27
Controllers
Smart Pad
3
10-27-99
TROUBLE SHOOTING
If you encounter problems, review each of the following items and take corrective action as described. If
problems persist, contact Xantech Technical Support.
1.
Unit freezes or locks up while learning IR commands.
The
ERR
LED
may stay on constantly.
This can occur if you hold the "teaching" remote too far away from or at too great an angle to the face
of the IR window of the PM110. It may also occur if there is IR interference present.
Do the following:
a)
Press the
RESTORE
button and repeat the learning procedures for that particular key. Be sure
the remote is held 1/2" to 1" away from the
IR
window on the PM110.
NOTE:
Pressing RESTORE sets the internal program of the PM110 back to the start position.
It does
not
erase user-programmed commands.
b)
Be sure there are no sources of strong IR interference (such as CFL lamps, TVs, Neon lighting,
etc.) near the PM110. Shade the IR window of the PM110 if necessary.
2.
The 2nd keypad, after a Full Memory Transfer, does not output IR commands.
Corrupted data in the 2nd keypad may have prevented a proper data transfer.
a)
Press the
CLR MEM
button
twice
on the 2nd keypad.
b)
Repeat the
Command Transfers
(Cloning)
procedure (page 36).
3.
Unit will not learn IR commands from certain brands and models of remotes.
a)
Some IR commands are not learnable by the SmartPad
3
or the Dragon Drop-IR system.
Be sure
to test all components first to see that their IR command codes are learnable and
executable by the SmartPad
3
before selecting final components for the system.
To aid you in this selection, see CAUTION card (included) for the latest information relating to
incompatible codes.
NOTE:
Certain IR commands not learnable directly by SmartPad
3
are available on the Xantech
Web Site and on CD ROM for use in Dragon Drop-IR. Contact Technical Support for details.
b)
High frequency IR carriers above 71 kHz also cannot be learned directly. Some may be learnable,
however, when down-converted by Xantech products such as the 291P, PMS12, 291-455,
MS455, etc.
Refer to the Xantech Product Catalog and contact Technical Support for details. Be sure you have
the Make and Model number of the component and its remote before contacting Technical Support.
