9
Problem Topic
Explanation/Solution
x02 – Head Timeout –
cont.
A particular head has not
responded to a command
sent by the hub. – cont.
If the error seems to occur frequently after a
certain time period after power-up and all
suspect cables have been replaced, then the
head that has the problem probably has incurred
some damage to its communications and will
need replacement.
Although having a hub’s communications
damaged is very unlikely, it is much easier to
replace a hub than a head. Some customers may
prefer to do this before replacing heads.
If the head being accessed is connected to the
system, perhaps it was added without resetting
the hub afterwards. Reset the hub so it
initializes the new head(s).
03 – Invalid Head
A command sent to the hub
has instructed it to use a
head it doesn’t believe
exists. This is more likely to
occur in 3
rd
party Software
Applications or direct user
commands.
Improper command sent to hub. Check
command format and check for typos.
“Error: Reported Head
List does not match the
Master Head List
associated with this
fixture”
This screen can only
happen when a user
attempts to Connect in
VeriColor Software.
If a difference between the
hub’s current setup and
what Software remembers
a warning screen will
appear giving the user three
options. Descriptions and
when to use these options
appear to the right.
“Continue – Temporarily ignore data from
missing heads.”
This option will allow the user to attempt to use
the system “as is”. This is not recommended for
normal use as the system will do its best to
operate, but operation will be different
depending on the situation. This option should
only be used for very temporary situations
where the system is required to limp along or
for diagnostics. This error screen will come up
every time the user connects if “Continue” is
chosen the previous time.
