11
Problem Topic
Explanation/Solution
x30 – Failed
Measurement
The last measurement
returned an error code that
indicated one or more heads
as failing. Take note to see
which head(s) are indicated.
Clear errors and resume normal operation. If
the same head fails again it has either been
damaged or defective and requires replacement.
50 – Hub Load Storage
Failure
While powering up, data
was not able to be loaded
properly.
May be a one-time glitch, reset hub. If this
problem happens more than once, replace the
hub.
51 – Hub Save Storage
Failure
An attempt to store data in
the hub permanently has
failed.
If this ever does happen (not likely) then the
hub’s memory is damaged and needs to be
serviced/replaced.
x51 – Head Save Storage
Failure
An attempt to store data in a
head permanently has failed.
The only times something gets stored in the
Head is when the user calibrates or wants to
update the cal. verify date. This failure should
be extremely rare but if seen the head should be
replaced. Head may work just fine otherwise
except for not being able to change the current
Calibration or verify date.
52 – Invalid Factory
Settings
When the hub powered up,
it noticed its Factory
Settings were corrupt.
Any data stored in the hub is likely corrupt, so
it needs replacing.
User settings somehow got
set to an invalid value.
Perform “Factory Presets” on hub, then reset
hub. Current hub configuration will have to be
set again in the Setup/Diagnostics screen. The
current project should be downloaded again.
It’s hard to say what caused the problem,
perhaps 3
rd
Party Software loading in values
that got past the initial check.
53 – Invalid User
Settings
Might be common if
switching between different
versions of firmware.
If one release has a different data structure than
the previous, this error will likely happen.
Follow instructions above to reset the user
memory.
## - Unknown Error
Code
An error that has occurred
that has not yet been
documented.
Please contact customer support as this
document will be updated time to time.
