22
Technical support: support@wyrestorm.com EMEA/ROW: +44 (0) 1793 230 343
PROVIDED SER
VICE, MAIL-IN-SER
VICE, W
ARRANTY AND W
ARRANTY LIMITS & EXCLUSIONS
20. Provided Service
1. Damage requiring service:
This unit should be
serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been
damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel:
Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts:
When parts need replacing,
ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty.
4. Safety Check:
After repairs or service, ask the service
personnel to perform safety checks to confirm the unit is
in proper working condition.
21. Mail-in-service
When shipping the unit, carefully pack and send it
prepaid, with adequate insurance and preferably in the
original packaging.
Please include a document or letter detailing the reason
for return and include a daytime telephone number and/or
email address where you can be contacted.
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
22. Warranty
Should you feel your product does not function
adequately due to defects in materials or workmanship,
we (referred to as “the warrantor”) will, for the length of
the period indicated below (starting from the original date
of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 3 year PARTS
and LABOUR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
the warranty period. This limited warranty only covers the
product purchased as new and is extended to the original
purchaser only. It is non-transferable to subsequent
owners, even during the warranty period.
A purchase receipt or other proof of original purchase
date is required for the limited warranty service.
23. Warranty Limits &
Exclusions
1. This Limited Warranty ONLY COVERS failures due
to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic
damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident,
misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment,
implementation of/to consumer controls, improper
maintenance, power line surge, lightening damage,
modification, service by anyone other than
a manufacturer-approved service centre or factory-
authorised personnel, or damage attributable to acts of
God.
