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You must obtain a Return Material Authorization (RMA) number from Xantrex
before returning a product directly to Xantrex. Do not return a product to
Xantrex without first obtaining an RMA number. When you contact Xantrex
to obtain service, be prepared to supply the serial number of your product and
its date of purchase as well as information about the installation or use of the
unit.
If you are returning a product from the USA or Canada, follow this procedure:
1. Obtain an RMA number and a shipping address from Xantrex.
Product(s) returned without an RMA number or shipped collect, will
be refused.
2. Package the unit safely, preferably using the original box and packing
materials. Include the RMA number, a copy of your dated proof of
purchase, a return address where the repaired unit can be shipped, a
contact telephone number, and a brief description of the problem.
3. Ship the unit to the address provided in Step 1, freight prepaid.
Obtaining proof of delivery is recommended.
How Other Laws Apply:
This warranty gives you specific legal rights, and you
may also have other rights which vary from jurisdiction to jurisdiction.
For Our Canadian Customers:
When used herein implied warranties of
merchantability and fitness for a particular purpose includes all warranties
and conditions, express or implied, statutory or otherwise, including without
limitation implied warranties and conditions of merchantability and fitness for a
particular purpose.
Service Out Of Warranty:
If the warranty period for your Jazz Portable Power
250 has expired, if the unit was damaged due to misuse, incorrect installation or
if other conditions of the warranty have not been met, or if no dated proof of
purchase is available, your unit may be serviced/replaced for a minimum flat
fee of $80.00 US ($120.00 CDN). To return your Jazz Portable Power 250 for out
of warranty service, contact Xantrex customer service for a Return Material
Authorization (RMA) number and follow the other steps outlined in the
section How Do You Get Service? above. Options for payment (e.g. credit
card or money order) will be explained by the customer service representative.
In cases where the minimum flat fee does not apply (e.g. incomplete units or
units with excessive damage), an additional fee will be charged. If applicable,
you will be contacted by customer service once your unit is received. The
minimum flat fee is subject to change without notice.
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