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ROUBLESHOOTING
Windows 98 or Windows Me says it has found an Unknown Device:
If you plug in the Interface and get an “Unknown Device” message, you
will have to update the drivers in Windows manually:
1. Go to Device Manager by right-clicking on “My Computer” and
selecting “Properties.” Then click on the Device Manager tab.
2. Double click on “Universal Serial Bus Controllers” in the device list,
and find the item called “Unknown Device.”
3. Double-click on it and select the “Driver” tab. Select “Update Driver.”
4. Select “Display a list of all the drivers in a specific location so you can
select the driver you want.” Press the “Next” button.
5. Select the “Show all hardware” selection at the bottom of the screen.
Choose X10 as the manufacturer and then “X10 USB ActiveHome”
Press the “Next” button.
6. Press “Next” to continue. Windows will install the X10 ActiveHome
Pro driver.
7. At this point your PC should be copying files for the driver. You may
need to insert your Windows CD.
When all these steps are done, the driver will be updated and the screen
will say you’re finished.
For more help with setup please visit: http://www.x10.com/support
Troubleshooting
If you can’t find your link to download the software:
You can fill out a form to have the link sent to you again. Go to:
http://www.x10.com/support
and click on the link for Secure Software Download Link, under Technical
Support. Enter your e-mail address and order number to be sent the
download link again.
X10 software installation on Windows 98 asks for a disk:
If your X10 software asks you to insert an X10 disk when you connect the
Interface, follow these steps:
1. Click OK in this window.
2. In the “Insert Disk” window, click the “Browse” button to look for the
driver files.
3. Go to your C: drive in the browse list and then open “Program Files,”
“Common Files,” “X10,” “DriverInstall,” “Wireless Transceivers,” and
finally “CM15A ActiveHome Pro.”
4. Click the OK button to use the driver files in that folder. Follow the
instructions on your screen after that.
If asked for the Windows 98 disk, click “OK.” Insert your Windows 98 CD
and browse to the “Win98” folder. Click “OK.”