fluorescent lighting (on cold start up)
• Halogen lighting
• Plasma screens
If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
Reactivate the IR call-back function on your matrix
and swap IR ports on the matrix to rule out a fault with
thematrix or connection ports.
Should IR remain unresponsive, turn off and disconnect
all cables from the matrix and reconnect zones one at a
time to assess if one location in particular is the problem.
If so, run new cables directly to the display – if this fixes
the problem, it is likely that electromagnetic interference /
damage to the cable somewhere along the run is causing
the IR signal to drop out. Investigate and remove EM
interference from the run or replace damaged UTP cable.
18. FAQ
Cat5e or 6?
While our equipment is tested and graded to Cat5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower AWG
(American Wire Gauge) uses thicker copper cores ensure
better signal transfer/Transmission rates. Newly installed
cabling should always conform to Part P Regulation and
BS 7671 (17th Edition), and should be terminated to
568B standard.
Can I use a single Cat 5e/Cat 6 cable?
HDBaseT technology only requires a single cable; all
features associated with twin cable are supported
with the added benefit of RS-232 control and Ethernet
on 100m/328ft HDBaseT products, with 70m/230ft
HDBaseT products removing Ethernet passthrough
functionality.
How far can the signal travel?
Under perfect transmission conditions our HDBaseT
receivers will operate at 50m, 70m or 100m (@1080p)
depending on the model used. Perfect conditions means
no electrical interference, straight cable runs with no
bends or kinks and no patch panels or wall outlets.
If some of the above are factors in your installation then
signal strength and bandwidth can be compromised. If
a cable run is reaching the upper limit of the receiver’s
capabilities, then the signal can be boosted by way of an
AMP-001-010 as an in-line repeater up to 7 times (490m)
using HDBaseT technology.
What about 3D?
The RX-70-IR-POH, all of our matrix switches and most
of our extender products will pass-through a 3D Blu-ray
signal (frame packing - Blu-Ray & Stereoscopic - satellite/
cable).
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market.
