X-Loupe Conceiver series MPG4 PLUS, User Manual

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Troubleshooting

(1) About the troubleshooting of camera, please refer to the Camera User Guide.

(2) The built-in LED of lens barrel is not bright

(3) Error code shown on camera display- the lens barrel of camera can not stretch out 

or retract

(4) Could not see the full field of view on the camera monitor

(5) Out of Focus

       a. Check the battery power.
       b. Disassemble the lens and assemble it back to the module again. Make sure 

that the assembling of the lens and module is correct.

       c. Check the brightness index of module lighting is not set to zero. If it is, set 

back to “entire bright” or the suitable brightness.

       a. Turn off the camera power to make the lens retract. Disassemble  camera 

from the X-Loupe® module, and turn on the power of the camera again. 

The lens of the camera should be able to stretch out. 

       b. If the problem is not solved, contact your local distributor; never try to fix the 

camera lens by force because it might void the warranty.

       a. Adjust the Zoom of camera to Maximum so that the full field of view can  be 

obtained.

       b. Check the camera lens and make sure that the lens is able to stretch out  and 

Zoom Function is working.

       a. Adjust the direction or posture while shooting.
       b. Press the shutter halfway and adjust the distance between the subject and 

lens to reach the best focus.

       c. X-Loupe® is a contact-based digital microscope; therefore, do not take the 

picture out of its short working distance.

Troubleshooting & Storage

(6) The battery is fully charged, but lasts for shorter and shorter time:
  The lithium battery can only be recharged for certain amount of times, but it will 

eventually wear out.  Please purchase a new battery from your local distributor. 

(7) Hardware malfunctions such as slipped power switch or fatigue pin :

  Please contact your local distributor.

(8) Whether setting has been varied? (refer to P.14 & 15 of this manual) 

  And the changes in setting may lead to the function of micro photography is 

ineffectual.

How to keep X-Loupe®

(1) It is advised to use X-Loupe® in a moisture-free environment and keep away from 

water. 

(2) Keep X-Loupe® in the dry environment such as a dry box, and get some 

desiccants inside the storage case/ box.

(3) If you purchased the optional “X-Loupe® specialized carrying case”, just put 

it back into the carrying case after using, and get some desiccants inside if 

necessary.