X-Rite VeriColor, Troubleshooting And Faq Manual

Page 1: ...1 VeriColor Identification System Troubleshooting and FAQ Manual Ver 1 0 ...

Page 2: ...rohibited Publication of this information does not imply any rights to reproduce or use this manual for any purpose other than installing operating or maintaining this instrument No part of this manual may be reproduced transcribed transmitted stored in a retrieval system or translated into any language or computer language in any form or by any means electronic magnetic mechanical optical manual ...

Page 3: ...3 Table of Contents Introduction 4 Hub Error Modes Manual Operation 5 Error Log in X Rite Software 8 Hardware Problems 12 Ethernet Setup Notes 17 General FAQ 18 ...

Page 4: ...rmation The current list can be found below along with a brief content description Additional sections will be added as needed Hub Error Modes Manual Operation Diagnose error modes setup help all without connecting to a PC Error Log in X Rite VeriColor Software Any topic related to use of X Rite s VeriColor Software application Hardware guide Questions problems with discrete input outputs wirings ...

Page 5: ...C should be 20 40 seconds The colder the sensor is the longer it will take to warm up Reset the hub and see if problem repeats itself after three minutes Flashing 01 System Test Mode VeriColor remains in test mode for longer than three minutes For each head that still indicates a red warming up status it is likely they are defective and should be replaced The sensor head may otherwise work fine bu...

Page 6: ... even after it is reconnected until the hub is reset The 04 returns and all heads can be observed to measure look for the flashing colored light from each head In this case the head indicated by amber is returning bad measurements This should be very rare but would mean that particular head needs replacing Flashing 04 Measurement Failed Error During a measurement one or more heads had communicatio...

Page 7: ...age structure than the previous Clear out user settings with the Factory Presets Procedure see FAQ or user manual for details Reset hub and see if 06 returns If not normal operation can resume Flashing 06 Data Storage Error cont 06 returns even after performing Factory Presets Procedure Either factory settings are corrupt or there is a hardware problem with the hub In either case the hub must be r...

Page 8: ...rference Clear errors and continue One or more heads have been removed from the system Even if they were reconnected the hub has not been reset Reset the hub and observe hub while it powers up to see if finds any missing heads 02 flashing number If the 02 error mode occurs then refer to Hardware area for Troubleshooting under the topic of Sensors that won t communicate Intermittent noise has tempo...

Page 9: ... is more likely to occur in 3rd party Software Applications or direct user commands Improper command sent to hub Check command format and check for typos Error Reported Head List does not match the Master Head List associated with this fixture This screen can only happen when a user attempts to Connect in VeriColor Software If a difference between the hub s current setup and what Software remember...

Page 10: ...to the right cont Update Master Head List Re learn ALL Standards This option works much the same as described above except all standards for the current Fixture will be marked with a Re Learn label A project cannot be downloaded to the Hub if it contains a standard that is still labeled Re Learn Each standard must be edited and relearned This assures all standards are compliant with the current se...

Page 11: ...date This failure should be extremely rare but if seen the head should be replaced Head may work just fine otherwise except for not being able to change the current Calibration or verify date 52 Invalid Factory Settings When the hub powered up it noticed its Factory Settings were corrupt Any data stored in the hub is likely corrupt so it needs replacing User settings somehow got set to an invalid ...

Page 12: ...rt or overload Re settable fuse opens Fix the short or overload problem wait a little bit and re apply power Over voltage situation exceeds 30VDC or 26V AC Re settable fuse opens Voltage spec is 24V 2V Correct voltage supplied to hub and then re apply power Hub won t power up hub loses power or keeps cycling on and off Power supply does not provide enough current at power up Make sure power supply...

Page 13: ...crews not tightened firmly on wires Terminal not plugged in properly Loose or broken wires Contamination has entered the terminal and is preventing a reliable connection Providing voltage DC or otherwise to the input is not correct Activating an input entails pulling it low usually with a ground connection in the input terminal block Supplying too much voltage 24V or more or AC can cause damage to...

Page 14: ...elected Unselect this if you wish to have the hub buttons remain active Terminal screws are not tightened firmly on wires Terminal is not plugged in properly Loose or broken wires Contamination has entered the terminal and is preventing a reliable connection Problems with discrete Outputs Wiring Electrical problems Too much current greater than 1Amp or voltage 200V AC or DC will cause damage requi...

Page 15: ...ll reveal a head to be missing or cause other previously working heads to missing too This is the cable to be replaced If replacing cables do not fix the problem go to the next section If you have a spare hub connect the heads to it and apply power If you are able to measure with all heads then your original hub was the problem If you have a spare known good hub and cable connect them up to the or...

Page 16: ... the LEDs but the software should indicate MISMATCH instead of MISSING Once one bad head is replaced others behind it may suddenly be functional again Possibly only one head is defective damaged Use VeriColor Software through this process each time a change is made to the system The best way to troubleshoot this problem is to remain in the Connect screen reset the hub and then click on Connect If ...

Page 17: ...hernet follow strict rules Generally alphanumeric names work best with no special characters If your network administrator has assigned a static IP address to the instrument DHCP may be left unchecked but then the IP address and Netmask are required to be entered The DHCP method is recommended for a quick and temporary connection For more permanent installations it is recommended that a permanent ...

Page 18: ... selected standard For example if standard 3 is selected on a two sensor head system LEDs A and B will light if data is stored in the location Q How do I update my hub s firmware A In the unlikely event the hub s firmware needs updating look on the VeriColor CD provided and install the Firmware Update Utility New firmware is available on the X Rite website Q When I push buttons on the hub I get no...